Please don’t book with hard rock; go to mgm instead. Our family was excited to come to Tampa and not only experience the ****** but also the surrounding community. We were thrilled to take advantage of the promotion (hotel stay/meal comps) but were quickly let down by Hard Rock. We called while in transit (30 mins before we arrived) to the hotel to make sure our reservation was still active and there would be no complications during check in. While entering, the hotel clerks were seen whispering and laughing at us, while walking up. Which made me and my son uncomfortable. Long story short, they gave our room away four hours before we arrived (due to them being busy that night) and put us in the opposite tower (west tower); in a room that could not accommodate everyone in our party. They also were deceitful about where the meal comps could be used. We are traveling with children so naturally they are anxious to go to the sugar factory. We were informed while booking the reservation that the meal comp could be used for all restaurants in the facility (but when we arrived we were told that was not the case). All in all, be careful making reservations with hard rock. Deceitful and does not respect customers integrity or time.