Guest User
December 9, 2024
The hotel room was unclean, and the bathroom was unhygienic. I requested either a cleaning or a room change, but my request was denied, with staff insisting the room had already been cleaned and that the next cleaning would only be done the following day as per routine. The reception staff were rude and unresponsive. Despite having booked and paid for two nights, when I requested to cancel the second night, I was told to contact the online booking team. Unfortunately, none of the provided phone numbers were answered, and I received an email response stating that no refund could be given, citing a 24-hour notice policy, even though I had given such notice. I strongly advise against booking this hotel.