1, Jalan Seri Tg Pinang, Seri Tanjung Pinang, Tanjung Tokong, Penang, 10470, MalaysiaView Hotel Details
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Jazz Hotel Penang Guest Reviews
4.5/5
Great
430 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(430)
Positive reviews(418)
Reviews with photos/video(159)
Awesome rooms(112)
Near shopping area(23)
Great swimming pool(21)
Perfect for business trips(19)
Nice sea view(18)
Convenient for shopping(16)
Well designed(10)
Large bathroom(6)
Negative reviews(12)
Kaki traveled
Deluxe twin Room
Stayed in Dec 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Feb 13, 2025
RECOMMENDED ⭐️⭐️⭐️⭐️⭐️ best sangat healing kt sini weiii😍 pool tingkat 30… gayattt… breakfast 10/10… semua sedap2 😋😋😍😍 korg wajib try mai sini 😍 rasa tak puas 1 malam… cumaaa parking kena naik tinggi sikit level 7😬 dh naik punya malas nk turun… y lain best 😍
6/19
Response from Property: Dear Kaki Traveled,Thank you so much for your amazing review and recommendation! We truly appreciate your kind words and are happy that you had such a healing experience with us! We understand that the parking can be a bit inconvenient, but we’ll look into ways to improve this for future stays. We can’t wait to welcome you back for another wonderful visit! Warm regardsJazz Hotel Penang
Anonymous User
Deluxe king Room
Stayed in Jan 2025
Couples
1 review
4.0/5
Very Good
Posted on Mar 9, 2025
Check in: simple
Parking: Provided, rmb to bring your tng/cc card at the check in counter for validation.
Room: is decent, there is a drip of coffee stain on the dressing table tho. Toilet is huge and clean.
Amenities: standard, iron can be requested.
Special: one bath bomb is provided.
Overall is a good stay, near to the beach.
Response from Property: Dear guest,Thank you for your detailed feedback! We're glad to hear you had a good stay and enjoyed the proximity to the beach. We apologize for the coffee stain on the dressing table and will ensure our housekeeping team addresses such issues more carefully. We appreciate your comments and look forward to welcoming you back soon!Warm regardsJazz Hotel Penang
Guest User
Deluxe king Room
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 20, 2025
Staffs are very helpful n friendly. Spacious room n toilet. My kids enjoy the big bathtub n the complimentary bath bomb. The breakfast choice are very limited but delicious❤️
Response from Property: Dear guest,Thank you for your kind review! We’re so glad to hear that you and your kids enjoyed the little touches from us. We appreciate your feedback on the breakfast and will work on offering more variety. We look forward to welcoming you again! Best wishes,Jazz Hotel Penang
Alvin Ewe
Deluxe king Room
Stayed in Jan 2025
Couples
3 review
4.5/5
Great
Posted on Feb 17, 2025
Great clean hotel. Rooms are clean and comes with amenity including toothbrush. Location is good and near to Lotus. A walk across to McDonald.
Response from Property: Dear Alvin,Thank you for your wonderful feedback! We appreciate your kind words and look forward to welcoming you back for another great stay!Best wishes,Jazz Hotel Penang
Maizatulshafee
Deluxe king Room
Stayed in Jan 2025
Couples
4 review
5.0/5
Outstanding
Posted on Feb 10, 2025
PRO :
Staff was friendly n polite
Room was spacious ,, clean ,, got bath tub n they provide complimentary bath bomb ..
Convenience store ,, super market (lotus) n few restaurants just downstairs
CON :
Room not so soundproof .. i can here children running n playing outside
The view facing other residents
Pillow a bit to hard for me
6/7
Response from Property: Dear Shafee,Thank you for your feedback! We appreciate your comments about the soundproofing and pillow comfort, and we'll take them into consideration for future improvements. We hope to welcome you back for an even better stay!Best wishesJazz Hotel Penang
Don6612
Deluxe king Room
Stayed in Jan 2025
Family
1 review
4.7/5
Amazing
Posted on Feb 10, 2025
It was a amazing and wonderful experience stay at Jazz Hotel. The service at the lobby was perfect and cleanliness of room is great. Without any doubt, my family enjoy the stay and we will definitely come back and stay at Jazz hotel when we visit Penang again.
Guest User
Deluxe twin Room
Stayed in Dec 2024
Family
5 review
5.0/5
Outstanding
Posted on Jan 30, 2025
It's a hotel with music/jazz theme and its Baldwin piano at the lobby is available for enthusiasts to play although the piano is due for tuning. The hotel is located across the road to Lotus's where one can buy necessities. We had a comfortable stay in the room and we find the staff helpful.
The food varieties at breakfast are rather limited and we hope that the hotel could improve in future.
Response from Property: Dear guest,Thank you for your thoughtful feedback! It's great to know you had a comfortable stay and found our staff helpful. We appreciate your comments on the breakfast variety and will certainly look into improving it for future stays. We hope to welcome you back soon!Best regardsJazz Hotel Penang
amanda
Deluxe twin Room
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 20, 2025
the hotel was amazing!! very spacious and clean. good for families :)
Response from Property: Dear Amanda,Thank you for your wonderful review! We look forward to welcoming you back for another great stay!Warmest regardsJazz Hotel Penang
Duntroon21
Deluxe twin Room
Stayed in Nov 2024
Family
8 review
5.0/5
Outstanding
Posted on Dec 21, 2024
Hotel next to Lotus Hypermarket.. close proximity to shops.. big clean room with big toilet.. the kids love the pool and it is open until 10pm.. breakfast have many varieties and tastes excellent.. great place to stay in Penang..
Response from Property: Dear Duntroon,Thank you for your wonderful review! We truly appreciate your kind words and look forward to welcoming you and your family back to Penang in the future!Best wishes,Jazz Hotel Penang
Guest User
Deluxe king Room
Stayed in Nov 2024
Couples
3 review
4.5/5
Great
Posted on Feb 26, 2025
Very nice hotel with bathtub and bath salts but the carpark for hotel guest is way too high floor, bedsheet was dirty luckily brought disposable bedsheets.
Response from Property: Dear guest,Thank you for your feedback! We apologize for the inconvenience with the parking and the cleanliness of the bedsheet. Your comments will be addressed to improve the experience for future guests. We hope to welcome you back soon!Best regardsJazz Hotel Penang
JadOoi
Deluxe king Room
Stayed in Nov 2024
Couples
5 review
4.0/5
Very Good
Posted on Dec 17, 2024
1. Location ★★★★☆
Conveniently located near key attractions, restaurants, and public transport. Perfect for tourists or business travelers.
2. Cleanliness ★★★★★
Rooms, bathrooms, and common areas are impeccably clean.
3. Services ★★★★☆
Staff: Friendly and professional staff; quick check-in and check-out.
Customer Service: Prompt responses to guest requests and concerns.
4. Facilities ★★★☆☆
Well-maintained gym and pool; ideal for fitness enthusiasts.
Free parking space for guests but inconvenient especially needed to waive payment in every in & out from hotel.
Overall Rating: ★★★★☆ (4/5 Stars)
Summary:
This hotel offers an excellent location, spotless cleanliness, and dependable services. Facilities are decent but could benefit better parking arrangements. A great choice for short stays or travelers prioritizing location and cleanliness.
Response from Property: Dear Jadwin,Thank you for your detailed and thoughtful review! We hope to welcome you back soon for another stay and will work to make it even more enjoyable! Thank you again for your valuable insights.Best regardsJazz Hotel Penang
peimun
Deluxe twin Room
Stayed in Nov 2024
Family
3 review
4.7/5
Amazing
Posted on Dec 12, 2024
Booked additional room for my aunty uncle upon arrival. Surprisingly this platform offer a better room rate compare to the property itself.
Response from Property: Dear Peimun,Thank you once again for your wonderful feedback! We truly appreciate your continued support and look forward to welcoming you and your family back for another fantastic stay!Warmest regardsJazz Hotel Penang
Anonymous User
Deluxe twin Room
Stayed in Nov 2024
Couples
4 review
2.2/5
Posted on Dec 8, 2024
I rate 1/5
I had a very disappointing experience during my stay. The service was very bad, and there was no hot water supply in the shower and bathtub. To make matters worse, the water was extremely dirty. Additionally, the kettle in the room did not function at all. I would not recommend this hotel to anyone.
cheongyj6218
Deluxe king Room
Stayed in Nov 2024
Couples
13 review
4.0/5
Very Good
Posted on Feb 16, 2025
Comfortable stay, breakfast variety is good. Location ok, nearby have a lot of eatery shops
Response from Property: Dear Cheong,Thank you for your great feedback! We're happy to hear that you had a comfortable stay. We hope to welcome you back for another enjoyable stay!Warm regardsJazz Hotel Penang
Guest User
Deluxe king Room
Stayed in Jan 2025
Couples
1 review
5.0/5
Outstanding
Posted on Feb 19, 2025
Hotel was great. Facilities were amazing as well.
Response from Property: Dear guest,Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the hotel and our facilities. We look forward to hosting you again soon!Best regardsJazz Hotel Penang