River Inn

Apparently a family room is set up backpacker style singles - as standard!!??.. the king bed is bs ;try zipped up singles - they claim they can't get large equipment down there!?? Wt!! Looked like someone partied on the ceiling, broken items cracked tiles, mould, dirty walls, 1980s vanity chipped and cracked sink leaking into cupboard. They have no heating to Bistro so wear your gear to dinner or you'll freeze!! Not even a fireplace, one el.heater was broken and the doors open all day from gin bar - food was pathetic, the baked potatoe was tiny with a sprinkle of cheese, other food crap.. there's a few SKI IN OUT places to go this is definitely the worst - needs a major reno before asking these prices and the manager is rude and unhospitable - why can't u get decent staff instead if manager there for donkeys years & hate their job and guests. Wouldn't even get 1 star on ratings with such poor atmosphere and disgusting rooms! Japanese slave staff paid pittance for their work so expect to clear your own plates no service here at all, felt like guests are an inconvenience. Could be so much better but not in this condition with no hospitality

The location is great, right next to the Gunbarrel Chairlift, ticket office and ski hire. I first stayed here for a weekend in 1997, not long after the River Inn opened. I'll be kind and just say it hasn't improved with age. Aside from the building's shortcomings, the rooms are dull, dated and very small. The bathroom, however, was functional and there was plenty of hot water. The place is well overdue for a renovation, or preferably a demolition and rebuild, to a standard that is appropriate for its intended use as a hotel. The building itself is a flimsy construction of timber and plasterboard which creaks and groans with every footstep in the residential corridors. It is also an acoustic sound box - amplifying every voice, step, bump or any other noise. The aforementioned flimsy construction's coup de grace, is the sound transparency of the walls, ceiling and floor. Wafer or paper thin is the kindest description. I could clearly hear the bloke next door, talking on his phone, in a normal voice, as if he was sitting on the edge of my bed. There also appeared to be large gaps under each room's door. This not only channels noise from outside, into your room, but probably also contravenes fire regulations. The net result of this is that you won't get a decent rest. If you value your sleep, this building is best avoided. We also had the misfortune to have to share the place with a dozen or so members of the UTS ski club, who thought it was a great idea to scream and yell about the corridors for most of the night and party on. Exactly what you don't need, given the other shortcomings of the place. I can't fault the staff, who did their best to welcome the guests and provide bar and food service. The food was just OK, with plenty of what you expect at breakfast, but the cleanliness of the plates and cutlery wasn't. The cutlery was greasy. Other strange issues with the River Inn, include the mezzanine loft in the middle of the dining room being used as a staff dormitory. Weird and dodgy. Overall, you pay a very large amount for the location, but the rest of the experience doesn't measure up. I'm sure there are much better places close by.

The River Inn resort deserves a one star rating but the location is so good I bumped it up to a two. For context I went with my partner and a friend of ours and booked a double bed and bunk bed, based on pics I thought that would be ok. We got there at ~230pm on a Sunday and it was complete chaos and there were bags, boots and bodies strewn everywhere. When they eventually (4pm check in!!!) showed Us the room I was shocked at how small it was to share with with a bed and trundles all that was available. I could go on and on and on, but lowlights, were filthy cutlery, plates, tables and pretty crappy food for breakfast be plus the bar staff couldn’t even be bothered to clear out glasses from the night before!!. Teens and uni students partying all night, an extreme lack of cleanliness in the rooms, rubbish left in the hallways for the whole day, plus living on top of each other. I WILL NEVER STAY HERE AGAIN

Great location thats it. So much potential. Very sad looking place. This is hostel type accommodation. Room is very old and not very clean. I would not recommend it. I’m surprised that this is still allowed to sell rooms like this. Some hostels are much much better. It’s also definitely overpriced.

These scammers stiffed me out of over $1000 when I booked accommodation for the 2023 snow season early September. Thredbo resort closed the snow season early due to warm weather so we weren't able to go down. When I called River Inn (part of Oz Snow) they were very rude and obstructive. Pointedly refused to offer rebooking of dates or refund. They advised that we could still take the ski tube to Perisher (which had about 2 lifts open!). We had booked River Inn specifically for ski-in-ski-out. I have had a similar experience when I booked an OzSnow trip which was cancelled due to covid, and they wouldn't extend the credit by a few months so I lost about $600 then. Bottom line - be very very careful about booking with Oz Snow and River Inn. They are money grabbers and don't care about customer service. Book at your own risk.

Five night stay, two people. King size bed was very comfortable. River Inn is well located and convenient to Friday Flat, the Leisure Centre and mid way between the bus stops for Route 3 and a short walk to the bus tops for the other bus routes that service the village. Ski in and ski out facility to Friday Flat. Be prepared to haul every item of luggage from the lobby to your room, there is a dedicated lift for disabled guests. But stairs and corridors are the main access around the property. Breakfast was included in the tariff. The hot breakfast was cold, the Bain Marie unable to compete with the ambient temperature. The 9 am finish time is strictly adhered to so plan carefully or be prepared to beg for milk and tea bag if you missed the deadline. The room, according to the signage, is serviced daily. Not quite true. A special request had to be made to get the bins emptied as they were full by day 3. Clean towels were available on request. Local knowledge suggested that this property had good sized rooms at a reasonable price. Not having stayed at any other property in Thredbo I am unable to comment on that.

I booked this trip through OZsnow and I'll start with the positives. Location to Friday flat, Thredbo's rentals and ticket office. The king room was reasonable for two people with a basic hotel fitout. Rooms were clean and comfortable. Access to the ski storage was very convenient just coming off the slopes. No car parking onsite but the Thredbo overnight car parks are conveniently close. The bar had live music each afternoon following a day on the ski slopes. The staff were friendly enough but uninterested. The negatives. The floors and walls provide zero insulation from noise in the hallways and adjoining rooms. This place is noisy! The hotel was also functioning as a school camp so there were teen school kids in rooms all around mine. I needed ear plugs and noise cancelling headphones to get some sleep and spent as much time out of the hotel as possible. The breakfast was basic and barely edible. Due to the school camp there was also a huge line up, lack of plates and cutlery, and waiting for food to be replenished. I didn't bother looking at dinner and walked into the village for any other meals. The lounge room and eating area are unpleasant and old plus not very relaxing with the constant noise. The ski locker and drying room was abysmal and I would have preferred to keep my gear in my room if it was allowed. Overall i'm very disappointed with the hotel and considering I walked into the village for food I would get a place somewhere else.

We stayed here as a family of 4 (2 kids under 9) in a family room with a double bed and bunks. The room was clean but pretty small for us and our bags. Biggest disappointments were, although the info indicated the room would be serviced daily, it was not for the entire 5 days of our stay. We had to empty our own bins in the laundry room and ask for extra bath mats as they got soaked every time the shower was used as the water went everywhere! It was also noted that all rooms were supposed to have WiFi but there was none detected in our room. We had to take our used tea cups and leave them in the unmanned reception and then take clean cups and plates from the breakfast area. The breakfast was included with our booking. It was ok and convenient. Positives were the location and parking was easy and it was pretty quiet as we were right at the end of the snow season. Also, we had a kids stay free deal which was welcome. We walked to some great restaurants in Thredbo Village for dinners (shout out to the T Bar and the Candlelight Lodge) and did some hikes with the kids. Recommend the chairlift to Eagles Nest and the walk to Kosciuszko Lookout. Would look to stay elsewhere next time, especially in the busy season, as I think the walls were pretty thin.

This place has an amazing location but unfortunately is rundown and unloved. The breakfast was terrible, the plates were freezing cold and breakfast options very limited. The dining area was dark and cold. The lounge room downstairs smelt bad. On a positive note the bed was comfortable and we didn't suffer any noise issues from other guests. The front desk staff were friendly on arrival.