Hotel MedinaTown Reviews

Response from Property: Thank you for your feedback and for choosing to stay at our hotel. We sincerely apologize for the inconvenience you experienced with the sewage smell. Please be assured that we take such concerns seriously, and our maintenance team is already working to resolve this issue. We hope you'll give us another opportunity to provide you with a more comfortable experience in the future. If you have any further concerns, please don't hesitate to reach out directly to our staff.

Response from Property: Thank you for your review! We're happy to hear that our cleanliness and pricing met your expectations. Your feedback on breakfast is valuable to us, and we’re glad you found it enjoyable. We hope to welcome you back in the future!

Response from Property: Thank you for your kind words about our hotel! We are very pleased that you were comfortable with us, and we were able to make your stay convenient. We always try to take care of our guests, and we are glad that the lunch boxes helped you not to be left without breakfast before an early flight. We will be glad to see you again in MedinaTown!

Response from Property: Thank you for your review! We are glad that you enjoyed the location, the ambience and the restaurant. As for the water, unfortunately there was a temporary interruption in the city water supply that day, which affected not only our hotel but also other buildings in the area. We are truly sorry for the inconvenience this caused you, especially before your trip to the airport. We always strive to provide our guests with a comfortable stay and thank you for your understanding. We hope that you will have pleasant memories of your visit!

Response from Property: Уважаемый гость,Благодарим вас за ваш отзыв. Мы искренне приносим извинения за недоразумение, связанное с оплатой мини-бара. Мы обязательно проведем внутреннюю проверку и напомним нашим сотрудникам о необходимости более внимательного подхода к расчетам.Спасибо за ваше понимание и надеемся снова увидеть вас в нашем отеле!С уважением,Менеджер отеля MedinaTown

Response from Property: Thank you very much for your wonderful review! We are very glad that you liked our hotel and you noted the newness of the furniture and fixtures, as well as the cleanliness of the premises. It's nice to hear that our reception team was able to help you with all your questions. We apologize for the noise from the street and will try to make your next stay even more comfortable. We will be glad to see you with us again!

Response from Property: Thank you for sharing your feedback. We're sorry to hear that you felt the value wasn't as expected. We appreciate your comments about our breakfast and will continue to work on improving our services to meet your expectations. We hope to have the opportunity to serve you better in the future.

Response from Property: Dear guest,Thank you for your feedback. We are sorry to hear that you experienced some inconveniences during your stay. We want to assure you that the televisions in all our rooms are working properly. If you had informed the administrators about the issue, we would have gladly helped you resolve any problems.Regarding breakfast, we offer a standard breakfast that includes one tea, one coffee, and one juice. We understand that each guest may have different preferences, and therefore, we offer additional beverages for an extra charge to meet all your desires.We greatly appreciate your feedback and hope that your next stay with us will be more comfortable and pleasant.

Response from Property: Dear Alexey,Thank you for your feedback. We're glad you appreciated the cleanliness and modern design of our hotel. Our staff ensures the safety and comfort of all guests, which is why they may inquire about restaurant reservations or confirm names for dining purposes. This is a standard procedure aimed at providing the best service.Regarding the location, we understand your disappointment and would be happy to provide recommendations for interesting places nearby.We hope to have the opportunity to welcome you back to our hotel.

Response from Property: Thank you very much for your wonderful review! We are glad that you enjoyed the spacious and clean room. It is especially nice to hear that you appreciated our rooftop restaurant and its delicious food. We hope that you will choose our hotel again for your next visit!

Response from Property: Thank you for your feedback. Our accommodation rules are clearly stated and designed to ensure a smooth experience for all our guests. We're sorry this impacted your rating, but we would be happy to welcome you again and make your next stay more enjoyable.