7, 7 Phet Kasem Rd, Tambon Lam Kaen, Thaimuang, Lam Kaen, Phang Nga Province, 82210, ThailandView Hotel Details
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Khaolak Merlin Resort Guest Reviews
4.4/5
Very Good
64 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.4
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(64)
Positive reviews(50)
Reviews with photos/video(23)
Awesome stay(5)
Negative reviews(3)
Plum31
Superior king Room
Stayed in Jun 2023
Couples
30 review
4.7/5
Amazing
Posted on Jun 14, 2023
Our stay at Merlin Khao Lak was pretty great. We had a week there, and sincerely enjoyed the feeling of staying in a contained and nicely taken care of rain forest by the beach.
The location was nearly perfect, but the beach itself wasn't very swimmable (beginning of rain season, to be fair). Fortunately, there were other beaches on the same coast that were nicer during the same time of year, so we did get time in the sea water. Even without sea swimming, the ambience from the waves and the sunsets made the beach plenty nice for us at Merlin. There is also a variety of nicepy kept pools to enjoy, though I typically don't enjoy pools personally.
Service/food were both nice as well. The staff was pleasant enough, but it did feel weird that an ecologically minded resort had the least meat/dairy alternatives of any of the several resorts/hotels we stayed at. I found ordering curries with no seafood or meat simple though, and they were mostly still good. The massaman curry was a miss, but everything else I tried was quite good for resort food!
We really loved the touch of the room's default tv channel being an info channel about the resort's wildlife and maintenance. That, plus the several info booklets allowed us to have a more guided and knowledgeable experience while sightseeing on the exceptional grounds. It was really fun running into others who were also just having a look around and waiting to see a different animal pop up.
We enjoyed our stay. Next time we'd likely come back, while also spending some time up the coast a bit.
Anonymous User
Deluxe Natural Twin Room
Stayed in May 2024
Family
27 review
5.0/5
Outstanding
Posted on May 3, 2024
Awesome hotel. A cold towel was so cool when checking in~
The hotel is like a tropical rain forest. No shuttle bus is needed. It is very convenient to walk around with a corridor.
The room is very large, the air conditioning is sufficient, and the hot water is also very large! !
The breakfast is great! I have eaten breakfast in many hotels, and this one can be ranked in the top three!
The hotel has a swimming pool, a lawn and a beach. You can walk to Eden next to the beach. The Nana restaurant next to Eden is recommended. It is very cheap and delicious.
The restaurant in the hotel itself is not expensive. You can try it~
In addition, there are many restaurants, massages and money exchanges at the left turn of the hotel entrance, and 711, which is very convenient!
The waiters are all good, with a super good attitude, smiling and polite, and helped to upgrade the room. I was so lucky!
If you must say the shortcomings, the room has a little musty smell, and the swimming pool feels a little dirty because it is not cleaned in time, especially the small swimming pool. I hope it can be improved!
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6/16
Response from Property: Dear Anonymous User, thank you very much for your positive review and perfect rating. Thank you very much for your feedback, your opinions are of great value to continuously improve the quality of our service. We are very happy to hear that you enjoyed the comfortable service during your stay. The tropical rainforest environment, the convenience of the connecting corridor, the spacious rooms and the rich breakfast you mentioned are all important parts of our efforts to create a comfortable accommodation experience for our guests. In the meantime, it's great to hear that you enjoyed the pool, lawn and beach, as well as the restaurants and amenities near the hotel. We sincerely apologize for the slight musty smell in the room and the delay in cleaning the swimming pool that you mentioned. We will enhance room ventilation and cleaning, as well as improve pool cleaning and maintenance, to ensure our guests can enjoy their stay in the most elegant and clean environment. We are very happy to provide a pleasant stay and look forward to welcoming you again in the near future. "Living in Harmony with Nature" Sincerely, The Management Team
徨唯羯
Deluxe Natural King Room
Stayed in Jun 2024
Travel with friends
1 review
4.5/5
Great
Posted on Jun 5, 2024
The hotel is very much like an ecological park, but the rooms are very clean. There are no serious mosquito problems, only a few are slightly infested. There is a great beach next to it. Unfortunately, the swimming pool is limited and the pool bar is not that hygienic. The food in the restaurant is excellent and the price is reasonable. The room is also very beautiful and clean. However, the central light control is incomplete and can only control 80% of the lamps.
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OSDM
One Bedrooms Pool Villa
Stayed in Aug 2024
Family
2 review
1.5/5
Posted on Aug 16, 2024
Booked the most expensive private pool villa. The picture shows the sea view, but when we got there, we were facing a whole wall! The pool was dirty! No toothbrush, toothpaste, slippers, or conditioner. There were no towels in the public area. The service was very poor. They just cleaned the room casually and didn't replenish anything! We stayed for three days, but only had fruit on the first day! My pajamas on the bed were thrown away! They didn't fold the clothes at all! In the restaurant, we were still looking at the menu and ordering when they took away the menu! ! It's outrageous! It's not child-friendly either. There are no child-related products! The boy who carried the luggage was the friendliest person in the whole hotel!
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Guest User
Deluxe Natural King Room
Stayed in Jan 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jan 18, 2024
The room is very big and spacious, the bathroom is also very large, the breakfast is delicious, and the experience is great ~ I have stayed here and in the Eden next door, and I feel that this hotel is more cost-effective ~ some
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Response from Property: Dear Guest User,
Thank you for your positive comments and detailed feedback.
We are glad to know that you are very satisfied with the room, facilities and services, which is the best encouragement for our team.
We are also very pleased that you are satisfied with the breakfast and think that our hotel is cost-effective.
At the same time, we have made some small suggestions to the team based on your feedback - such as providing more preferential information. We will provide better services in the future to match the price level.
Thank you again for your willingness to recommend our hotel to friends. We look forward to your visit again and continue to enjoy our excellent service.
"Living in Harmony with Nature"
Sincerely
The Management Team
Guest User
Superior Twin Room
Stayed in Jan 2024
Family
8 review
2.7/5
Posted on Jan 12, 2024
How dare you charge so much for a night that is so old? To go to the room from the front desk, you have to go around and climb up to the fourth floor (there is no elevator) and the guide signs are not good. So every time I come back from outside, I have to look for a room for a long time. The swimming pools are a bit dirty.
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Pipiludadi🏀
Superior Twin Room
Stayed in Sep 2023
Family
39 review
5.0/5
Outstanding
Posted on Oct 8, 2023
Few people, great scenery, great value for money! The hotel is clean and hygienic, and every room has a bathtub. This hotel focuses on a rainforest jungle-style immersive experience. You can see large and small lizards, various birds, sloths, and nocturnal animals every week. I slept very well because the greenery was great and the negative oxygen ions were very high. The breakfast is rich in variety and the hotel staff is very nice. The location of the hotel is also very good, with a wide variety of restaurants, bars, massage parlors, and supermarkets nearby, which is enough! I sincerely recommend it, I’m not a bastard!
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6/8
Response from Property: Dear Pipiludadi🏀, thank you very much for choosing our hotel and leaving a review! It's great to know that you enjoyed the rainforest jungle immersion experience and appreciated the layout of the environment and its rich ecological fauna. We were honored to read about your time at the hotel. Our goal is to create a comfortable, clean, and natural beauty accommodation environment for our guests, and it seems that we have successfully achieved this in your experience. We are also very pleased with what you mentioned about the rich breakfast varieties and the nice waiters. The service team is always committed to providing guests with the best quality service to ensure that every guest can enjoy a pleasant stay. We have always believed that excellent service and delicious food are the keys to leaving a good impression on our guests. In addition, we are also happy to know that you are satisfied with the restaurants, bars, massage parlors and supermarkets surrounding the hotel. The location is indeed suitable for guests to explore the surrounding lifestyle facilities, making the journey more colorful. Thank you again for your recommendation to our hotel. We look forward to your visit again. "Living in Harmony with Nature" Sincerely, The Management Team
Anonymous User
Deluxe Natural King Room
Stayed in Mar 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on May 2, 2024
In order to make it convenient for Similan to go out to the sea, I booked this hotel. The hotel environment is very good and the surroundings are very quiet. You can walk to the beach and a small bustling area. This is an unexpected surprise. In short, it is very suitable for a quiet vacation~
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Guest User
Superior King Room
Stayed in May 2023
Family
47 review
5.0/5
Outstanding
Posted on Jul 12, 2023
The hotel environment is great, it feels like living in a tropical rainforest, with all kinds of cute animals, the room is equipped with English introductions of animals and plants, suitable for children. In addition, the breakfast in the hotel is very good, with rich fruits and delicious fried noodles, which is very suitable for the appetite of Chinese people.
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Guest User
Superior Twin Room
Stayed in Apr 2023
Family
4 review
5.0/5
Outstanding
Posted on May 16, 2023
A hotel in the middle of nature. Colorful birds and monitor lizards. Incredibly good breakfast with lots of variety. Beach clean and pools never crowded.
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Guest User
Deluxe Natural King Room
Stayed in Oct 2023
Family
1 review
4.0/5
Very Good
Posted on Nov 10, 2023
The facilities are a bit outdated and there are more mosquitoes. Others are okay.
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Response from Property: Dear Guest User, thank you very much for choosing our hotel and providing your valuable feedback despite your busy schedule. We noticed your mention of the outdated facilities and mosquito issues and we are very sorry. We are always updating and improving our facilities to provide a better living environment. Regarding the mosquito problem, we have taken corresponding prevention and control measures to ensure the hygiene of the environment and the comfort of our guests. Glad to hear you were satisfied with the rest. We are always committed to providing high quality service to ensure that every guest has a pleasant stay at our hotel. Thank you again for your feedback, it is extremely important to us and we look forward to welcoming you again in the near future. Savadika "Living in Harmony with Nature" Sincerely, The Management Team
Guest User
Superior King Room
Stayed in Apr 2023
Couples
1 review
5.0/5
Outstanding
Posted on Apr 19, 2023
It feels much more cost-effective than Eden
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Response from Property: Dear Guest,Greetings from Khaolak Merlin Resort!Thank you so much for booking our eco-resort and for leaving us your 5-star rating and feedback! We are so much delighted that you find your stay with us was cost-effective and we are glad that you had good value for your money. We hope that you would come back and have another lovely adventure with nature here at Khaolak Merlin Resort. We encourage you to invite other travelers as well.Living in Harmony with Nature,Warm regards,The Management Team
louiseboyle288
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Sep 29, 2024
September holiday, Travelling as a couple, deluxe room overlooking pool and beach.room spacious and kept immaculate ,housekeeping did a great job. All staff friendly and welcoming. Spa staff amazing had four treatment s over the 2wks Puy and Kiki did a great job. We used the buffet for breakfast and the a la carte at the beach lunch and dinner, food was excellent and if not included in your plan very reasonable. Staff at both restaurants were fabulous. The grounds were well maintained and it was great to see the wildlife. The poor weather and storms kept the loris in hiding but the monitor lizards didn't mind at all . The only problem we experienced was the lack of evening entertainment. Music was played at beach bar but stopped around 8pm .Background music wouldn't go amiss at the main pool where swim up bar is. The lobby bar has an old guy singing the same songs every single night and it becomes monotonous.!! People tend to pop in for a drink and move on, we never saw this bar full, and majority around the pool all voiced same opinion. There is an area behind the pool table leading up to the beach bar where a band could play without disturbing anyone in the rooms and guests could dance to livelier music. Hairdryer had very little power so bring own or tie hair up,the humidity plays havoc with your hair. Room had bug machine, kettle, mini bar, tea,coffee, two bottles of water daily. No iron so bring your own. Shampoo, shower gel and lotion are provided and decent quality. We will return. Thankyou Merlin resort.
6/19
Response from Property: Dear Louise, Thank you for taking the time to share your detailed experience at our resort. It's wonderful to hear that you found our deluxe room spacious and immaculate, and that you enjoyed the beautiful pool and beach view. We're also thrilled that our housekeeping and spa staff exceeded your expectations, and that you had an enjoyable dining experience with us. We appreciate your feedback on the evening entertainment and understand how diverse music can enhance the holiday experience. We’ll certainly look into adding more variety to our playlist and consider livelier performances in the area you’ve highlighted. Your comment about the hairdryer has also been noted, and we’ll review it for any necessary improvements. It’s great to know that our amenities and the daily provision of tea, coffee, and water were well received. We're also glad that our well-maintained grounds and the presence of wildlife contributed to your overall experience. While we regret the few minor issues you encountered, we're pleased they didn’t significantly affect your stay. Thank you for considering a return, and we’d love to welcome you back to offer an even more delightful experience at Merlin Resort. Living in Harmony with Nature, Warm regards, The Management Team
Fatalsnail
Stayed in Oct 2024
Couples
5.0/5
Outstanding
Posted on Oct 13, 2024
Husband and I wanted to pick out somewhere for our 5th wedding anniversary/delayed honeymoon, and did a lot of research before deciding on this resort. It's the perfect place to relax and just let go of your normal life. We were all inclusive, and took advantage of the cocktail menu that was available, along with eating in both the a la carte restaurant and the buffet restaurant. Both were great, but the buffet got a it boring over two weeks! Lots of options available though, breakfasts are amazing, and the staff were outstanding. Luckily there are shops and restaurants within walking distance that do excellent food as well as finding snacks and drinks as well. The room we had was the deluxe pool access room, it was a little musty on arrival, but with the AC on that soon dissipated. There is a kettle, mosquito repellent plug in, hair dryer, TV with Netflix etc and high speed Wi-Fi. We had the mini bar stocked daily with water, soda water, coke and sprite, and the cleaning team were fantastic. We booked the romantic dinner on the beach for our anniversary, and were taken care of like VIPs! Shout out to Manny who took amazing care of us, and took tons of pictures and videos as well! The beach is beautiful and relatively quiet, there are loads of sunbeds out in the gardens, and the jungle feel of the resort is just wonderful in comparison to the concrete monstrosities near by. The staff were all top notch, and super helpful, there are tours and taxis available at the reception, or you can walk down the road and jump into a tuk tuk, it's about 10 minutes to the centre of Khao Lak. Honestly, the most relaxing and wonderful holiday I've had in a long time, an outstanding resort and amazing people. I can't wait to get back.
6/9
Response from Property: Dear Fatalsnail, Thank you for choosing our resort to celebrate your special anniversary and for taking the time to share your experience. We are delighted to hear that you enjoyed our all-inclusive offer, as well as the amenities and services we provide. We appreciate your feedback regarding the buffet becoming somewhat repetitive over a two-week stay, and we will certainly explore ways to introduce more variety. It’s also wonderful to hear that you found our breakfasts impressive and our staff outstanding. Your commendation of Manny and the team who took care of your anniversary dinner on the beach is sincerely appreciated. Our staff always strives to create memorable experiences, and we’re happy to know they succeeded in making your celebration special. It’s great to hear that you enjoyed the unique jungle feel of our resort and our convenient location. We are continuously working to improve our services, and your valuable feedback will certainly be taken into account. We’re thrilled that you had such a relaxing and wonderful holiday, and it’s a pleasure to hear that you can’t wait to return. We look forward to welcoming you back for another extraordinary stay. Thank you again for your kind words. Best regards, The Management Team
Kareena R
Stayed in Oct 2024
Couples
5.0/5
Outstanding
Posted on Oct 11, 2024
The most beautiful, quietest, cleanest, friendliest hotel. Everything about it was just perfect, the food, the drink, the room, the staff. Could not fault in anyway at all. Short walk to the nearest shops. Would highly recommend to anyone. Thank you xx
Response from Property: Dear Kareena, Thank you for your glowing review! We're thrilled that you found our hotel to be perfect and appreciated our cleanliness, quietness, friendliness, and proximity to shops. Your kind words about our food, drinks, rooms, and staff are greatly appreciated. We strive for excellence and your feedback is testament to our efforts. We look forward to welcoming you again in the near future. Living in Harmony with Nature, Warm regards, The Management Team