Hotels near Musée du Fort de Tancrémont, Theux

For the price I paid for my room, I expected a LOT more. I travel a lot and very often around Europe and the USA and this hotel is one of the worst value for money hotels I have had the misfortune to experience - you are charging PREMIUM prices for dark, miserable rooms where I even had to cliimb upstairs to go to bed. The bed was on a mezzanine where I had to stoop to avoid banging my head on the ceiling as I am a tall man and the polished wooden stairs made me feel very anxious that I would slip going down them especially in the middle of the night. The coffee cups were damaged (chipped) and you have the AUDACITY to offer cheap recycled toilet paper in a a dispenser that I have only seen in the cheapest BUDGET hotels!!! Not even a roll of toilet paper!! Cheap single sheets from a plastic holder!!! And you charge €184 per night for THIS?? It is ABSOLUTELY SHAMEFUL. I am not happy AT ALL with paying such a high price for an overnight stay . You should be charging HALF the room rate. Unfortunately I had no time to ask for a better room or a refund as I had an evening engagement in Verviers but I will not be staying in your hotel again. Whilst the woman on the checkout desk was apologetic and offered me contact details for your customer care team for a future stay in one of your hotels in the region, this is not going to happen as it will be at least a year before I return to Verviers/Spa and I would have preferred a partial refund instead. I most certainly will not recommend your hotel based on this experience. A refund of at least 1/3 of the price of my stay would be helpful but I suspect that is not going to happen.

We wanted a luxury break,but this hotel wasn’t that. We have stayed in much cheaper places that offered considerably more. On arrival, they told us the restaurant was fully booked, although there were very few people there. They couldn’t offer any bar snacks, or room service. We were forced to leave the hotel to find somewhere to eat. One of the main reasons for choosing this hotel was the pool offered on the website. There is an extra charge of 17€ per person per day. This was not clear on the website. We felt misled. Children are given a very limited time to use the pool. This coincided with meal time and then bedtime. Especially as we had to venture out to find somewhere to eat. The hotel was VERY tired and in desperate need of refurbishment. Chair legs were broken, the carpets were ripped, the skirting boards etc damaged. Paint was peeling everywhere. A superior room was not particularly superior. The bathroom was nice, but the mattress on the bed was sagging in many places. The room was clean, but there were plenty of areas that needed repainting. The selection of food at breakfast was good and catered for a variety of tastes. It was child friendly. However, it seemed to be understaffed and there were no mugs, or glasses. Nobody was around to ask, so guests were searching in the cupboards for something to use to get a drink. The machines were very temperamental and they were out of service a lot of the time. There were no black teabags on offer. Location was good, but otherwise a very disappointing stay.

Spent one night in the hotel. What a mistake to book here! Hotel is worn-out, seems that room has not been refreshed for decades. Does not correspond to the pictures advertised. Feels like in being in the 90ies or before. One example: there was only one electricity socket in the room that was not even working. Complained at the reception. Answer: you are not the first to mention it. Breakfast service: no staff around. When looking for them as needed food that corresponds allergies, found both ladies in the backroom having their breakfast instead of being with guests. Spa service: dirty walls (moulds) around. Again, far from what you expect from a hotel that officially holds 4 stars. The owner should look around to see what 4stars mean. This is justs a rip-off as the price was still high, certainly if you consider what you get for your money. So in a nutshell, avoid this hotel if you look for a spa and 4star experience and look for another one that actually delivers on the promises.

Voyage de 2 jours dans les Ardennes avec logement dans cet hôtel grâce à une formule Vivabox (une nuit, petit dej et accès espace welness). Chambre de type confort. Franchement, au niveau de l'infrastructure : tout est très bien. L'hôtel est contemporain de style moderne façon Ikea (dans les chambres), propre, très bien pensé d'un point de vue fonctionnel, avec ascenseurs. Tout le confort est présent dans la chambre qui est spacieuse, surtout la salle de bain. On y trouve grande TV, téléphone, coffre-fort, machine nespresso, grand lit king size confortable. Mobilier additionnel spartiate, il manque quand même un vrai fauteuil. Reproche plus insistant en revanche à propos du manque d’un mini frigo. Là c'est assez problématique surtout en été pour avoir sous la main des boissons fraiches. L'espace Welness est modeste mais l'essentiel s'y trouve : une piscine, un hamman, un sauna et un jacuzzi. C'est de bonne taille pour un hôtel de cette superficie. On était hors saison, donc pas trop de monde et c’était très plaisant. Mais en pleine saison, cela pourrait être encombré. Encore un mot au niveau du personnel : ils sont très bien aussi : disponibles, serviables et aimables. Si je m’arrête ici, c’est une très bonne note. Maintenant j'en vient à mon problème pendant ce séjour. Je rappelle que j'ai été mi-septembre en semaine, donc à une période sensée être calme. Et pourtant j'ai souffert du bruit pendant la nuit. Explications. D’abord, j’ai souffert en première partie de nuit de bruit de casseroles incessants. Vraiment : impossible de fermer l’œil. L’explication est que ma chambre était au-dessus des cuisines. Et ils ont fait la plonge ou une activité qui y ressemble jusqu’au-delà de minuit. Logiquement, au-dessus d’une cuisine on y place des bureaux ou salles de réunion. Ensuite, il faut savoir que l'hôtel accueille des groupes de travail (sociétés) dans des espaces qui leurs sont réservés. Ils y passent aussi la nuit après une soirée sans doute arrosée. Du coup, à la fin de leurs réunions et repas, à des heures tardives (entre minuit et 2h du matin) : bruit dans les couloirs (rires et fortes discussions) et douches au milieu de la nuit. Franchement, je pensais que la personne de la chambre d'à côté prenait sa douche dans ma salle de bain. Je comptais me lever tôt pour partir en randonnée et jusque-là j’ai dormi 3 ou 4 heures. Mais c’est sans compter le camion poubelle juste en face de ma chambre qui, à 6h30, a eu définitivement raison de ma nuit. Je peux concevoir que ce sont des choses qui peuvent arriver dans tous les hôtels. Mais je peux aussi reprocher un réel problème structurel au niveau de l’isolation acoustique : entendre si fort tous les bruits, ce n’est pas normal. Et puis, pourquoi me placer au-dessus des cuisines un mois de septembre ? L’hôtel ne semblait pas rempli du tout à cette période.

There is a Chinese restaurant at the door.

My wife and I thoroughly enjoyed our 5 night stay in this beautiful (newer built) well kempt 90 room hotel . . . and it’s less than a five (5) minute walk to the track !!! The hotel is immaculate and the rooms/bathrooms are very clean, not to mention very quiet in this non-smoking hotel. Everything you would desire in your room . . . from black-out blinds, refrigerator, safe, mini bar, coffee maker, desk, etc. The entire staff (including the kind and attentive manager) were very accommodating, spoke great English and all went above and beyond in ensuring you enjoyed your visit/stay with them. The hotel has high-speed Internet/Wi-Fi, a business center, pool table, a gym, laundry service . . . and as a side note, the area has fantastic cellular phone coverage/reception. A full bar, great restaurant and a nice breakfast buffet with all that you would want/desire to get your day started. If that wasn’t enough, they also have secured parking under the hotel. Reserve your room, before it’s too late!

We had booked a suite to see what the best possible experience in YUST could be. We were lucky to do so. The room had a quite luxurious feel to it, with some cosy elements like the curtains around the bed, that in combination with the turning TV could make the bed feel like a private cinema! The cleaning was oke and all necessary kitchen tools were available. Unfortunately it was too cold to use the rooftop, and the city construction works around the building make the parking a bit difficult to find. All taken into considerations, I would recommend!

Small stay 1 night in couple. With regard to the reception, it was, staff was very pleasant and explaining things quite well. Attention to your arrival, their underground parking is expensive ( € 20 ) and this is not specified in the description. The rooms are very clean and modern, but to sleep it was horrible. The matlas, for my part, was horrible, too soft, but my girlfriend, she, appreciated. The room was very comfortable and the room was very comfortable. There were 3 ”” Offer ”” drinks in the refrigerator, that was really very good. For lifts, it's quite special, there are three but one one who goes to the SPA. They are very flippant, very small, make huge noise, you don't have to be claustrophobic, especially that once we are staying temporarily blocked in because the reception button did not work. The spa is super, there is a classic sauna, a Finnish sauna, a wave sauna, a hammam, a swimming pool ( quite small unfortunately ) and a beautiful jacuzzi, if you have the chance to enter it, because it always has people in it. The breakfast was perfect, a huge choice, nothing to reiterate. In conclusion, it is a beautiful hotel, but it doesn't deserve the price to pay ( 170€ per night, and it was still with remise.. ) and that is more equivalent to a 4-star than a 5-star, based on previous experiences. For the outside, Liège, we don't have too much appreciation, first and last time. Very poor, abandoning, in work, very dirty.. We are happy to come back, it's sad to say.