1 Chome-6-2 Osaki, Shinagawa Ward, Tokyo, 141-0032, JapanView Hotel Details
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New Otani Inn Tokyo Guest Reviews
4.1/5
Very Good
218 review
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Location4.5
Amenities3.9
Service4.0
Cleanliness4.1
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All reviews(218)
Positive reviews(203)
Reviews with photos/video(48)
Awesome stay(60)
Near shopping area(23)
Convenient for shopping(21)
Easy to get around(18)
Delicious breakfast(17)
Friendly owner(13)
Large rooms(9)
Beds were average(9)
Negative reviews(15)
Toshio
Quality Semi-double Room - Non-Smoking
Stayed in Jun 2024
Couples
1 review
1.7/5
Posted on Jun 3, 2024
Definitely overpriced hotel. I booked a room for 2 people, but the there were only a pair of towels, room slippers, and room wear. The towels were just one for face and another one for after bath. There definitely should be 2 pairs of towels for both night and morning because I booked the room for 2. Besides that, the quilt had holes on it, and plumages were coming out of it. The pillow covers and the bed itself had a lot of pills, which was uncomfortable.
It was very overpriced for the poor service.
Guest User
Premium Quality Single Room - Non-Smoking
Stayed in Mar 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Mar 23, 2024
The location of the hotel is convenient and the facilities are clean and hygienic.
YOSHIKI
Moderate Single Room - Non-Smoking
Stayed in Aug 2024
Business travelers
1 review
4.2/5
Very Good
Posted on Aug 20, 2024
Nice place and it was possible to check in very late night, also smoothly check out
Anonymous User
Premium Quality Twin Room - Non-Smoking
Stayed in Apr 2024
Travel with friends
18 review
5.0/5
Outstanding
Posted on Apr 30, 2024
Located in a station on the Yamanote Line, so very convenient when going for sightseeing in Tokyo.
Humayun Umer
Premium Quality Semi Double Room - Non-Smoking
Stayed in Jan 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 6, 2024
Nice location, good service near JR line.
IcyDarkRain
Premium Quality Semi Double Room - Non-Smoking
Stayed in Mar 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jun 12, 2024
Hotel is within 5mins walk away from subway! Many eatery nearby too!
The stations ended late for this station compare to other stations hence good for late night shopping at donki
Guest User
Moderate Single Room Non-Smoking
Stayed in Nov 2023
Solo travelers
3 review
3.7/5
Posted on Nov 30, 2023
The hotel is nice and the river and LED decorations near hotel is very beautiful.
Guest User
Premium Quality Single Room
Stayed in Sep 2023
Business travelers
1 review
4.7/5
Amazing
Posted on Sep 18, 2023
Stayed in a double room on the 11th floor of the hotel. I was upgraded from a single room due to the hotel bookings. The hotel is conveniently located a short walk from the exit of the Osaki station and is easily accessible. There are some restaurants and a convenience store nearby. The hotel itself is a bit old and some of the furnishings a outdated, especially the console next to the bed contains buttons for a radio that do not work and the desk contains a telephone port for the Internet that is not used. There is no ethernet port, only WiFi that is a bit slow at peak hours. The bed is somewhat comfortable but it could be better. The bathroom contains a bathtub and seems to be newly renovated. I could hear some noise from the room next door, but not too noisy. Overall, for the price this is a good choice and I would recommend it.
Guest User
Premium Semi Double Room - Non-Smoking
Stayed in Dec 2023
Couples
2 review
4.7/5
Amazing
Posted on Dec 20, 2023
Good with price
ASANO
Moderate Single Room Non-Smoking
Stayed in Dec 2023
Business travelers
13 review
3.0/5
Posted on Jan 18, 2024
GOOD!
Zhizi
Quality Semi-double Room - Non-Smoking
Stayed in Aug 2024
Family
2 review
4.5/5
Great
Posted on Aug 14, 2024
It was in a great location, right next to the station and a convenience store. The front desk staff were very friendly. I would like to use it again.
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Guest User
Moderate Semi-double Room - Smoking
Stayed in Aug 2024
Couples
1 review
2.2/5
Posted on Aug 4, 2024
The location is directly accessible by an overpass from JR Osaki Station. It is very convenient to go to Shibuya and Ginza by car. In addition, this hotel is not worth the price. The room cannot open large suitcases and all the decorations are very old. , unable to adjust the air conditioner, resulting in hot and cold meals, WIFI is very poor, mobile phone network reception is very poor, the carpet has a sticky feel, the bed is very low and there are unknown stains or bloodstains inside the quilt, this is what I am returning I just discovered it when I checked in. It was disgusting.
Basically, this hotel has no service, and the breakfast seems to be crowded. If I have no choice, I will book this hotel only because of the convenient location.
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Guest User
Moderate Single Room - Non-Smoking
Stayed in Jul 2024
Solo travelers
1 review
3.2/5
Posted on Jul 19, 2024
I stayed there alone as a woman.
The access from Shinagawa Station and from Osaki Station to the hotel were perfect.
Because it was located almost within the station town, I didn't have to worry about travel time to the supermarket or restaurants, so it was very comfortable.
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Saya_krlove
Moderate Semi-double Room - Non-Smoking
Stayed in Jun 2024
Travel with friends
1 review
4.5/5
Great
Posted on Jul 3, 2024
I stayed here with a friend for a two-day, one-night trip.
The hotel was close to JR Osaki Station and there was a Lawson nearby, so it was very convenient.
We also took an overnight bus and used the bus that departed from the Osaki Station bus terminal, so on the second day we left our luggage there and played until the evening, then came to the hotel to pick up our luggage and immediately got on the overnight bus.
We had a very efficient time and enjoyed ourselves.
The photo is a sign in the surrounding area.
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Tan
Moderate Single Room - Non-Smoking
Stayed in Jun 2024
Business travelers
5 review
4.0/5
Very Good
Posted on Jun 22, 2024
It was great that the station was very close.
The room was clean and had a humidifier.
I'd like to use it again.
Thank you very much.