Inkaterra Hacienda Concepcion

The staff are good and friendly they made our stay so comfortable especially our meals which was served by Kevin . He was so friendly made sure all our dietary needs were met , explained each dish and how it was made. We used to look forward to our meal times as it was such a beautiful experience . We enjoyed our stay there. Bravo to the lodge for having such good staff

The good: Our excursion guide Pedro was absolutely incredible. He was very obviously the most knowledgeable guide working when we were staying with eyes like a hawk. With Pedro, he helped us spot numerous caimen, monkeys, various birds, tarantulas, scorpions, a sloth, and even a rare coral snake! His skill and knowledge of the plants and animals had our entire group mind blown. This was above and beyond my expectations. There were also a couple staff members, Carla and Kevin who provided excellent service. I watched Kevin mentor his colleagues (several of which has little to no experience) as well as carry his own weight as a server. Very great work. The rooms were also cute and physically had the appearances of a 5 star hotel experience, but they are as peaceful as your neighbors are because you are essentially outdoors with them. There was a couple who came in the last night of our stay for example that basically yelled everything to each other and it is like you are in one giant tent together in terms of noise. The not-good and awful: Overall not a 5-star experience. I am by no means a luxury traveler, we literally just came from hiking the Inca Trail, sleeping in tents, not showering for days on end, and the service we received on the Inca Trail as 10x that of what this resort has to offer. Many of the front desk ladies have zero experience in customer service and/or hospitality and were frankly useless in addressing the most basic things. At one point I asked one of the gals for some more tissues that are provided in the room at the beginning of your stay, she told me "she didn't have any" and when I said they are provided in the rooms, a dim light bulb went off that she could ask housekeeping. She said she would but as expected absolutely no follow-up. She and another gal stuggled to answer some basic questions about the massage services. Serveral of the girls' English was pretty bad, which I am sympathetic towards and will dip into my Spanish (which I like to anyway to practice) but instead of saying they did not understand or try to communicate in Spanish, they would recoil and giggle to one another, maybe out of nervousness, but non-the-less, very unprofessional. Then there was a server Angelo who was incredibly rude to me and another woman in my excursion group when we asked if we could move our tables together for lunch. He went on and on about how impossible it was, how we should have asked way in advance, and how inconvenienced all the other customers would be because of some "reservation" system that never existed because most of the time they just told you to sit wherever. Somehow the impossible happened in about 30 seconds, but not without a full guilt trip from Angelo. Nevermind that the place didn't even get half full during that lunch...I think it was safe to say that zero customers were impacted by our tables getting placed together, though I was ready to leap up with a prolonged apology to the inconvenienced patrons that

The lodge was very neat, the cabins were comfortable and the bathrooms and showers worked great. The staff at the hotel was extremely friendly, the food was top tier, and the excursions were very informative and well operated. We had Leon as our excursion guide and he was fantastic. He went above and beyond to make sure we were safe, comfortable, learning and having fun. Very knowledgeable guide!

We loved our large comfy cabana where we could enjoy the sights and sounds of the Amazon! The lodge is beautiful and the staff is amazing! They work together to make your experience memorable! Our guide Leon was one of the best we had while traveling in Peru. He obviously loves his job and he is so interesting and enthusiastic! Our dining staff deserve to be mentioned also. Kevin, Abner. Angelo, and David were so kind to us, treating us like royalty at each meal! Janet and Carla were so helpful and friendly too! Thanks to all of you for a wonderful three nights in the Amazon!

Being in the jungle is quite the experience and staying at this resort helped us have a great time. To get it out of the way now, you will never be hotter in your life or sweat more. We stayed in the main cabin and while the rooms were small and only had an open window facing one direction, we were able to sleep through the night while the power was off. The hotel organizes fun excursions to do during the day that are included in the cost. We did lake Sandoval, a night animal watch tour,and the canopy walk. You can opt out of any of them. Our guide was really great. You will feel a bit like you are at summer camp with how structured everything is and the meals but that is part of the experience. Transport from the airport to the hotel was super smooth.

Great place to stay while exploring the Amazon. Service was great! Food was even better than we anticipated. Guides were a wealth of knowledge. Glamping at its finest. The generators are on during limited times of the day so you need to be mindful or when you want to charge devices. Wi-Fi is only available certain times in the main lodge. It was a great balance of off the grid but still being able to connect for us. Don’t let the height of the bridges scare you away. As a girl who is scared of heights, I was still able to make my way across all them and enjoy the views. They have a small gift shop if you’re in a pickle, but make sure to bring all the things you need because it’s tiny.

Great property. Lovely location. Quiet. They really need to get 24 hr electricity and air conditioning. Also, the food looked amazong but didnt taste good. So definitely need improvement in that aspect. Cocktails were great.

This is an amazing location in the middle of the rainforest. The staff is so competent friendly and eager to help you. The food is a bit unusual and they fry most of the wonderful fish that is available. Be aware that some of the food is very salty. They have boots for you if it rains and umbrellas.

Amazing service, great food, unique experience! Conveniently planned for you, keeps you busy with interesting and fun excursions but still enough down time to relax. Definitely recommend!