favehotel MEX Tunjungan Surabaya Reviews

Response from Property: Dear Mr. Salman,Thank you for taking the time to share your feedback with us. I am truly sorry to hear about the challenges you encountered during your stay at Favehotel MEX Tunjungan Surabaya. Please accept our sincerest apologies for the inconvenience caused to you and your family, especially your daughter.We deeply regret the issues you faced, including:Room Assignment: I apologize for not meeting your expectation regarding the bed arrangement. We strive to honor all special requests and will review our process to avoid similar errors in the future.Room and Bathroom Condition: The condition of your room and bathroom, including the unpleasant odor, falls below our standards. I have addressed this with our housekeeping and maintenance teams to ensure all necessary repairs and deep cleaning are completed immediately.Air Conditioning: We are investigating and resolving the issue with the air conditioning system to ensure a more comfortable environment for future guests.Your feedback is invaluable in helping us improve. Please rest assured that these matters are being taken seriously, and we are taking concrete steps to prevent such occurrences moving forward.We understand how important a comfortable and enjoyable stay is, and I regret that we fell short this time. Should you choose to stay with us again, we will do everything possible to ensure a much better experience.Thank you once again for your feedback.Best Regards,Arditha DewantariGeneral Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We deeply regret the discomfort you experienced during your stay.Room Temperature: We apologize that your room was too hot in the afternoon. The sun exposure in some rooms can indeed make them warmer during the day, and we understand how this could impact your comfort. We will review ways to improve the cooling in these rooms, and we can also recommend more suitable room locations for your next stay, which may offer better temperature control.Smoking Room Issue: We sincerely apologize for not being able to provide the non-smoking room you requested. Additionally, we regret that our staff did not reconfirm that you were assigned a smoking floor, as this is an important part of our service. We will address this with our team to ensure better communication in the future and to make sure all preferences are honored whenever possible.We appreciate your feedback as it helps us improve. We are sorry that we did not meet your expectations this time, and we hope you’ll consider giving us another opportunity to provide you with a better experience.Best Regards,Arditha DewantariGeneral Manager

Response from Property: Dear Jackkal, Many thanks for your great feedback and giving 4 star rating on your feedback. It is our hope that our valued guests felt satisfied with all facilities and interactions with our friendly service professionals, thus we are glad to learn that you enjoyed your stay with us. Once again thank you for sharing your feedback and we are looking forward for welcoming you back in the nearest future. Best Regards, Malpin Pagau Operations Manager

Response from Property: Dear our Valued Guest , Many thanks for your great feedback and giving 5 star rating on your feedback. It is our hope that our valued guests felt satisfied with all facilities and interactions with our friendly service professionals, thus we are glad to learn that you enjoyed your stay with us. Once again thank you for sharing your feedback and we are looking forward for welcoming you back in the nearest future. Best Regards, Malpin Pagau Operations Manager

Response from Property: Dear Valued Guest, Many thanks for your great feedback and giving 5 star rating on your feedback. It is our hope that our valued guests felt satisfied with all facilities and interactions with our friendly service professionals, thus we are glad to learn that you enjoyed your stay with us. Once again thank you for sharing your feedback and we are looking forward for welcoming you back in the nearest future. Best Regards, Malpin Pagau Operations Manager

Response from Property: Dear Ramakrishna Puppala, Thank you for taking your precious time to tell us about your experience at Favehotel MEX Tunjungan Surabaya. I am sorry that the experience on your arrival and during your stay did not meet your expectations, and please allow me to express my sincerest apologies. Your detailed feedback about your stay has been taken seriously. Please rest assured that we are taking the appropriate measures to improve our guest service to deliver more memorable experience to our valued customers. We appreciate you sharing your concerns, and we will ensure your next stay will be more pleasant than previous one. We look forward to welcoming you back soon. Best Regards, Malpin Pagau Operations Manager

Response from Property: Dear Valued Guest, Many thanks for your great feedback and giving 5 star rating on your feedback. It is our hope that our valued guests felt satisfied with all facilities and interactions with our friendly service professionals, thus we are glad to learn that you enjoyed your stay with us. Once again thank you for sharing your feedback and we are looking forward for welcoming you back in the nearest future. Best Regards, Malpin Pagau Operations Manager

Response from Property: Dear Little_piggy,Thank you for taking your precious time to tell us about your experience at Favehotel MEX Tunjungan Surabaya.We have taken very careful note of your feedback on our products and services, especially the the quality of our products in order to make our guest stay more enjoyable. We have been taking a lot of actions to improve them recently, so I do hope that you will be having another chance to come and stay with us again so that we can deliver a better experience for you.Once again, thank you for your feedback and we will ensure your next stay will be more pleasant than previous one.Best Regards,Malpin PagauOperations Manager

Response from Property: Dear Mr. Jazzotique,Warmest Greeting from Favehotel MEX Tunjungan Surabaya !Thank you for choosing our hotel while you were in Surabaya.We are happy to know that our receptionist contributing to making your stay a delightful one. Your words of encouragement will certainly be conveyed to the team and we are looking forward for welcoming you back in the nearest futureBest Regards,Malpin PagauOperations Managers

Response from Property: Dear Valued Guest, Thank you for choosing us during your stay in Surabaya and for taking the time to share your comments. We are very happy to know that you are satisfied during your stay with us. We are looking forward to welcome you back and give you our best service at Favehotel Mex Tunjungan Surabaya. Best Regards, Malpin Pagau Operations Manager

Response from Property: Dear Triandini,Terima kasih telah meluangkan waktu Anda untuk berbagi komentar positif mengenai hotel kami. Kami sangat senang mengetahui bahwa Anda puas terhadap pelayanan dan fasilitas yang kami berikan. Kami selalu melakukan perbaikan pelayanan untuk kenyamanan tamu menginap. Kami nantikan kembali kedatangan Anda di Favehotel MEX Tunjungan Surabaya. Salam Hangat,Malpin Pagau Operational Manager