859melissal
September 3, 2024
I have stayed here before but actually like Brownwood Hotel more. Found what I thought to be a deal at The Waterfront Inn for a last-minute Labor Day weekend trip. Was surprised to get a room with such short notice and the price was not terrible. Wanted the pool, hot tub and onsite restaurant. Nothing on their website informed the guests that the hotel and grounds are under a full renovation. The pool and hot tub were closed and empty - hideous to look at from our waterfront room. We immediately returned to the front desk to check out and were advised that our stay would not be refunded. What! I even spoke with a skinny very weird-looking man who said that he was the only Manager on property and he was the restaurant Manager. He made a phone call and returned stating that nothing could be done. Other people were not happy at the deception or the hotel itself. Staff members seem to not care one bit about customer service or making enemies. My family visits The Villages a lot but will never stay at this hotel again, even after the renovation is complete. They have shown how they don't value their guests and I would not enjoy a future stay after this experience.