Hotels near Holtzman Home Improvement, Tempe

Rooms clean, gym is nice. However, Donald is extremely unprofessional and argumentative and should not be working at the property. He answers his personal cell phone in front of guest while a line is in front of him. Annoyed when asked the amenities. And ultimately you are not treated like you are spending you’re money here for business but it’s like a bar or rude Mcdonald’s. I request his manager Steve which I can tell him and Donald are friends or in cahoots because neither cared and Steve attempted to justify his bad behavior by saying Donald was busy and he’ll talk to him. On the other hand Heavenly & Jenny were great I tipped Heavenly $10 and told her thanks for semi fixing this nightmare

Good location, big room and very comfortable

Very good ～ The front desk attitude is very good. Close to the bus station, you can take the free bus line Earth to the central area and ASU, breakfast is also good, I like bacon 🥓 with potatoes 🥔

Stayed at this location during a busy weekend and had the best experience with the hotel, the staff were very polite and the room was spacious and clean. I would highly recommend this hotel to anyone looking to stay.

We stay at Hilton properties across the country. We have stayed in Scottsdale for years. This was our first time in Tempe. We were thrilled with our stay. This was a first time traveling with my hubby on Peritoneal Dialysis. The portable machine flew with us but all do.unions- there were boxes and boxes were delivered directly to the hotel. When we arrived, the hotel staff had all the boxes in our suite. We had terrific communication with Maria, Sami Erin before and during our stay. What terrific ambassadors they are. The breakfast was lovely. The staff could not have been more accommodating. Carm was just wonderful. We love pool time. The pool was clean. Just wished there was bar service at the pool. We have already booked our next stay there.

The check in process was ok, although I believe the young lady who assisted me was fairly new to the job so the other gentleman working helped to answer a lot of my questions. They were busy since this was during spring break in the Chicagoland area, Spring Training was occurring and they are located right next to Sloan Park which would logically add to their occupancy. The standard check in time per their website is 4pm. I arrived very early, like 1030am, so I understood that my room was not yet ready since check out wasn’t until 12n. I was notified about 2pm that my room was ready and I was pleased it was ready a bit early until I walked in and took a look around. Sadly it was still dirty. The trash has been emptied and the bedding and towels appeared clean, but my remote control looked like someone blew their nose on it, the room was incredibly dusty, and their was a hairball in the shower. I pointed the remote and the dust out to the housekeeping staff. The supervisor was very apologetic about the condition of the remote control and even provided $40 in vouchers for Stats Grill when she returned with a new remote, but the room was still VERY dusty. Rather than add another “complaint” about the room to their list I decided to just use a wash rag to dust figuring the dusty wash rag would be seen when they came in to clean the room the following day, and dust isn’t nearly as gross as dried snot on a remote. The following morning I left the dusty wash rag on the table along with an empty tissue box I wanted to be sure was replaced with a full one and headed off to the Grand Canyon. When I returned 10 hours later and the room hasn’t been touched. On my way out to dinner I stopped at the front desk and asked what the cleaning schedule was for the rooms, only to find out they don’t enter guest rooms during their stay unless asked to do so. I found this odd considering the Las Vegas situation changed most hotel policies to require, at a minimum, daily inspections, even if it’s just a quick look in the room for safety, and this hotel is right next to Sloan Park which is a particularly high crowd location for about 2 months a year. Aside from finding it odd they didn’t do daily room checks I didn’t think anything more of it though since I travel so often and don’t necessarily need my room attended to daily. I asked them to drop off a box of tissues in my room, which they did, and I headed off to dinner and to watch a friend’s game. I had no other issues with the room the remaining 3 days of my stay…or so I thought. Thursday March 31st at around noon, I stopped at the front desk and asked about how they handle the check out process. They explained the process and that there was no need to do anything with them so I thanked them and made my way to the airport to return my rental car and head home. When I woke up the morning of Friday April 1st I found that I had been charged $250 for “guest damage” and that “damage” was for SMOKING in the room. Here’s

The room is spacious and well-equipped, the breakfast is rich, the service staff is good, and the location is good

This is no longer MK Hotel. As of January 2023 it is an IHG property. I read online by some other guests staying there in 2022 that they were IHG members and this was not an IHG hotel in 2022. IHG has really high standards and they wouldn't have opened if they didn't meet them. I'm am not affiliated with the hotel but know for a fact that the NEW IHG Holiday Inn Express at the old MK address is top notch, clean and nothing like the reviews for MK in 2022. I have stayed there this month, it's super clean and everything works in the rooms I've stayed in including fast Internet. Breakfast was great, rooms clean and new TVs. I travel every week and I'm very picky. I just changed airlines last week cause I won't put up with bad places and services. I'll be back in Mesa next week and I'll be back at the HIE Mesa.

Absolutely have nothing bad to say at all. Customer service here is the absolute best.