Hotel Rakuragu

Hotel Rakuragu Reviews

Hotel Rakuragu

1 Chome-7-9 NihonbashiHoncho, Chuo Ward, Tokyo, 103-0023, JapanView Hotel Details
Hotel Rakuragu
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Hotel Rakuragu Guest Reviews

4.3/5
Very Good
51 review
Verified reviews
Location4.3
Amenities4.0
Service4.4
Cleanliness4.7
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All reviews(51)
Positive reviews(49)
Reviews with photos/video(22)
Awesome rooms(20)
Friendly owner(14)
Well designed(12)
Quiet & comfortable(12)
Perfect for business trips(11)
Easy to get around(9)
Close to metro(8)
Convenient for shopping(8)
Negative reviews(2)
Guest User
Standard Double Room Non Smoking
Stayed in Jan 2025
Couples
1 review
5.0/5
Outstanding
Posted on Jan 21, 2025
The room was very large for Tokyo standards. You can leave your luggage at the reception area before and after checking in. Reception staff speaks English. Hotel is 100% less than 8 minute walk to Mitsukoshimae 三越前 station. We pushed our luggages and ski bags to Nihombashi 日本橋 station to catch the tube to Narita Airport and it was a 10-12 minute walk. Amenities provided: toothbrush etc, slippers, bath robe The only suggestion I could give is add room light switches near the door instead of just next to the bed. Overall, very good value for money and great location. We enjoyed our stay, thanks!
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suusee
Standard Double Room Non Smoking
Stayed in Nov 2024
Couples
3 review
3.7/5
Posted on Nov 30, 2024
Hotel Rakuragu in Tokyo boasts a prime location and stunning design, offering a perfect blend of convenience and elegance for an unforgettable stay.
Response from Property: Thank you very much for choosing Hotel Rakuragu! We are honored to receive your positive feedback, which will give us great encouragement and motivation to continue to improve. Your feedback and sharing of your experience is a great reference for other guests, and we are glad to have created a wonderful memory of your trip to Tokyo, and look forward to welcoming you next time!
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Estelle Teo
Standard Balcony Room Non Smoking
Stayed in May 2024
Couples
5 review
4.5/5
Great
Posted on May 30, 2024
Location was great, easy to travel to popular areas like Ginza, Akiharaba, Shibuya etc! Staff was very friendly, almost all spoke English and they made sure we were comfortable at every turn. Housekeeping was spick and span, rearranged as if we were staying there for a first night but may have threw our mini travel essentials sachets mistakenly. Keep your essentials organised and you should be fine!
Response from Property: Thank you for sharing your recent experience at Hotel Rakuragu. We genuinely appreciate your feedback as it helps us to identify areas for improvement and enhance the overall guest experience. We sincerely apologize for any inconvenience you may have encountered due to our mistake. Please rest assured that your concerns have been brought to the attention of our management team for immediate action to make sure not happen again. Welcome you back for a more satisfactory stay in the future. :)
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Takakohazenut
Standard Balcony Room Non Smoking
Stayed in Mar 2024
Solo travelers
11 review
3.0/5
Posted on Mar 27, 2024
First, this is a new hotel ard one month in operation when I stayed there. I like the multi-national service team there, they are helpful and friendly. They also helped me call a restaurant to make reservations and received a package for me before I arrived in Tokyo. But as a new hotel, there are teething problems. First night, I wanted to check in around 11pm or so, but had to wait at the lounge for some time till around midnight while they said they were fixing the fridge in my room. Then, for the first two nights, I realised my aircon wasn’t working properly. I asked them to try fixing it on the second day but nothing happened. Finally, I requested on the third night to have my room changed which, thankfully, they did. On the second night, I also realised the over-enthusiastic cleaner threw away my sachets of skincare, which I carefully placed all of them in a cup for continued use. Guess the cleaner is not familiar with how hotels are usually sold cleaned and to only throw items which are placed in the rubbish bin. Then please note there is no TV across their rooms at all. And the emergency exit is in the shower cubicle. Indeed, as a solo traveller I am rather afraid someone might burst into my shower when I am bathing through the emergency door… It is nice that there are balconies but there is no view… The hotel is also far away from Tokyo station. Contrary to their advice, the cab fare is not just the flagging rate of around 500 yen or so. The eventual fare was 1,100 yen. So be aware of this as you decide to cab there from Tokyo station. It is like a 7-min walk from Mitsukoshimae station if I recall the name correctly, so it’s still alright.
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Response from Property: Thank you for choosing us and making some suggestions. We are happy to provide you with restaurant reservations, courier delivery and other services.Meanwhile, as the management team of the hotel, we deeply apologize for any inconvenience caused to you. Regarding some of the problems to avoid misunderstandings, I would like to provide the following answers to the question you have raised.1, We apologize about the refrigerator issue and thank you for your patience. 2, Regarding the Airconditioner, we are sorry it affected your experience.However, as a matter of fact, after we have been told the AC seems not work effectively we have changed your room, while our front desk staff also checked the AC for the whole night that it shows operated normally. If you have any questions about how to use it, it is alright to contact the front desk staff at the first time. And also our staff are pleased to provide the manual to how to set it. Thank you for your suggest that we will also consider placing simple English and Japanese versions of air conditioning instructions in guest rooms in the future.3, We apologize for the misunderstanding of the use of the cup. For the sake of the health of subsequent guests, we also suggest that guests please not to use cups for non-drinkable liquids such as cosmetics. That’s why the cleaning staff also cleaned the unknown liquid in the cups neither than just leave the liquid in the cup when clean the room, which to avoid any healthy matters. I hope this won’t happen if our staff have been told that liquid in the cup needs to be keep during the clean up. If you have any special cleaning request, please feel free to ask the front desk, and we will take it more carefully.4, Unfortunately, in order to provide our guests with a quiet environment, our hotel does not offer TVs. You can confirm this in the hotel facilities description when you booked it. 5, According to the laws and regulations of Tokyo, it is mandatory to have 2 safety exits per room to ensure the safety of guests in case of an emergency, which is a basic safety precaution in a city with a high incidence of earthquakes. Therefore, we emphasize that the exits are only to be used in case of emergency, and the exits are designed so that they cannot be opened from the outside, so that guests do not have to worry about privacy and safety at all.And it can be noted that there is also a protective cover on the internal door lock of the escape switch, which means that in exceptional circumstances and accidents, the escape passage inside the bathroom will not be opened by anyone. The escape passage outside the bathroom also does not have direct staircase facilities, and can only be opened by firefighters to allow people to enter. 6, Regarding transportation, the nearest stations to our hotel are [Nihonbashi Station] and [Mitsukoshi-Mae Station]. Of course, if you take a cab, the cost will vary depending on the route and the time of your ride (Tokyo cabs charge extra at night).You can confirm the transportation information in the hotel's facility description or ask us individually.Finally, we would like to apologize once again for any inconvenience caused during this accommodation. We highly value your valuable feedback and appreciate your serious evaluation. Meanwhile, we hope you still have a pleasant trip to Tokyo.
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Andrea
Premier Balcony Suite Non Smoking
Stayed in Sep 2024
Couples
1 review
4.2/5
Very Good
Posted on Sep 22, 2024
great top floor room, lots of space and privacy, nice little balcony. the room is equipped with everything we needed. some of the front desk staff was a bit rude/lacking, but our stay was overall a great experience
Response from Property: Thank you sincerely for your uplifting feedback regarding your recent stay at Hotel Rakuragu. We're thrilled that you enjoyed your time with us, as we want to improve our best to make our guests' stay more satisfactory that we take seriously concern with your mentioned front desk staff thing, may we value your minutes to illustrate the details about it by ins message if it's possible.Once again, thank you very much for having taken your time to provide us the feedback.
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XIAOZANG SEAN
Standard Double Room Non Smoking
Stayed in Jun 2024
Couples
9 review
3.7/5
Posted on Jul 2, 2024
Mix feeling about this place. It depends on whether you want nightlife or a quiet hotel in a high-end district. It is close to the high-end shopping district and multiple metro railway stations. Nighttime, the area is dead. There is no room service during nighttime, and the front desk is empty. No water bottle offerings, need to buy from vending machines. Small towers and fridge. Some might like it, really really quiet area at night.
Response from Property: Thank you for your stay at Hotel Rakuragu! We genuinely appreciate your feedback as it helps us to identify areas for improvement and enhance the overall guest experience. As we have the 24 hours front desk but at midnight there's only one staff that we sincerely apologize for any inconvenience you may have encountered. We are still continue upgrading our services and rectify any shortcomings and strive for excellence in the future, and welcome you back for a more satisfactory stay again.
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Guest User
Standard Double Room Non Smoking
Stayed in Jun 2024
Couples
1 review
2.0/5
Posted on Jun 10, 2024
Asked for additional 2000yen just because we check out at 11:40am with no reminder or mentioned when we check in. Not a good location and the room is very small, not worth it nor recommended.
Response from Property: Thank you for your stay at Hotel Rakuragu, your feedback provides us with an invaluable opportunity to rectify any shortcomings and strive to provide better service to each and every guest in the future. As we have checked the records during your check-in and confirmed that the hotel's check-out time has been communicated to you on several occasions when checkin and on check out date, and we hope you will understand that delays will result in additional time for the cleaning staff, as well as disruption to the next guest's check-in time, for which we will need to charge a fee. We are honoured that the hotel has delayed timely check-out to provide you with a comfortable rest, but we also want to ensure that every guest enjoys the same service on time. We are sorry that we do not have a free check-out time extension policy at the moment, but if you have a better suggestion, we will listen to it. Also we regret to learn that we did not take the chance to introduce our convenient surroundings and nearest transportation routes. Your feedback serves as a valuable opportunity for us to rectify any shortcomings and strive for excellence in the future.
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wendy wws
Standard Double Room Non Smoking
Stayed in Mar 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 24, 2024
Stayed here for 3 nights and it was a really nice experience. The front desk staff were all very friendly and helpful. There is no TV in the room but all we need is a clean place to take a good rest so it's all fine. The location is good too it only takes around 5 minutes walk to the nearest station. Will return next time travelling to Japan!
Response from Property: Appreciate your stay with us in Tokyo! Thank you for providing accurate information to other guests and your positively acknowledging of our front desk staff. We aim to provide a quiet and comfortable environment that can help relax our guests after whole day's traveling. We will further enhance our facilities and services and look forward to welcoming you again :)
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estrelita desiree
Standard Twin Room Non Smoking
Stayed in Mar 2024
Couples
50 review
4.0/5
Very Good
Posted on Mar 3, 2024
everything is good but only no tv
Response from Property: Thank you very much for choosing Hotel Rakuragu!Thank you for your review. In order to create a quiet environment and allow guests to immerse themselves in a comfortable atmosphere, we do not choose to place a TV in the guest room.We strive to provide a comfortable environment and atmosphere for every guest who comes to Rakuragu, creating beautiful memories for your trip to Tokyo.Looking forward to meeting you again!
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Guest User
Standard Balcony Room Non Smoking
Stayed in Jan 2025
Travel with friends
15 review
5.0/5
Outstanding
Posted on Jan 14, 2025
The room is very good at this price. The location is about 10 minutes walk to the subway station, which is not very close, but there are not many people around here, not as crowded as Shibuya.
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Guest User
Standard Double Room Non Smoking
Stayed in Dec 2024
Couples
3 review
4.0/5
Very Good
Posted on Dec 26, 2024
It's about 10 minutes away from the subway. It's a quiet residential area, with few shops nearby. The nearest Xiaoqi is about a 5-minute walk away. The room is clean but a little small.
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Guest User
Standard Double Room Non Smoking
Stayed in Nov 2024
Couples
3 review
5.0/5
Outstanding
Posted on Nov 18, 2024
This is my second time staying here. This time I stayed in a king-size room, which can accommodate a 32-inch luggage. I contacted the hotel on IG in advance to prepare a birthday surprise. I am very satisfied.
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Response from Property: Thank you very much for choosing Hotel Rakuragu again! We are honored to receive your support and affirmation. Your genuine feedback and sharing provide a lot of reference for other guests. We are very happy to create a wonderful memory for your trip to Tokyo. We will continue to improve our services and look forward to meeting you next time!
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Guest User
Standard Double Room Non Smoking
Stayed in Nov 2024
Couples
1 review
4.2/5
Very Good
Posted on Jan 16, 2025
The gap between design and expectations As a high-profile designer project, Rakuragu has attracted many people who love design, art and trends. However, based on our actual experience, this place seems to be more suitable for Internet celebrities who like to take photos and check in, or travelers who pursue visual effects. Because we have a deep love and resonance with the designer’s other works, we specifically listed Rakuragu as our first choice for accommodation when planning our Tokyo itinerary, and even planned to spend as much time staying here as possible. Due to limited room availability, we were unable to book a single room type for a consecutive week, so we had the opportunity to experience multiple rooms on different floors during this period. Although this arrangement adds interest to exploration, it also allows us to observe and compare the overall design more. Before moving in, we had high expectations for Rakuragu, especially after visiting other projects of the designer, and we had high expectations for this experience. However, after actually moving in, some details failed to meet expectations, which inevitably makes people feel a little regretful. Whether it is room functionality, service details, or the degree of implementation of the design concept, there seems to be room for improvement. As for the comfort and experience of living, it can be said that it varies from person to person. If you value the photo-taking atmosphere and visual impact, this may be a good place for you; but if you want a more comprehensive stay, you may need to adjust your expectations. In summary, Rakuragu's design is indeed attractive, especially for fans of designer works, it is still worthwhile to experience it in person. However, for travelers who expect high-quality accommodation services, they may need to know more about its actual performance to avoid the gap caused by overly high expectations.
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Guest User
Standard Twin Room Non Smoking
Stayed in Oct 2024
Travel with friends
65 review
4.2/5
Very Good
Posted on Oct 20, 2024
The location is good, but it is actually a little far from the subway station. There are many convenience stores nearby. It is also very convenient to walk to Tokyo Station. The space is also OK. It feels like a budget hotel. The overall feeling is relatively fresh and clean.
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Response from Property: Thank you very much for choosing Hotel Rakuragu! We will continue to work hard to provide a comfortable environment and atmosphere for every guest who comes to Rakuragu. The hotel services and facilities are also constantly being upgraded. We hope to create wonderful memories for your trip to Tokyo. Looking forward to meeting you next time!
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yamareco
Standard Double Room Non Smoking
Stayed in Sep 2024
Business travelers
5 review
4.0/5
Very Good
Posted on Oct 4, 2024
The hotel is adjacent to Nihonbashi Mitsukoshi-mae and is an 8-minute walk from the subway station. There are several Muromachi coredo and department stores nearby, as well as many restaurant options. The hotel opened this year and is quite new, and the rooms are larger than those of ordinary business hotels. The bathroom is very spacious, the bed is 1.8 meters wide, and there is a sofa to put the luggage. Checking in will be better than using Spotify login to check in and listen to music. It's so quiet near the hotel, no noise, highly recommended.
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Original TextTranslated by Google
Response from Property: Thank you very much for choosing Hotel Rakuragu! We are honored to receive your recognition, which will give us great encouragement and motivation to continue to improve. Your honest feedback and sharing provide a lot of reference for other guests. We are very happy to create beautiful memories of your trip to Tokyo and look forward to seeing you next time!
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