Guest User
June 15, 2024
We had just had an amazing stay in LaFortuna and expected close to the same with our stay at this hotel because of its great reviews. We felt completely scammed. I gave this hotel 1 star because it did have working AC, otherwise I wouldn’t give it that much. We checked in later afternoon about 4pm, so it’s not dark yet. We noticed huge ants crawling all over the room. The walls, the floor, the bed drapes, the drying towels in the bathroom . It was awful. We had just left the rainforest and didn’t have any insect problems, so I knew it wasn’t a “Costa Rica” thing, there was a problem with the hotel. I went to the front desk and spoke with Cristian O. I asked if the room we were in was infested or if it was a problem throughout the hotel. Not sure if he was new to the job, but he seemed shocked that I was asking and didn’t know how to handle the situation. I told him that we had gone out to buy spray because the problem was so bad. They never followed up with us to be sure we didn’t continue having problems and of course we did. By far one of the worst hotel stays I have had. One night we were headed out to dinner and were met by 2 large raccoons that were just allowed to roam the lobby and eat cat food that they keep out for the stray cats in the area. It was just a pretty unsafe feeling and very unsanitary. We never ate our complimentary breakfast there for obvious reasons and ended up getting day passes to a beach club a little further down the beach that was a little better manicured than the area in front of the hotel. I DO NOT recommend this hotel! It was awful and it was not cheap!!! Also, there are no T.V.’s in the room. I assume the idea is that you will be out on the beach the majority of the time, however, it does rain quite a bit, which if you are traveling with kids might mean an early night in. We travel with our fire stick and were pretty bummed on those rainy nights that we couldn’t go back to our room to watch a movie as a family.