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Holiday Inn Express & Suites Terrell

Holiday Inn Express & Suites Terrell

4/57 Reviews
The check-in staff was very friendly. They gave me a pin to put on a large map to designate “home”. I really enjoyed chatting with them and they are the only reason they get two out of five stars instead of one out of five stars. The next morning, however, there was a very large roach crawling around on the walls in the bathroom and hallway of my room. I was on the fourth floor, so I imagine it should have been difficult for a roach to find its way to the interior of a hotel on the fourth floor. When I went down to mention the roach to the ladies at the checkout desk, one of the ladies looked slightly concerned and said nothing. One of the ladies proceeded to argue with me and let me know that it was just a “waterbug”. This tells me, that the staff is aware that there are roaches in their hotel. also, water bugs don’t have long antennae. Cockroaches have long antennae. So, not only was she not concerned about the fact that there were roaches, she also had the audacity to argue with me about said insect. The lack of concern for the roach’s appearance is disgusting to me. It ruins the brand name of Holiday Inn. I’ve stayed at many Holiday Inn express hotels across the state of Texas and this one ranks at the absolute bottom of my list because she was not concerned for the cleanliness of their hotel. And this woman was in charge of breakfast. So, if she’s okay with roaches being in the hotel then I wonder what is in the food.

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