Residences at the Sun Peaks Grand

Excellent location, Hotel is conveniently located to take in all activities. Great Team Golf was Fantastic!!! Challenging course and well cared for mountain side.

We discovered this resort completely by a chance, and what a great surprise this was! We really regretted that we could not stay longer at Sun Peaks and really loved the village. Considering the price we paid was several times smaller than what we paid in the Rockies for much worse accommodation, we would love to visit again one day.

Between stove and counter was absolutely filthy with old food, dishes and wine glasses not cleaned , spatula had stuck in food

Two bedroom residence a great option for family - a bit pricey but what you might expect for a resort. Very clean and comfortable but could use better pillows.

A disappointing stay compared to 2023. We were a group of 4 staying in a 2 bedroom apartment for 3 weeks.The room was located on the 2nd floor but unfortunately was above the garage which was noisy in the early hours of the morning as staff moved trolleys around. The coffee machine did not work, the tap over the sink in the kitchen leaked water all over the bench top when turned on and the light over the stove also did not work. The toilet in the ensuite was filthy with faeces still in the toilet bowl. The front desk sent a staff member up to clean it with limited success as the bowl was also stained with caked on residue. (I have a photo but will choose not to share it on this site as it may offend).We were told that someone would contact us within 24 hrs. This did not happen. We were only contacted when we contacted the front desk. The Grand hotel and Residence is classed as 4 star accommodation and promotes itself s the best accommodation in Sunpeaks. It is obvious that a pre arrival check was not carried out on this room - not what is expected from a 4 star accommodation. Some of the house keeping staff would appear to need more training or guidance as they did not seem to know what was required of them. Also there were no sport’s channels on the TV. A message on the TV said that they had been deactivated. When questioned the front office staff said that the system had been upgraded and they had lost the sport channels and management was working with the provider to try to rectify the issue. We asked how long this had been a problem and were told 2-3 months. Surely management could fix a problem in 2-3 months. We were told that the 2 restaurants in the building had coverage so it appeared that there was no problem with delivery of the service to the building. Again this was not what we would expect from 4 star accommodation charging over $800 (AUD) night.

Having a fully stocked kitchen, complete with large pot, baking sheets, and paper towels. Could not access our NHL hockey unfortunately. Pool was cold but 3 hot tubs great! Ski valet service was so convenient, as was access to village and ski lifts!

Great location, easily accessed and good facilities. We loved the ease of ski in ski out from the village which is a very short walking distance from the residences. There are great food and beverage outlets and the village itself is very quaint. All rooms should be checked for old mattresses and these must be replaced as a matter of priority as uncomfortable sleeping in a sinking uncomfortable bed hinders the overall experience.

Really good location in resort, nice atmosphere for Christmas. Great pool and hot tub area. Good kitchen facilities in the residences. Good food in Mantles restaurant. Ski valet and repair shop on ground floor very convenient.

Forced vacation due to evacuation. But we were put in a beautiful place with very lovely people. Was so grateful that they don’t have restrictions on animals. And I really liked that we had a balcony to enjoy!