Latest Hotels Reviews for Tampa

Homewood Suites by Hilton Tampa-Brandon
4.1/5101 Reviews
Due to the special period, the first time I stayed at this hotel, the overall is good, the hotel is good, but there is a smell of ”pet” in the room. Unfortunately, the shampoo and body soap in the room have reached the bottom of the bottle. The conditioner has an empty bottle. We couldn't meet the normal bathing use of these. Hotel location is good, hotel lobby, room layout is in place, the overall look is a bit old, hotel breakfast is OK, continental breakfast, the hotel website indicates that you can check in at 3:00 pm every day, but we arrived at the hotel at 3:30, the front desk told us that the computer was slow, Asked us to wait a little longer. At this time, I saw many customers coming in from outside the hotel to the front desk. The customer service quickly checked in. We waited until more than four o'clock in the afternoon. Some were anxious. I asked the front desk customer service again. The customer service said that I would wait a while and I had already responded to the manager. It was about 4:15. The front desk customer service checked in for us. Due to our special circumstances, the front desk asked the customer service if we could delay our check-out until 1:00 when we checked in the room late today. The front desk customer service replied that we could not have to check out at 12:00. Very helpless, Unsatisfactory hotel terms specifically bind guests staying, do not constrain the management level of the hotel, home away from home is the service tenet of the hotel! I hope that the hotel will improve the awareness of customer service for the stay!

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