Mitsui Garden Hotel Ginza Premier

Mitsui Garden Hotel Ginza Premier Reviews

Mitsui Garden Hotel Ginza Premier

8 Chome-13-1 Ginza, Chuo Ward, Tokyo, 104-0061, JapanView Hotel Details
Mitsui Garden Hotel Ginza Premier
Mitsui Garden Hotel Ginza PremierMitsui Garden Hotel Ginza PremierMitsui Garden Hotel Ginza Premier
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Mitsui Garden Hotel Ginza Premier Guest Reviews

4.6/5
Great
635 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(635)
Positive reviews(620)
Reviews with photos/video(166)
Convenient for shopping(57)
Easy to get around(56)
Small room size(30)
Delicious breakfast(29)
Loved the night views(23)
Close to metro(17)
Perfect for business trips(10)
Stayed multiple times(8)
Negative reviews(15)
Mininunu
Moderate Room - Non-Smoking
Stayed in Jan 2025
Travel with friends
6 review
4.0/5
Very Good
Posted on Jan 4, 2025
Nice hotel but the room is a bit small. Can see a Tokyo tower from the lobby floor.
YavuzS.
Moderate Room - Non-Smoking
Stayed in Aug 2024
Couples
1 review
4.7/5
Amazing
Posted on Sep 6, 2024
The location was unbeatable, offering breathtaking views of the city skyline, especially at night. The rooms were modern and impeccably clean, with all the amenities you would expect from a high-end hotel. The staff was extremely courteous and helpful, going above and beyond to ensure a comfortable stay. However, the only area that could use some improvement was the in-room Wi-Fi. While it worked, the connection was not as reliable as I would have liked. This minor issue aside, I would highly recommend this hotel to anyone visiting Tokyo—it’s truly an exceptional place to stay, and I look forward to returning!
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Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We are very pleased to see that you had a pleasant stay with us. Thank you also for your compliments about our staff. We are sorry about the unstable WIFI. We have a WIFI router available for rent, so please ask us about it. We will listen to your feedback and continue to improve our services to ensure your satisfaction. We all look forward to welcoming you again. Mitsui Garden Hotel Ginza Premier Room Manager
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Guest User
Moderate Queen Room - Non-Smoking
Stayed in Aug 2024
Couples
3 review
5.0/5
Outstanding
Posted on Aug 15, 2024
Good place to move different places . And service was really good
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.Our hotel is located within a 5-minute walk from the nearest Shimbashi station and close to Ginza's Chuo-dori Avenue, Kabuki-za Theater, and Tsukiji Market.The hotel is also surrounded by convenience stores and drugstores, which are very popular among our guests.We are glad to hear that you were satisfied with our service.Certainly hope you will choose to stay with us again on your next visit to Tokyo. Best Regards, Front manager
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Anna
Moderate Twin Room - Non-Smoking
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 5, 2024
Really glad to choose this hotel as the airport limousine service stopped right in front of the hotel which also means my return trip to the airport is as seamless. The staff is friendly and polite. You can also replenish your toiletries if U wish and is very convenient to go to shinbashi train station or Ginza station. Room size is ok for 2 pax (cannot go for 3 as there may not be space for luggage).Would not hesitate to stay again next time I visit Japan.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.We would like to express our sincere appreciation for your kind words about our staff.Your warm words are the greatest encouragement and pleasure for our staff.As for the transportation from Narita airport and from our hotel, we have a limousine bus service.Please note that it is not private one.We will continue to make every effort to provide our guests with even greater satisfaction.Certainly hope you will choose to stay with us again on your next visit to Tokyo. Best Regards, Front manager
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Eunice Au
Moderate Twin Room - Non-Smoking
Stayed in Sep 2024
Family
2 review
2.7/5
Posted on Oct 5, 2024
The hotel is a bit aged and average cleanliness, there are dust everywhere. The room and the toilet is small. There are stains in the toilet.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.We apologize for any discomfort you may have experienced regarding the cleaning.We would have checked every corner of the room prior to your arrival and made preparations, but we are acutely aware that this check was inadequate.We will strengthen our inspections during the cleaning process to prevent this from happening again in the future.We sincerely apologize for any inconvenience this may cause, and would appreciate the opportunity to make up for it.We hope to have the opportunity to welcome you back in the future.Best Regards, Front manager
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Vivian Limwan
Superior Triple Room - Non-Smoking
Stayed in Mar 2024
Family
2 review
4.0/5
Very Good
Posted on Mar 28, 2024
Had a nice stay at Mitsui garden, there’s a donki store just across the street. There’s not much amenities though, no gym or anything just a restaurant for breakfast. We had a nice view in our hotel room.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.Our hotel is located within a 5-minute walk from the nearest Shimbashi station and close to Ginza's Chuo-dori Avenue, Kabuki-za Theater, and Tsukiji Market.The hotel is also surrounded by convenience stores and drugstores, which are very popular among our guests.The view of Tokyo Tower from the 16th floor lobby is very popular among our guests. The view of the Tokyo Tower lit up at night is especially special.One of the strengths of our hotel is the large windows in the rooms that offer a view of the city.Certainly hope you will choose to stay with us again on your next visit to Tokyo. Best Regards, Front manager
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1so so1
Moderate Twin Room - Non-Smoking
Stayed in Aug 2024
Couples
17 review
4.0/5
Very Good
Posted on Aug 21, 2024
Location is superb as 5-10mins walk to Ginza main shopping, but no public bath and rooms are tiny for the price.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. Thank you again for taking the time to provide us with your feedback after your stay. Our hotel is located within a 5-minute walk from the nearest Shimbashi Station and close to Ginza's Chuo-dori Avenue, Kabuki-za Theater, and Tsukiji Market. There are also convenience stores and drugstores in the vicinity of our hotel, which are very popular with our guests. Although the rooms are compact, we have tried to make them as functional as possible. Our staff will make every effort to make every encounter with our guests a memorable one. We look forward to seeing you again soon. Mitsui Garden Hotel Ginza Premier Front Office Manager
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Shrey
Moderate Room - Non-Smoking
Stayed in Jul 2024
Couples
16 review
2.0/5
Posted on Jul 28, 2024
Room size not worth what they are charging, they charge only for the location. Room temperature was horrible.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. we are quite sorry to hear that the room you stayed did not reach your expectation at this time and also we apologize for causing inconvenience as the room air conditioner We will continue to devote our efforts to improving based on your opinions so that we can offer you a better stay. We look forward to the your next visit to Japan, and thank you for receiving valuable opinions. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back should you consider a future visit. Mitsui Garden Hotel Ginza Premier Front office Manager
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Anonymous User
Moderate Twin Room - Smoking
Stayed in Apr 2024
Couples
9 review
5.0/5
Outstanding
Posted on Apr 15, 2024
Excellent service and location
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. I am relieved to read that you had a pleasant stay with us. Thank you again for your kind attention. All of our staff will do our best to cherish our encounters with our guests. We sincerely look forward to seeing you again. Mitsui Garden Hotel Ginza Premier Manager
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Guest User
Moderate Twin Room - Non-Smoking
Stayed in Jun 2024
Family
2 review
4.7/5
Amazing
Posted on Aug 24, 2024
Great location. Close to the subway station and shopping area. The room is quite clean and size is bigger compared to others.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We are pleased to hear that you had a pleasant stay with us and thank you for your complimentary comments about our rooms. Our entire staff will continue to strive to meet and exceed your expectations for customer service. We all look forward to welcoming you again. Mitsui Garden Hotel Ginza Premier Manager
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Nicole BBBB
Moderate Queen Room - Non-Smoking
Stayed in Oct 2024
Family
5 review
3.7/5
Posted on Oct 20, 2024
no gym and swimming pool. and there is hair on the hotel bed.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.We apologize for any discomfort you may have experienced regarding the cleaning.We would have checked every corner of the room prior to your arrival and made preparations, but we are acutely aware that this check was inadequate.We will strengthen our inspections during the cleaning process to prevent this from happening again in the future.We sincerely apologize for any inconvenience this may cause, and would appreciate the opportunity to make up for it.We hope to have the opportunity to welcome you back in the future.Best Regards, Front manager
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Beatrice
Moderate Queen Room - Non-Smoking
Stayed in Aug 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Aug 6, 2024
overall a great hotel! But does not have a communal microwave self help station.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We are relieved to hear that you had a pleasant stay with us. We do not have a microwave oven on the guestroom floor, but if you bring it to the front desk, our staff will heat your food instead. Please feel free to contact us. We will continue to listen to your feedback and strive to further improve our services in order to provide you with a hotel that will satisfy your needs. Mitsui Garden Hotel Ginza Premier Room Manager
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zarmintz
Moderate Room - Non-Smoking
Stayed in Jun 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 8, 2024
The hotel is really nice and location is very good at the heart of Ginza
Response from Property: Thank you for staying at Mitsui Garden Hotel Ginza Premier. Thank you for taking time out of your busy schedule to provide us with your feedback on your stay. We sincerely appreciate it. We have convenience stores and drugstores in the vicinity of our hotel, which are very popular among our guests. We are glad we could be of service to you. We will continue to make every effort to ensure that our guests have a pleasant stay with us. We all look forward to welcoming you again.Mitsui Garden Hotel Ginza PremierManager
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Danielle dos Santos Ximenes Aguiar
Moderate Twin Room - Smoking
Stayed in Apr 2024
Solo travelers
1 review
4.2/5
Very Good
Posted on Apr 22, 2024
It is a great location, and the staff is super kind. The hotel facilities and view are excellent.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We are glad to read with a sense of relief that you had a pleasant stay with us during your stay. The view from the upper floors is one of the hotel's attractions that we especially recommend. Thank you for the compliment. Your warm words are the greatest encouragement and pleasure for our staff. All of our staff will continue to strive to meet and exceed your expectations for customer service. Mitsui Garden Hotel Ginza Premier Manager
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Guest User
Moderate Queen Room - Smoking
Stayed in Mar 2024
Family
4 review
5.0/5
Outstanding
Posted on Mar 29, 2024
Convenient place to stay. Ample supply of amenities! The breakfast is good. The convenient store at the ground floor is a plus.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.Our hotel is located within a 5-minute walk from the nearest Shimbashi station and close to Ginza's Chuo-dori Avenue, Kabuki-za Theater, and Tsukiji Market.The hotel is also surrounded by convenience stores and drugstores, which are very popular among our guests.We are glad to hear that you were satisfied with your stay and breakfast.Certainly hope you will choose to stay with us again on your next visit to Tokyo. Best Regards, Front manager
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