4 Chome-35-14 Higashinippori, Arakawa Ward, Tokyo, 116-0014, JapanView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Randor Residence Tokyo Grand Guest Reviews
3.7/5
18 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.8
Amenities3.5
Service3.5
Cleanliness3.8
Filter by:
Sort by:
All reviews(18)
Positive reviews(14)
Reviews with photos/video(6)
Awesome rooms(7)
Near shopping area(5)
Convenient for shopping(4)
Negative reviews(4)
Guest User
Family Suite
Stayed in Jan 2025
Family
1 review
4.7/5
Amazing
Posted on Feb 4, 2025
1.Check-in was via tab located at the front counter, just need to follow the instructions and will easily get the door pin code. However we had problems previously as the pin number was locked, probably because we have entered the pin before 3 pm check-in time. So I had to call the hotline provided and explained my problem. Luckily the staff who picked up the phone understand English so he gave us a new number.
2.We got a unit with 2 rooms, just enough for my small family. Beds are comfortable, no heater but air conditioning with heater function.
3.Kitchen is functional and all equipments are present.
4.Washing machine is provided but no dryer, it's okay for us.
5.Shower ventilation fan was way too loud comparing to the one at the toilet,, kids are worried about the noise on their head. Please please fix it urgently at all units.
6.Location is okay, there's a famous Halal restaurant nearby about 8 minutes walk called Halal Sakura an Uzbekistan owned.
7.Supermarkets are along the way to the apartment. Food supplies are easy to get.
8.If you are coming from Uguisudani station, kindly exit at North entrance of the station as it is more convenient than the other side.
9.There's one Don quijote store and a kebab (not sure if halal) near Uguisudani North entrance.
Overall it is a great accommodation with an affordable price. Towels, linens, soap and shampoo are comfortable and sufficient. Thanks for a great management. A slight improvement will make it even better.
Show More
Guest User
Presidential Suite
Stayed in Feb 2025
Family
54 review
3.5/5
Posted on Feb 19, 2025
The room was big enough to fit our group of 8 people. Close to grocery stores too.
AsyikinNiki
Deluxe Family Room
Stayed in Jan 2024
Travel with friends
8 review
1.0/5
Posted on Feb 6, 2024
The hotel staff cannot speak English. Very very bad customer service. Please avoid at any cost. There are better options rather than this hotel.
Response from Property: Thank you very much for staying with us.We sincerely apologize for any inconvenience caused by the inadequate response of our staff during your stay.We will make sure that your comments are known throughout the hotel, and we will make improvements to provide attentive service.We will continue to improve our facilities and services based on your feedback, and we look forward to your continued patronage.
Show More
Petr
Family Suite
Stayed in Jan 2024
Travel with friends
23 review
3.7/5
Posted on Jan 11, 2024
Location good
Response from Property: Thank you very much for staying with us.We are honored that you praised our location for your stay.We will continue to do our best to help make your stay with us a memorable one.We hope that you will continue to use our hotel in the future.We look forward to welcoming you again.
Show More
Guest User
Family Suite
Stayed in Feb 2025
Family
3 review
3.0/5
Posted on Feb 21, 2025
The room facilities are old, the space is large, the air conditioning is broken, and the hygiene is average, but you can call customer service. The room facilities are old, the space is large, the air conditioning is broken, and the hygiene is average, but you can call customer service.
Original TextTranslated by Google
Guest User
Family Suite
Stayed in Feb 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 15, 2025
Convenient, there is a convenience store in front of the accommodation. The hotel is on the road, easy to find.
Original TextTranslated by Google
concord82
Deluxe Family Room
Stayed in Jan 2025
Family
2 review
3.3/5
Posted on Jan 16, 2025
The room is big, the sanitary conditions of the deluxe family room are slightly better, and the floor of the family suite is a bit dirty, so you need to wear slippers. In general, the deluxe family room is large, with better sunlight, and one of them is tatami, which the children like. The transportation is quite convenient, it is a seven or eight minute walk from Uguisudani, the Yamanote Line can reach most places, and there is also a Keihin Line that can go directly to Yokohama. You can walk to Nippori from Narita Airport in just 10 minutes. If your companions have requirements for sanitary conditions, it is recommended to be cautious. It is similar to domestic three-star hotels, but it is indeed cheap if there are many people, about 600 yuan for four or five people, which is hard to find in Tokyo.
Show More
Original TextTranslated by Google
6/10
Response from Property: Thank you for staying with us. We are glad that you were satisfied with the size and sunlight of the room. We are also pleased that you felt that the location was convenient. Thank you for your comments about the hygiene of the Family Suite. We will use your feedback to improve the quality of our cleaning. We will continue to make improvements so that you can use our facilities comfortably, so we look forward to seeing you again.
Show More
Guest User
Family Suite
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 1, 2024
Large and clean apartment. There was everything you need for living. We were especially pleased with the refrigerator and washing machine!!!
Check-in was independent, no problems.
Original TextTranslated by Google
Response from Property: Thank you very much for staying with us. We are honored that you appreciated our refrigerator, washing machine and the size of your room during your stay. We will continue to do our best to help you make your stay unforgettable. We hope that you will continue to use our hotel in the future. We look forward to welcoming you again.
Show More
Anonymous User
Family Suite
Stayed in Jan 2025
Travel with friends
1 review
4.2/5
Very Good
Posted on Feb 7, 2025
The two rooms are very comfortable, with sufficient heating. It is close to the supermarket, where you can buy gas stoves and pots paid for by the B&B. The bathroom is a typical apartment bathroom, small but warm overall.
Original TextTranslated by Google
Anonymous User
Family Suite
Stayed in Dec 2024
Family
5 review
2.0/5
Posted on Jan 3, 2025
I have been traveling to Japan for more than ten years and have been to most places. But this time it was a super scary experience. The floor in the room was greasy, the door lock was broken, the bed made strange noises, and there was a lot of noise outside at night.
Original TextTranslated by Google
Response from Property: Thank you very much for staying with us. We deeply apologize for the inconvenience caused by the dirty floor, the door lock, the strange noises made by the bed, and the noises during the night. We will immediately share your comments with the rest of the hotel and strive to make improvements. We will strengthen the inspection and maintenance of our facilities so that we can provide our guests with a comfortable stay. Although we are lacking, we will continue to use your feedback to improve our services, so we hope you will continue to patronize us. We look forward to seeing you again.
Show More
Guest User
Family Suite
Stayed in Oct 2024
Family
10 review
5.0/5
Outstanding
Posted on Oct 21, 2024
The price is affordable and the cost performance is high. The room is large in Japan. There is a supermarket nearby where you can buy some food and heat it up for yourself. It is a bit far from Disneyland and you need to transfer when taking the subway. If you have any needs, you can write them down on the first floor.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at our hotel. We are honored that you appreciated the value for money at our hotel during your stay. We will, as always, do our best to create an unforgettable stay experience for you. We look forward to your coming to our hotel again in the future. We look forward to your visit again.
Show More
Guest User
Family Suite
Stayed in Aug 2024
Family
13 review
3.0/5
Posted on Aug 11, 2024
It's a five-minute walk from Uguisudani Station. You need to print a receipt (in Japanese, guessing) at the front desk, which has the room number and password, and check in by yourself. I didn't see any hotel staff until I checked out. Two rooms, three beds, and you can cook by yourself (there are tools but I didn't try it). It's an apartment-style hotel with a small toilet and bathroom (probably most apartments in Japan are like this). Overall, it's livable. The hygiene is not very good or bad.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at our hotel. We are honored to receive your compliments on our hotel's accessibility features. We will continue to do our best to assist you and make your stay an unforgettable experience. We hope you will continue to visit our hotel in the future. We look forward to welcoming you again.
Show More
Guest User
Family Suite
Stayed in Jul 2024
Family
2 review
3.0/5
Posted on Jul 26, 2024
I had made a reservation and couldn't cancel it, so I was really worried because the reviews about the cleanliness were so bad... The reviews were so bad that I had to book somewhere else at the cost of losing money... But when I got there, there was only a little dust on the floor... The condition of the air conditioner was surprisingly good... I stayed without any major inconveniences during my 5 night stay. And I made a reservation for 3 nights and 2 nights separately... They gave me the same room as I requested and I was satisfied with the service. I was a little embarrassed when it was unmanned at check-in, but I had no inconveniences during my stay and had a good time before leaving.
Show More
Original TextTranslated by Google
Response from Property: Thank you very much for staying with us this time. We are honored that you praised our staff's response during your stay. We are discussing internally to provide more flexibility in changing reservations. We will continue to do our best to help our customers have a memorable stay. We would appreciate it if you would continue to use our hotel. We look forward to your next visit.
Show More
朱古力叮噹
Family Suite
Stayed in Sep 2023
Family
7 review
4.0/5
Very Good
Posted on Oct 9, 2023
The B&Bs are all close to the station. There is a drug store as soon as you exit the station. There is a large supermarket 10 minutes away from the B&B. It is open until 12:00 at night. The entrance of the B&B is the same as that of the house. There are There are 2 rooms, one with 2 beds and the other with a bed. There is a TV and sofa in the middle. There is a large dining table in the living room. There are refrigerators, microwaves and cooking stoves. The only thing is that you have to clean the underground floor by yourself. I was surprised that there was no one to take care of the room. If you want to take care of the room, you have to pay extra per day. The bathroom and toilet are separate for everyone to use. It just so happens that I live in the fourth floor and there is only one room for us, so we don't make any noise. , but you have to check in yourself when you check in, and leave a message at the elevator if you have anything to do, so if you want to live in a spacious place, you can consider checking in. The air conditioner is cooler than a hotel🤗🤗
Show More
Original TextTranslated by Google
Guest User
Deluxe Family Room
Stayed in Mar 2024
Family
1 review
2.7/5
Posted on Apr 10, 2024
This apartment is self-catering. Except for the musty smell and high humidity, it is acceptable. Although there is a kitchen attached, there are no knives to use in it. Because we are vegetarians, there is a supermarket nearby where we can buy things and cook late night snacks, which is very convenient. , although no one came to the room service for 3 days, but the garbage and bath towels and other supplies can be placed outside the door and they will replace them with new ones for you, but the boss forgot to attach garbage bags. The transportation is not bad, but the house is older. Elevator is available, so you can feel free to bring luggage with you
Show More
Original TextTranslated by Google
Response from Property: Thank you very much for your stay. We are honored that you appreciated our convenient transportation system during your stay. On the other hand, we would also like to take this opportunity to apologize for your possible disappointment due to the poor performance of our cleaning and staff. We will inform the hotel of your opinions and make improvements to provide you with considerate service. While we may not be the best at what we do, we will continue to improve our facilities and services based on your feedback and look forward to your continued patronage. We look forward to your future visits to our hotel. We look forward to welcoming you again.