1 Chome-6-2 Osaki, Shinagawa Ward, Tokyo, 141-0032, JapanView Hotel Details
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New Otani Inn Tokyo Guest Reviews
4.2/5
Very Good
274 review
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Verified reviews
Location4.5
Amenities3.9
Service4.1
Cleanliness4.2
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All reviews(274)
Positive reviews(254)
Reviews with photos/video(52)
Near shopping area(30)
Convenient for shopping(26)
Easy to get around(24)
Delicious breakfast(16)
Great value for money(11)
Many amenities(7)
Perfect for business trips(6)
Strange smell in room(6)
Negative reviews(20)
Toshio
Quality Semi-double Room - Non-Smoking
Stayed in Jun 2024
Couples
2 review
1.7/5
Posted on Jun 3, 2024
Definitely overpriced hotel. I booked a room for 2 people, but the there were only a pair of towels, room slippers, and room wear. The towels were just one for face and another one for after bath. There definitely should be 2 pairs of towels for both night and morning because I booked the room for 2. Besides that, the quilt had holes on it, and plumages were coming out of it. The pillow covers and the bed itself had a lot of pills, which was uncomfortable.
It was very overpriced for the poor service.
Candy~
Quality Semi-double Room - Non-Smoking
Stayed in Dec 2024
Couples
3 review
2.7/5
Posted on Dec 26, 2024
Bedsheet is quite dusty. Inside my room, I can hear noises from outside.
Guest User
Premium Quality Single Room - Non-Smoking
Stayed in Mar 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Mar 23, 2024
The location of the hotel is convenient and the facilities are clean and hygienic.
Matthew joining
Moderate Single Room - Non-Smoking
Stayed in Aug 2024
Business travelers
1 review
4.2/5
Very Good
Posted on Aug 20, 2024
Nice place and it was possible to check in very late night, also smoothly check out
Guest User
Premium Quality Double Room - Non-Smoking
Stayed in Dec 2024
Family
7 review
5.0/5
Outstanding
Posted on Dec 21, 2024
convenient to train station and restaurant
Anonymous User
Premium Quality Twin Room - Non-Smoking
Stayed in Apr 2024
Travel with friends
19 review
5.0/5
Outstanding
Posted on Apr 30, 2024
Located in a station on the Yamanote Line, so very convenient when going for sightseeing in Tokyo.
Humayun Umer
Premium Quality Semi Double Room - Non-Smoking
Stayed in Jan 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 6, 2024
Nice location, good service near JR line.
IcyDarkRain
Premium Quality Semi Double Room - Non-Smoking
Stayed in Mar 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jun 12, 2024
Hotel is within 5mins walk away from subway! Many eatery nearby too!
The stations ended late for this station compare to other stations hence good for late night shopping at donki
Guest User
Moderate Single Room Non-Smoking
Stayed in Nov 2023
Solo travelers
3 review
3.7/5
Posted on Nov 30, 2023
The hotel is nice and the river and LED decorations near hotel is very beautiful.
Guest User
Premium Quality Single Room
Stayed in Sep 2023
Business travelers
1 review
4.7/5
Amazing
Posted on Sep 18, 2023
Stayed in a double room on the 11th floor of the hotel. I was upgraded from a single room due to the hotel bookings. The hotel is conveniently located a short walk from the exit of the Osaki station and is easily accessible. There are some restaurants and a convenience store nearby. The hotel itself is a bit old and some of the furnishings a outdated, especially the console next to the bed contains buttons for a radio that do not work and the desk contains a telephone port for the Internet that is not used. There is no ethernet port, only WiFi that is a bit slow at peak hours. The bed is somewhat comfortable but it could be better. The bathroom contains a bathtub and seems to be newly renovated. I could hear some noise from the room next door, but not too noisy. Overall, for the price this is a good choice and I would recommend it.
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Guest User
Premium Semi Double Room - Non-Smoking
Stayed in Dec 2023
Couples
2 review
4.7/5
Amazing
Posted on Dec 20, 2023
Good with price
ASANO
Moderate Single Room Non-Smoking
Stayed in Dec 2023
Business travelers
24 review
3.0/5
Posted on Jan 18, 2024
GOOD!
Wobuzhidaoqishenmeid
Moderate Semi-double Room - Non-Smoking
Stayed in Dec 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Dec 26, 2024
The transportation is very convenient. It is near Osaki Station. You can go out whenever you want. The facilities are also good. The price-performance ratio is very high. I am quite satisfied. The mascot rabbit is also cute.
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Ericaca
Moderate Triple Room - Non-Smoking
Stayed in Dec 2024
Family
20 review
2.5/5
Posted on Dec 21, 2024
A traditional Japanese hotel, the room has no space to open the suitcase, many Japanese stay, the service to foreigners is average, because when I checked out after temporarily depositing my luggage, the waiter said, "No English", she only speaks Japanese, she is One of the staff in the hotel lobby, I first saw the staff working in the hotel lobby did not speak English. The hotel is located at the east exit of JR Osaki Station North Gaizakou, which is a good location. There are Lawson, Supermarket, Matsumoto Kiyoshi, Daiso, several restaurants nearby. The air conditioner blows out hot air, no windows, even if the air conditioner is turned off, but the room is still very hot, sleeping cover the only quilt (down quilt) sweat! Each bed had a thick and one thin pillow, and one day the cleaning room staff, after endless cleaning, somehow took away a thick pillow! There is no socket at the head of the bed, the dresser has 4 sockets, 1 plugged in the table lamp, 1 plugged in the kettle, 1 plugged in the air purifier, only 1 unplugged appliance left! The first Japanese hotel I stayed in had a socket split in the room, which could be split into three. But this hotel does not provide, to sacrifice some appliances not used, free up sockets to use! Wouldn't choose to stay in this hotel again!
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つみちゃん
Moderate Single Room - Non-Smoking
Stayed in Dec 2024
Business travelers
21 review
4.7/5
Amazing
Posted on Dec 8, 2024
The light in the bathroom was flickering,
so I hoped someone would notice.
As for the food, I love porridge so I always look forward to breakfast.
It was on the top floor so the location was great.