Hotels near Kroger, Taylor

Not the best, not the worst. Staff was really nice to my mom and me. It's an older building, but it's well-maintained and clean. It's fine if you need somewhere to sleep. If you need super new and modern, stay somewhere else, but again, it's fine here.

Stayed here after a concert at the Fox Theater. Very nice and clean hotel. The most comfortable bed and pillows that I have ever had at a hotel!! Rooms were very nice and clean. Breakfast was really good….hot breakfast with pancakes, sausage, omelettes, biscuits and gravy, hash browns….plus warm cinnamon rolls, toast, English muffins, cereal, yogurt, juices and coffee. Staff was very nice. Check-in and check-out was easy. We stayed in a king room. They gave us an accessible room, which was not needed, but the walk-in shower was great. Dove brand hand soap, lotion, shampoo, conditioner and body wash in the bathroom (large containers). Refrigerator and microwave in the room. We did not use the pool. Would absolutely recommend this hotel and would stay here again.

I only spent 1 night here, and I was kinda prepping for a typical sort of crappy motel. Is it a luxury hotel? No, no one is gonna confuse it for that. But the room was comfortable, the wifi worked, the shower was fine, AC worked well and maybe most importantly for an airport hotel, the price was reasonable and there was a shuttle available. I really couldn't have asked for anything more in an airport hotel, frankly every major city should have this as an option and sadly that's just not the case, far too often you're in over $100 for the same room or worse. Of note, I clicked ”yes” an outdoor pool is available, but in reality their pool is totally out of commission. Didn't bother me, and in the upcoming months it won't matter, but if you wanted to take a dip, you can't.

The place did what it was meant to do, a place to sleep for the night close to the airport and cheap. The room needed some maintenance, the window wouldn't close completely and the door handle of the bathroom was loose. Staff was very helpful. I'm not completely displeased.

Have stayed there for many years, using Park n Fly mostly. The Hotel is bare bones but beds are comfortable and the parking and airport transportation is the perk. Unfortunately we’ve booked another location for our next trip as this Hotel isn’t what it used to be. It’s “ just “ ok for a sleep and go. Staff ok, but not very visible and welcoming. We travelled with friends in October and they weren’t impressed , travelled in March with 10 family members and same. The rooms for families of 4 need at least 2 doubles or queen beds as the “ pullouts” make it very difficult to navigate the room due to angled walls. One family was ok with the 2 queens booked but the other didn’t like the pullout because of the lack of space. We called to change the room and were told “none available “ BUT they were for sale on their site. Although breakfast is included it’s not available for you if you fly early, not even juice or water. Note, there are a few options for food within walking distance and if you drive you can get supplies for breakfast needs etc at Krogers and various stores.

On July 14 I flew to Detroit to attend a funeral on the 15th. I carefully researched airport hotels. The one I wanted was The Westin but couldn’t justify $340 for 11 hours. So I chose the next best thing, Embassy Suites, still expensive at $200 but I prefer to be clean and comfortable in hotels. Embassy Suites has always fit the bill in the past. When I walked into Room 217 my heart sank. It did not have that clean feel I was used to and had a moldy odor with old worn out furniture. I took photos to prove all of my anxieties. The curtains were old, thin, shabby and torn. The sofa was torn in several places. The table had dried food on it. The beds looked like children had made them up and the pillows were small squares like the size of medium throw pillows. The bed spreads were worn out and thin. There were stains on the pillow cases and make upon one. The towels were shredding. The toilet was so small your knees were up in front of you. I was appalled and disheartened. But, like a big girl, I sucked it up and did my best to make the room to,enable by spraying it with sanitizer and perfume and covering areas with towels. I carry a travel sheet for those…’Just-in-case’ moments which I never thought would happen at an ES hotel. I put my sheet over the sheet and pillow case and tried to be a good soldier. I began to nod and opened my eyes and saw something moving. Startled, I jumped out of the bed and grabbed a tissue to see what this was. I hate bugs of any kind but at this point of desperation, the bar was so low, all I could hope for was that it was a filthy disgusting roach and NOT A BEDBUG‼️ I put the insect in the water glass with a little water and took a picture. When I enlarged the picture I was beyond upset and completely baffled…IT WAS A TEXTBOOK BEDBUG!!! I googled images of bedbugs to see if this really was a bedbug and…it really was a bedbug…smh. I called downstairs and told the desk clerk, Diamond, there was a bedbug in my be along with all the other cosmetic problems, she replied “I can assure you it is not a bedbug cuz we get checked for them every two weeks. I decided to take it down to the manager but that person was gone. I showed Diamond the photos of the condition of my room and she was disconnected. She explained the furniture is not their fault because Covid prevented them from remodeling. Ok, regardless of the reason, the facts were the facts. She didn’t need to prove anything just lend an ear of understanding how I was feeling about paying $200 for 11 hours. It seemed Diamonds customer service skills needed honing. Diamonds words of understanding and compassion were “Would you like to check out?” I kid you not. I was not trying to get a refund, I saved $10 by using Priceline instead of Hiltons site so, no, I’m just letting you know what’s happening…period. I told her I’d love to if she was going to pay for it! Of course not. When she first saw the bedbug she tried to tell me that was not a bedbug but when I

NOTE: I have previously incorrectly posted this review referencing Holiday Inn Express Romulus/Detroit Airport, an IHG Hotel. And, I apologize to Holiday Inn Express. Therefore, I am resubmitting this review for the intended establishment: HOLIDAY INN DETROIT METRO. AIRPORT SHUTTLE EXPERIENCE: Several guests including myself arrived the same time via hotel airport shuttle. Shuttle driver was very polite, courteous and respectful. However, upon arrival at hotel, no one (staff) was present at the front desk and/or lobby area. We waited for approximately 10 minutes before a staff appeared from back office. With a very solemn/cold facial demeanor we were individually checked in. No welcoming remarks, etc. It was an overnight stay for me since I was connecting flight to Japan the following day - London/Detroit/Japan intinerary. RESTAURANT - FOOD SERVICE & FRONT DESK EXPERIENCE (Morning of following day) Basic western breakfast (limited selections). Restaurant staff was rather abrupt and rude by advising me that I must pay her a “gratuity” fee since my breakfast was complimentary (As an option, IHG Diamond status guests receives complimentary breakfast). I was rather uncomfortable with this encounter. I immediately brought this issue to the front desk staff about the gratuity issue. Unfortunately, she bluntly told me that it was “NOT HER CONCERN” and that any gratuity issue/concern was with the restaurant and not the hotel’s. From my observation/assessment of her demeanor, tone of voice and body language, she basically conveyed an “I DON’T CARE” indifferent attitude. As an IHG Diamond status customer, I expected a higher quality of customer service experience based on the highly commendable reviews posted in the IHG Review website. Unfortunately, it was an extremely “SUB-STANDARD” experience to me. Personally, I ABSOLUTELY DO NOT RECOMMEND THIS HOTEL even for an overnight stopover. The treatment I have received was so degrading/humiliating compared to the highly commendable excellent customer service experience I have received from other IHG hotel establishments. Overall, I have perceived that the staff I have interacted with were extremely INDIFFERENT and very deficient in providing proper customer service. Further, it was also unfortunate that my candid review (similar to this review) was never posted by IHG after my submittal within a timely manner.

The hotel is right inside the airport, which is very convenient for takeoff, arrival and transfer, and is worth the price. However, the hotel does not provide free breakfast, and you can only dine in or order food at reflection, which is very different from other Marriott hotels. Check-in that night was at 12:00am, and there was no staff at the front desk. I waited for a while before they came out... The room I was assigned was next to the equipment room, and the cleaning staff would disturb my rest when they opened and closed the door in the morning.

Stayed a weekend here while attending a volleyball event downtown Detroit. Paid half the price of staying downtown and it was only about a 15-20 minute drive in so it wasn't bad. Check in was easy, room was clean and although there was some cosmetic things that could be fixed, it was at least clean. Wasn't able to use the pool or fitness area, but they both looked clean from the door. Though I heard the pool was out of towels and there was a lot of water in the hallway leading to pool. We had an issue with our fridge, but they rectified that to our satisfaction, beyond what we would expect. The only complaint (use that lightly) is that we had to leave the hotel by 7:05 to get downtown in time and we asked if it was possible to get breakfast before 7:00 and it was a flat ”no”. Worth a try I guess as most other hotels are very accomodating to this and will even offer to go bags ready to go for early departures. Just an idea for future, perhaps.