Intercontinental Tianjin Yujiapu Hotel & Residences

Intercontinental Tianjin Yujiapu Hotel & Residences Reviews

Intercontinental Tianjin Yujiapu Hotel & Residences

No. 3360 Xinhua Road, Tianjin, ChinaView Hotel Details
Intercontinental Tianjin Yujiapu Hotel & Residences
Intercontinental Tianjin Yujiapu Hotel & ResidencesIntercontinental Tianjin Yujiapu Hotel & ResidencesIntercontinental Tianjin Yujiapu Hotel & Residences
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Intercontinental Tianjin Yujiapu Hotel & Residences Guest Reviews

4.8/5
Excellent
2143 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All Reviews(2143)
Positive reviews(2098)
Reviews with photos/video(688)
Delicious breakfast(249)
Perfect for kids(238)
Great swimming pool(117)
Loved the night views(65)
Delicious buffet(61)
Clean pool(25)
Negative reviews(45)
KA MAN GLORIA
Deluxe Room (2 Beds)
Stayed in Mar 2024
Family
3 review
4.5/5
Great
Posted on Mar 29, 2024
The room is spacious and clean. The staff are helpful especially the housekeeper, she gave me extra bottled water because I have a child with me.
Response from Property: Dear Valued Guest,Thank you for taking the time to provide your feedback regarding your stay at InterContinental Tianjin Yujiapu Hotel & Residences.It’s our great honor to create memorable experiences for our guest. Your positive comment is our great treasure and motivation. We would greatly value the opportunity to welcome you back and we do believe you will discover something wonderfully new in your next stay with us. Again, thank you for choosing InterContinental, and if I can be of assistance to you, please contact me.Thank you and have a nice day!Sincerely,Hotel General ManagerBertie Xie
Travelbeing
Deluxe Room (2 Beds)
Stayed in Jul 2023
Couples
29 review
4.7/5
Amazing
Posted on Jul 14, 2023
Great hotel with an amazing rooftop bar area. Pool is on the smaller side. The yoga room is fantastic with a breathtaking view. Would recommend 100 percent. Clean and quality rooms.
Guest User
Deluxe Room (2 Beds)
Stayed in May 2023
Business travelers
25 review
5.0/5
Outstanding
Posted on Jul 1, 2023
Great hotel, modern, clean, and excellent breakfast. Would recommend
gezi
Deluxe Room (2 Beds)
Stayed in Dec 2023
Business travelers
1 review
4.5/5
Great
Posted on Dec 3, 2023
No international foods
Response from Property: Dear Valued Guest,Thank you for taking the time to provide your feedback regarding your stay at InterContinental Tianjin Yujiapu Hotel & Residences.It’s our great honor to create memorable experiences for our guest. Your positive comment is our great treasure and motivation. Thank you for bringing the food issue to our attention. We will share your feedback with our team and make the necessary changes.We would greatly value the opportunity to welcome you back and we do believe you will discover something wonderfully new in your next stay with us. Sincerely,Hotel General ManagerBertie Xie
Guest User
Deluxe Room (2 Beds)
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 7, 2024
When booking, I noted that I wanted a quiet high-rise room. The hotel arranged it perfectly. The environment and hygiene are very good. I like the hotel's shower very much. It is super comfortable and has a great location. The large terrace on the 12th floor is very picturesque. There is a yoga room and a gym. The breakfast is also very rich.
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Guest User
Deluxe Room (2 Beds)
Stayed in Jul 2024
Family
23 review
5.0/5
Outstanding
Posted on Jul 6, 2024
The hotel environment is great and the service is great. The kids love it and the swimming pool is clean. Because we went there on a weekday, there were few people for breakfast. We had a dim sum buffet at Caifeng Chinese Restaurant at noon and it was delicious.
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Suessigkeit
Executive Room (2 beds)
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 6, 2024
The hotel has good hardware facilities. The twin-bed executive room is large and can accommodate a family of four. The service staff in the executive lounge is very friendly and the service is very good. On the first day, Tina took two children to wash their hands. Ashley's cocktails were also very professional and delicious. The food and beverage in the executive lounge is also good. The overall service of the hotel staff is good, at the level of Intercontinental. The only shortcoming is the hotel's swimming pool. I have never seen so many people in a five-star hotel swimming pool. A swimming school has been opened. Tickets are sold to the public. The gym and swimming pool are not open to guests only.
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HkPyY_shi
Deluxe Classical Room
Stayed in Jun 2024
Family
6 review
5.0/5
Outstanding
Posted on Jul 1, 2024
We had a two-day, one-night family trip and chose the InterContinental Hotel, which is a ten-minute walk from Binhai Station. The service was warm and hospitable. In addition to being responsive to every request, they also took the guests into consideration and let our family experience the warmth of the suite! We had a seafood barbecue buffet at night, with a wide variety of varieties, a wide environment and a wide view. We were very satisfied with the meal~~ The breakfast buffet combines Chinese and Western food, which can adapt to any stomach~ I will choose the InterContinental Hotel next time I come to Tianjin🏨🌹
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6/9
Response from Property: Dear guest, it is a great honor that you have recently chosen to stay at InterContinental Tianjin Yujiapu Hotel & Residences. It is a pleasure to accompany you and your baby in the summer. As you said, the hotel enjoys a unique geographical location and beautiful scenery along the Haihe River, and is adjacent to the Binhai High-speed Railway Station, which is very suitable for leisure travel. I am very happy to know that the latest weekend "Seafood Flame" theme buffet dinner launched by Shishe Restaurant has been recognized by you. The all-you-can-eat crayfish and barbecue are the best interpretation of summer~ The warm summer has gradually deepened. I believe we will encounter more beautiful things on the road, and look forward to meeting you again! I wish you and your family a happy life!
Mulinsen2019
Deluxe Room (2 Beds)
Stayed in Jun 2024
Family
8 review
0.5/5
Posted on Jul 1, 2024
The management level is completely not up to the standard of a five-star hotel. It feels like a three-star hotel. First, the security guard at the door can only stop the car and let it park in the garage. No one takes care of the luggage. It is very inconvenient to drive with children. You need to go to the front desk to scan the code every day to register for the basement. Second. This terrible city view room has a construction site outside. You sell it so expensively with such a view. Third, the breakfast is messy. The staff who clean up the tableware throws the tableware as if they have a grudge. It’s so noisy. Sandwiches are always available. Laman and other things are very salty. Are they afraid of eating too much? Fourth, the child had a fever and asked the customer service. They said there was no mercury thermometer. They gave an electronic one but it was broken. I found the duty manager and there was a mercury thermometer instead. Fifth, there is no safety officer in the swimming pool. The swimming coach is still practicing in the water. It’s normal to want to make money, but the experience of staying guests is particularly bad and unsafe. Sixth. Don’t rely on giving small gifts to get good reviews. Improve the management level steadily and see how other five-star hotels serve. Write so much. I strongly don’t recommend it.
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Response from Property: Dear guest, thank you for choosing InterContinental Tianjin Yujiapu Hotel & Apartments and sharing your stay experience with us. We are sorry that we failed to provide you with a satisfactory stay. The hotel attaches great importance to all your feedback. Please believe that we always put the health, safety and comfort of our guests first. We have shared your feedback with the hotel management team and relevant departments as soon as possible, and will continue to improve the service details in order to bring comfort to every guest every time. We express our sincere apologies to you again and hope to have the opportunity to serve you again. I believe you will see different changes. Sincerely thank you for your visit and wish you a happy life.
Guest User
Deluxe River-view Queen Room
Stayed in Jun 2024
Family
7 review
5.0/5
Outstanding
Posted on Jun 23, 2024
I used to be a business trip hotel, but I revisited it as a family trip destination three years later. The mood was completely different. The scenery around the hotel is very good. You can see a large number of swallows hovering on the bridge, and occasionally there are a few seagulls that have fallen behind. The front desk thoughtfully upgraded the room type. It was really pleasant to soak in the double bathtub and watch the night view. The breakfast was as good as always, and I loved the soft-boiled eggs the most.
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Response from Property: Dear customer, thank you for your trust and support for InterContinental Tianjin Yujiapu Hotel & Apartments. Your favor will be our precious wealth and driving force for continuous progress. As you said, the hotel enjoys a unique geographical location and beautiful scenery along the Haihe River, with pleasant breezes and rippling water, which is very suitable for leisure and relaxation. The warm summer has gradually deepened, and I believe we will encounter more beautiful things on the road. I look forward to meeting you again! I wish you a happy life!
Guest User
Deluxe Double Room
Stayed in Jun 2024
Business travelers
2 review
0.5/5
Posted on Jun 13, 2024
The service level of the front desk is not even comparable to that of an economy hotel. There was only one person at the front desk, and he didn't even respond when I went to register. He kept sending WeChat messages on his mobile phone, and ignored the guests on site and put them aside. The front desk answered the phone by herself. The elevator was very dirty and slippery, and I almost fell. The noise was very loud and very noisy, which greatly affected my mood. I asked for a pair of chopsticks, but it took more than half an hour to deliver them. It was just a pair of chopsticks. This is the real situation of InterContinental in Binhai New Area.
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Response from Property: Dear guest, thank you for choosing InterContinental Tianjin Yujiapu Hotel & Apartments and sharing your stay experience with us. We are very sorry to learn that we failed to bring you a satisfactory stay experience. Thank you very much for giving us feedback on your experience. Your feedback helps us to continuously improve, which is very important to us. We have shared your feedback with the hotel management team and relevant departments as soon as possible, and will continue to improve the service details in order to bring comfort to every guest every time. We express our sincere apologies to you again and hope to have the opportunity to serve you again. I believe you will see a different change. Thank you sincerely for your visit and wish you a happy life.
Guest User
Deluxe Room (2 Beds)
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jun 10, 2024
I took my kids to Dongjiang to dig clams and stayed at this hotel. The location is OK, and it takes 10 minutes to drive to Haichang Ocean World. The service is good, the room is big, the swimming pool is good, there is underground parking, and the breakfast and dinner buffet needs to be improved in terms of food and service.
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Guest User
Deluxe Room (2 Beds)
Stayed in Jun 2024
Family
28 review
5.0/5
Outstanding
Posted on Jun 10, 2024
During the Dragon Boat Festival, I stayed at the InterContinental Hotel with my family. The front desk upgraded us to a sea view room. The room was very good, the breakfast was very rich, and the swimming pool was on the 12th floor. The children didn't want to get out of the pool. We also tasted the hotel's buffet dinner in the evening, which was very good. I will stay at this hotel again when I come to Tianjin Binhai next time. It was a really enjoyable trip.
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Anonymous User
Deluxe Double Room
Stayed in Jun 2024
Booked for others
1 review
5.0/5
Outstanding
Posted on Jun 4, 2024
The guest rooms are well-equipped. The hotel service is warm. The environment is elegant. Welcoming friends from other places. Friends are very satisfied and like the Haihe River outside the window. I will come to Tianjin next time. I will choose InterContinental when I arrive in Binhai.
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DanielLiao8204
Deluxe River-view Queen Room
Stayed in Jun 2024
Couples
7 review
5.0/5
Outstanding
Posted on Jun 2, 2024
It is a 10-minute walk from Binhai Station. It is right by the Haihe River. You can enjoy the sparkling river in the morning and the brightly lit night view at night. The room is well-equipped and clean. I like the 9-kind pillow menu, which is not available in many other places. The bed is very comfortable. The bar downstairs is quiet and comfortable. There are Haagen-Dazs for 39 yuan for two balls. The breakfast is very rich. I like the cheese platter and beef ramen.
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