7 Chome-8-23 Ueno, Taito, Taito Ward, Tokyo, 110-0005, JapanView Hotel Details
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1 night
Sutton Place Hotel Ueno Guest Reviews
4.3/5
Very Good
43 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.2
Service4.2
Cleanliness4.3
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All reviews(43)
Positive reviews(38)
Reviews with photos/video(5)
Awesome rooms(9)
Great location(9)
Awesome stay(7)
Convenient location(7)
Friendly owner(5)
Negative reviews(5)
Guest User
Standard Double Room
Stayed in Nov 2024
Business travelers
2 review
4.5/5
Great
Posted on Nov 29, 2024
Nice hotel. Near to Ueno Station. Good hospitality. Will come back again to stay here.
Zhigang
Deluxe Double Room
Stayed in Sep 2024
Other
5 review
4.5/5
Great
Posted on Sep 16, 2024
very convenient location. no free coffee and dining facilties. only 2 power outlets available. high bath tub.
Guest User
Deluxe Double Room
Stayed in May 2024
Family
2 review
2.5/5
Posted on May 23, 2024
The room is ok. We booked corner room with a little bit bigger space. The location is quite good and quiet.
It's quite a long walk to Keisei skyliner. There is only 1 elevator so we have to wait quite long. Maid service is not available during our stay.
We have to put the garbage and the bath towels to the 2nd floor before check out.
Guest User
Standard Twin Room
Stayed in May 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Jun 2, 2024
Good in services and facilities. It is very convenient for taking JR, trams and also skyliner.
Anonymous User
Standard Twin Room
Stayed in Sep 2024
Travel with friends
2 review
4.0/5
Very Good
Posted on Nov 24, 2024
close to train station.
Guest User
Standard Twin Room
Stayed in Dec 2024
Travel with friends
2 review
4.0/5
Very Good
Posted on Dec 11, 2024
Acceptable
Sarah Lois Yong
Standard Single Room
Stayed in Apr 2023
Business travelers
15 review
5.0/5
Outstanding
Posted on Apr 3, 2023
I arrived past 10pm and the staff sent an email reminder to call if I don’t see anyone. Two staff were present to help with smooth check-in.
A very cozy and clean room.
Tip for light sleepers: the hotel faces the highway (by the road), so it can be noisy through the night.
Anonymous User
Standard Twin Room
Stayed in Aug 2024
Other
38 review
2.5/5
Posted on Oct 7, 2024
Ueno Station is very big, and you have to go to the "Iriyaguchi". It is not close to the station. The hotel does not have a formal lobby. It is an economy hotel, similar to an inn. The supplies are also average, self-service, and the service is not enthusiastic. These are secondary. The main ones are: 1. The room is nearly 1,000 yuan a night, very small, and the medium-sized suitcase cannot be opened directly. The luggage rack that was finally found cannot be used because if the luggage is opened to put the luggage, people cannot pass through. 2. It is close to the elevated road. As some friends commented, the sound of passing vehicles at night is very noisy. It seems that the doors and windows are still reluctant to invest in renewal.
I have traveled to and from Japan countless times, and I don’t remember how many hotels I stayed in. This one is also a deep memory for me. Self-service, small, expensive, and noisy.
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6/7
Anonymous User
Standard Double Room
Stayed in Jun 2024
Couples
10 review
4.5/5
Great
Posted on Jun 23, 2024
The hotel is about 5 to 7 minutes from Ueno Station
Hotel room cleanliness
But there is no room cleaning, so please pay attention if you stay for more than 2 nights.
There is a washing machine and dryer on the second floor.
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BennyNg1115
Standard Double Room
Stayed in Apr 2024
Couples
9 review
3.2/5
Posted on Apr 16, 2024
It takes about 5 minutes to walk to the hotel from Ueno Station. There are restaurants and convenience stores nearby, which is quite convenient. The view from the room overlooks the Tokyo Skytree.
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Anonymous User
Standard Double Room
Stayed in Sep 2024
Other
5 review
5.0/5
Outstanding
Posted on Dec 5, 2024
The hotel is easy to find, the front desk speaks Chinese and has no communication barriers, it is clean and hygienic... There are several subway stations and food streets nearby... It is convenient for travel ~ You can also store your luggage after checking out
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Guest User
Junior Suite
Stayed in Aug 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Aug 20, 2024
The location is very good, just a few minutes walk from Ueno Station. The hotel suite is large and clean. Although the facilities are a bit old, it is still a pleasant stay. Thank you.
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Guest User
Standard Double Room
Stayed in Jul 2024
Solo travelers
15 review
5.0/5
Outstanding
Posted on Sep 11, 2024
Very good, the hotel is in a convenient location, but you have to go upstairs and the elevator is hot.
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Anonymous User
Junior Suite
Stayed in Sep 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Sep 7, 2024
very good! Self-service, no cleaning required, suitable for young people
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Suchin
Standard Double Room
Stayed in Jun 2024
Travel with friends
2 review
3.7/5
Posted on Jul 9, 2024
The hotel is OK. Facilities are complete. There are restaurants nearby. There are many convenience stores nearby. It is near the subway.