Simon
February 21, 2024
The hotel is beautifully situated, far away from any civilisation. Nevertheless, the hotel does not ensure that the restaurant has sufficient capacity for the hotel guests. When we arrived, we were told that it was unfortunately not possible to eat in the hotel because they also had external guests for dinner and they could not accept any further reservations due to absences due to illness.
The hotel's problem is thus simply passed on to the (well) paying hotel guest. In addition, even when asked, no one was willing to take care of a reservation in a nearby restaurant. An immediate complaint to the management was also not possible because apparently no one from the management was present.
Instead of starting the spontaneous relaxation weekend in a relaxed manner, we first had to call the restaurants in Titisee until we finally found a table for dinner. Nota bene, this alternative involved a 15-minute walk there and back.
In addition, the description "limited lake view" or "view of the lake (partial view)" is very bold. The lake can only be seen to a limited extent if you go out onto the balcony; without going onto the balcony it is simply impossible to see the lake.
Conclusion: euphemistic room description and poor service, definitely not worth the price and the 4 stars.
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