Guest User
January 20, 2025
The place could be likened to someone who was once beautiful but did not quite age gracefully. What became evident is the struggle to keep the place still vibrant but cost-efficient. The layout, landscape and aesthetics deserve commendation but it is quite difficult to ignore the tell-tale austerity measures management had taken to keep the business going. The water in their king-size pool and lagoon must have been recycled too many times, leaving a chlorinated stench. And they operate the artificial waterfall for strictly one hour. Food at the restaurant was overpriced, and with too few choices of dish. Guests should bring their own water or they will be shocked to find the restaurant would not provide service water to sell you bottled mineral water at marked-up price. Even their coffee is bland. We made the mistake of booking the dorm-type room for six persons and paying in advance only to realize when we came to the resort the room is too far from the reception and pool area, to be accessed only through a maze of concrete stairs along poorly-lit foot paths. There was no window, at ground level there is no view worth-looking at, and to put six persons there would invite claustrophobia. We had to upgrade to the expensive rooms in their hotel-section, which is how they call rooms above the reception. This trip would have been a disaster if we didn't have the extra cash. Anyway, we noticed that despite the upgrade, we did not even get the good rooms at the second floor but we were assigned the ones facing the back of the resort, instead of the poolside view. It would not have cost that much for management to assign to us a better room. The desperation to cut cost made them overlook things they could have done at no cost to them but still create goodwill for the guests to think of coming back.