Eurogolferoxford
September 15, 2024
The hotel is very central, the pool area is very nice. The staff are friendly, Our room was nicely furnished and clean. The cold breakfast choice was excellent, but the hot breakfasts were just various dishes kept warm. For €350 a night I would expect a choice of freshly cooked food, such as Eggs Benedict. However the room was extremely hot. Whilst there was air-conditioning the system was very old. When the fan was put on it sounded like a jet engine taking off. As a result we really struggled to sleep. The room was either very hot, or very noisy. Whilst I complained about this, someone did come to look at the air-con, but could do nothing. It was suggested they could move us to a different, but smaller room. When I asked to see the room they said I could not until had been cleaned. They never came back to me to tell me when this had been done. I needed to check whether the aircon was just as noisy. Whilst reception were very apologetic, when I asked for a discount as we had not been able to sleep and they had not resolved the problem, they simply said they were not authorised to give any reductions. We would not return.