Hotels near MADCAP Theaters, Tempe

If you want to be degraded,discriminated and practically kicked out of your room for having a service animal, stay here..Holiday Inn, and the GH Keton(which of whom i have been trying to get a hold of him all week, with NO luck) should be ashamed how they let Wayne(the front office manager) speak and treat guests. Im sure I wasnt the first and wont be the last, as long as they keep allowing him. Checked in December 10th around 10:30pm, I told clerk that I had a service animal and he said ”OK No Problem”.. We decided to go get dinner before going into the room, came back around 11:15 and when I was walking into the hotel Wayne stops me with a pinch of attitude and a unmannerly tone and says ”Can I help you?Oh wait, is that a service animal?” I said ”Yes” then he proceeds to ask ”hold on right here, i need to check in my system if there is note of that” (after a lot of typing) he proceeds to tell me ”there is nothing in the system, but why is your dog a service animal?” I said ”I suffer from severe anxiety, I do have a his paperwork” he then bitingly asks me ”what does he do for you, that you so need a service animal?” I said, I provided paperwork to the clerk when checking in, I also called the hotel prior to completing the reservation asking them if they took Service animals, and they said Yes”. He said ”we legally cannot see any paperwork provided, and I have been trained to handle these type of situations but it comes out to, YOU can stay here but not the DOG, seems what you have is a PET not a Service Animal”(like if he knew or if he was a doctor). After Wayne proudly waived at me his very used and revised ADA papers over and over again, He said my Dog couldn't stay with me and he said he wouldn't allow me back in, I proceeded to tell him that I wasn't going to be paying for a room HE wasn't allowing me to stay in, he said I was still going to be responsible for the room I never even stepped a foot in. I am an IHG member, and this experience was nothing but discusting, humiliating and discriminating. Mind you it was 50° and it was 11:15PM, I had to find another hotel room! Other guests did try to intervine and told Wayne what he was doing was against the law, asking me all those specifics, he proudly once again flagged his revised ADA papers and argued with other guests as well. Wayne lacked empathy and it seems he lost his costumer service skill and has been allowed to treat others with disrespect..

All the rooms have now been renovated according to the cheerful front desk night attendant. We arrived very late from the airport, so were tired and got a good night’s sleep. Just a few remarks about the layout of the room. It’s great to have the sofa bed and a working/meal table plus a mini-fridge. However this leaves very little space to put your luggage and there is no dresser or closet, just a small pole at the far end of the room over a small luggage rack. I can just imagine the challenge for the couple who registered before us with 2 kids and 2 huge suitcases ! Also the bathroom entrance faces the bed and there is no door to shield the light from anybody sleeping in the bed at night. Another not so important little peeve of mine is you have to open the shower directly not through a lever when the water is warm enough, so you get a cold splash when you walk up in it to open the tap. The breakfast was decent enough, just like most hotels of this type, but everything was lukewarm, including the coffee, which was annoying. Finally, the breakfast room definitely had not been renovated and the furniture was a little worn or dirty. The elevators also made crinkly noises that made you wonder if you were going to get stuck. So all in all, it was still a good choice for a quick overnight stay after arriving at the airport (no shuttle after 10:00 p.m.) and the staff were very pleasant.

Our 4-day stay here was well worth the price. The front desk staff were all exceptionally friendly and accommodating, which got our stay off to a positive start. The hotel itself is clean and well-maintained, although it is not a new property. The rooms are comfortable and pretty typical for a Comfort Inn. The price was reasonable, with a special 4-night promotional deal. Although there were no hot breakfast items because of Covid, there was a good variety of muffins, sweet rolls, and other items that made this breakfast buffet better than other similar hotels that we have stayed at recently. The wi-fi worked very well. The location is convenient, just north of ASU and off a 202 freeway exit. The only negative was traffic and airplane noise. The hotel is located close to a busy street, and also in the departure part of aircraft when they are taking off to the east. Perhaps there are rooms that are better shielded from the noise (our room faced north, on the 2nd floor). Other than the noise, our stay was comfortable and very enjoyable. Everything considered, we would stay here again.

This place is as crooked as the day is long. I had a $107 charge on my checking account and I do not remember making the reservation nor did I receive any email correspondence warning me that I was being expected there. When I called they advised me to contact Expedia. When Expedia called them, they told them I was out of luck. Thanks for the $107. This is likely why they are a 2 star hotel with terrible reviews. They are more interested in the short term money snatching than with the idea of creating any goodwill with guests.

Bed was very comfortable, Breakfast was good. Lots of amenities. Lots of towels. Great job

Great staff! Good location

Staff was really nice and accommodating. Our room was very spacious and the location was perfect. Really glad we stayed here. It’s a smaller hotel, so there weren’t a lot of amenities, but we were walking distance to a lot of places we were wanting to go to. I also liked that we had a mini kitchen and living room.

The hotel rooms are comfortable and clean. I felt safe from the second I stepped into the hotel. But the thing that really made this a 5 star experience was the customer service. The staff here are so friend and accommodating. They go above and beyond to make sure you get the best experience possible.

Absolutely have nothing bad to say at all. Customer service here is the absolute best.

We were here for a business meeting. Our room was nice, clean and had everything that we needed. The gardens are well kept and the area is easily walkable. The room had a fridge, safe and microwave. The bed was comfy and there was a nice leather chair and ottoman to use. My Only complaint would be that there was trash sitting in front of our room when we arrived (5:00 pm) and was still there until afternoon the next day. Each day there were sugar and creamer packets and coffee cup lids on the grounds in many places throughout the resort. We had a few receptions and the staff could not have been any more attentive. They did an amazing job serving drinks and food. They were on top of the cleanup also. Job well done. We did have a pre-order luncheon one day also. That meal did not seem as well executed. It took over 45 minutes to be served our meals. The resort has some restaurants across the street that were walkable. The mall and Old Town Scottsdale are nearby also.