No.418 Xizha Street, Tongxiang, Zhejiang, 314501, ChinaView Hotel Details
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Wuzhen Club House Guest Reviews
4.8/5
Excellent
678 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.9
Cleanliness4.8
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All reviews(678)
Positive reviews(670)
Reviews with photos/video(274)
Delicious breakfast(150)
Classy environment(130)
Quiet & comfortable(64)
Close to scenic area(37)
Offers pick-up/drop-offs(33)
Tasty restaurant(28)
Friendly front desk staff(21)
Luxurious(9)
Negative reviews(8)
Guest User
Superior Queen Room
Stayed in Oct 2024
Couples
2 review
4.0/5
Very Good
Posted on Oct 31, 2024
It was our wedding anniversary so we wanted to have a cozy trip to a town we had not been to. Did some research and found Wuzhen and decided on Wuzhen Clubhouse.
We knew the pricing would be higher to be inside the visitor zone so it was mainly to take advantage of the location of the hotel.
For the price, it is basic and aged. The room is exactly as you see in photos for the listing. Because the hotel is in a historical building, there is no lift if you stay in a second floor unit.
With a stay inside the visitor area, you can normally have unlimited access to go in and out of the area, whereas if you stay outside then you are limited to the number of access. You can also remember to call and buggy to take you longer distances from the hotel and from certain spots; they just ask you to show proof of stay like your hotel key card. Otherwise you pay per ride at 10 RMB which is not cost efficient.
It’s quite humid and rainy for most of the year so since it’s stone and wood construction, it is vulnerable to be run down easily.
Since we visited in October, it was cool and slightly rainy but the temperature in the room was pleasant with the windows open or with the air conditioning on. I imagine it could get quite hot in summer so this is something to keep in mind.
Breakfast is either in the hotel or you receive a voucher to a breakfast spot in the town. It’s a very full breakfast either Chinese style or western.
The staff are friendly and patient. This is the highlight of the hotel.
When you arrive in the visitor center, you can confirm your check in and your luggage is transported directly to your hotel. And when you depart, the same process in reverse is arranged for you.
We then called a Didi car to leave and the driver picked us up outside of the visitor Centre. You can take a regular yellow taxi in the line in the same area. The price is only slightly higher when you call a car but the car can be much nicer so I think it’s worth the 20 RMB extra to go to the high speed rail station (to go back to Shanghai).
As I said, the price is high for what you get at this location so do some homework and make sure you know what you are looking for.
Response from Property: Dear guests,Thank you for choosing Wuzhen Shengting Hotel and taking the time to share your experience with us.We are deeply sorry about the issue regarding the match between the price and the facilities that you mentioned. The pricing of our hotel does take into account the unique location advantage within the scenic area. We will share your comments for discussion and feedback, and strive to achieve a better balance between price and experience in our subsequent improvements.Regarding the situation that there are no elevators in the ancient buildings, we are also making efforts to make up for the possible inconvenience to our guests through other services, such as helping guests with their luggage.Concerning your comments on the transportation in and out of the scenic area and the use of electric vehicles, we will continue to optimize the service instructions in this regard, enabling guests to move around the scenic area more conveniently.Thank you for being satisfied with the service of our staff and the breakfast. We will continue to maintain and improve the service quality. Meanwhile, your observation on the seasonal climate and the comfort level of the rooms is also very meticulous. We will further study how to provide a more suitable environment for guests in different seasons.Thank you again for your feedback. We look forward to having the opportunity to serve you again in the future.
Kaydence Lim
Superior Queen Room
Stayed in Oct 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Oct 31, 2024
Hotel room is very pretty, and it is well maintained. Thanks to Xiao Hua who is our main person in charge throughout our trip. They provide top notch services. Will definitely be back again if i go again. Thanks to the friendly team as well.
Response from Property: Dear guests, we are very grateful for your recognition of our butler Xiaohua and your praise for our building and sanitary conditions! Xiaohua has always been serving every guest with a serious and responsible attitude. We are so happy to receive your compliments. We will also always maintain the antique architectural features and good sanitary conditions. Looking forward to your next visit so that we can provide you with even better services.
Amy
Superior Queen Room
Stayed in Mar 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Mar 5, 2024
An absolutely delightful experience at Wuzhen Shinetown clubhouse. Staff were amazingly attentive and welcoming. I had just stayed at the JW Marriott in Shanghai and I can confidently say their service is superior. Clubhouse is located in a very central location in Wuzhen so access to everything was super convenient. The restaurant food was one of the other highlight of the stay. Even if you don’t stay I highly recommend you make a special trip to their restaurant.
Response from Property: Dear guests, hello! Thank you very much for your stay and appreciation! I'm glad to bring you a wonderful time on your trip. Your appreciation has greatly inspired the hotel and is also a driving force for our progress. We will continue to maintain enthusiasm and strive to make every guest feel at home. We eagerly look forward to your next visit!
Amypeiying
Superior Queen Room
Stayed in May 2024
Family
17 review
5.0/5
Outstanding
Posted on May 15, 2024
Middle of the village. Good location! Best & delicious breakfast 👍👍 will be visit again and recommend to friends 😊 Appreciated and thankful the best service given by Wang Jun 😊☺️👍
Response from Property: Walking through the streets and alleys of Wuzhen, white walls, black tiles, small bridges and flowing water, the ancient scenery brings a different feeling. Thank you very much for your support and recognition of Shengting Hotel! I have conveyed it to our Wang Jun that we will continue to work hard and maintain our enthusiasm for work. I also hope that you will choose Shengting Xingguan again next time you come to Wuzhen. All staff at Shengting wish you a happy life and smooth work!
oyzl2333
Superior Queen Room
Stayed in Oct 2024
Travel with friends
17 review
5.0/5
Outstanding
Posted on Oct 30, 2024
Facilities: The facilities in the room are quite old, a little old, but overall it is good.
Environment: Because the room is on the second floor, you can see some scenery outside, and it is not far from various attractions.
Service: Xiao Tang was responsible for receiving us. The service was very warm and thoughtful. Before we came, the butler would arrange it in the group. He was waiting outside the scenic spot before we arrived. Thank you very much! At the same time, thank you very much for the birthday cake!
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Ying Chi
Superior Queen Room
Stayed in Oct 2024
Family
3 review
5.0/5
Outstanding
Posted on Nov 6, 2024
A very satisfying stay, able to experience the day and night of Wuzhen. The B&B thoughtfully arranged for a butler to pick us up at the visitor center. The room was spacious and antique, and our family was very satisfied.
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6/8
Guest User
Superior Queen Room
Stayed in Oct 2024
Family
6 review
5.0/5
Outstanding
Posted on Oct 31, 2024
I really like the style of Shengting Hotel, the environment is very comfortable, and the bathroom is very considerate and cute, with a chair~
I especially like the attitude of the service staff, especially the introduction of the front desk lady, which is very professional! The housekeeper is also very enthusiastic, and I will choose Shengting again next time if I have the chance!
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anmany
Superior Queen Room
Stayed in Oct 2024
Family
7 review
5.0/5
Outstanding
Posted on Oct 24, 2024
The hotel is located in the center of the scenic area, and it is very convenient to go anywhere. Although the facilities are a bit old, the service is good. The supplies are from L'Occitane, the breakfast is also delicious, and there is a one-to-one service from the butler, and they are responsive. In addition, give a thumbs up to the butlers Xiao Fan and Xiao Chen 👍
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6/7
Katnisyan
Superior Queen Room
Stayed in Oct 2024
Other
1 review
5.0/5
Outstanding
Posted on Oct 23, 2024
I stayed at Shengting Hotel last weekend and had a very good experience. Since the telephone consultation, the housekeeper Linlin was very kind and considerate. She took the initiative to add WeChat, helped confirm the order, and arranged for the little brother to wait at the tourist center to take us in. Because there were 3 adults on this trip, an extra bed was needed. The hotel arranged two room types for us to choose if the room allowed. One is a suite with a large room area, but it will be a little noisy on the street. The other is a superior king-size bed room with a relatively small area but quiet. In the end, we chose the suite. Although there will be some human voice interference at night (the hotel reminded us), the overall stay was extremely comfortable. My mother even felt that she slept better than at home. I have been to Wuzhen many times before, and I have stayed in many hotels inside and outside. None of them can compare with Shengting in terms of service. In addition, there are obvious advantages in hardware. The hotel is located in the middle of the main road. It is convenient to go either way. A few meters from the door is the designated location for the drama festival carnival performance. It is very convenient to watch the performance. The design of the hotel is also in line with my aesthetic taste. The overall structure is an old house, and the room is antique and beautiful. And because it is not near the water, it will not be damp and cold. Once I stayed in other hotels, the quilt was damp... The hotel has several options for breakfast. We chose the morning tea guest (equivalent to the self-service of each morning tea stall in the floating market). It is so comfortable to have tea by the water. Finally, we wanted to go to Beizha before leaving. After Linlin learned about it, she arranged a brother to take us to Beizhakou by the best route. Although this trip to Wuzhen only lasted two days and one night, it was very successful and happy. I am especially grateful to the housekeeper Linlin and several brothers. I will only choose Shengting when I go to Wuzhen in the future.
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Response from Property: Dear guest, Hello~ Thank you very much for your high evaluation of our hotel! We are honored to see that you had a great time here. The hotel is committed to creating a unique experience for every guest. We are very pleased to receive your recognition of the environment, room facilities, restaurant food and service. We will continue to maintain this intention so that every guest staying here can feel the comfort and warmth of home. Miss Linlin is also very happy to know that you praised her, and she will continue to provide guests with quality service. At the same time, we are also very happy that you and your family like the surrounding specialties. We hope to see you again and bring you more good memories. Thank you again for your good comments and look forward to your next visit!
Guest User
Superior Queen Room
Stayed in Oct 2024
Travel with friends
14 review
5.0/5
Outstanding
Posted on Oct 20, 2024
When I came to Wuzhen Theater Festival, I specially chose this hotel in the middle of the main street. Whether I turned left or right, I had a high chance of encountering various performances and parades! And Zhou Wei also has a lot of delicious food!
Environment: Although the hotel facade is along the street, the guest rooms are deep in the courtyard, quiet but warm.
Service: The butler picked up and dropped off the whole way. Thanks to Xiao Chen's service, which was thoughtful, considerate and timely~
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Guest User
Shengting Deluxe Suite
Stayed in Oct 2024
Family
1 review
4.7/5
Amazing
Posted on Oct 18, 2024
Location: The location is very good, right on the main street of Xizha. The room is relatively large, with a living room on the first floor and a bedroom on the second floor. The second floor has a small balcony. During the drama festival, you can see the parade from the window in the room. The pier is at the door, which is also the performance point of the drama festival.
Service: Yaoyao housekeeper is enthusiastic, responsible and considerate. The little girl helped us drag two suitcases by herself and patiently answered any questions. The next day we moved to Tong'an, where the luggage could be transferred directly, which was more convenient throughout the journey.
Facilities: The facilities are relatively traditional. Compared with Tong'an Inn, the equipment is not as modern and intelligent as Tong'an.
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Response from Property: Dear guest, thank you for taking the time out of your busy schedule to comment on the hotel. We have shared your recognition and praise of Yaoyao Butler with all colleagues in the hotel. I believe that with your encouragement, we will work harder to bring a perfect stay experience to every distinguished guest like you. I hope that you can enjoy our better service and experience more elegant and exclusive services next time you stay. I look forward to meeting you again.
Guest User
Superior Queen Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 2, 2024
The environment is elegant and comfortable. The room is clean and tidy. The service attitude is excellent. The breakfast is exquisite and delicious (I have never experienced it in other hotels). Special thanks to Xuehua for the warm reception. The price of this stay on National Day 10.1 is a bit expensive. I am in a good mood for the stay. Next time I have a chance, I will definitely book a room in advance. I hope the price will be slightly more favorable😄
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Response from Property: Dear guest: Hello! Thank you for falling in love with Shengting Hotel at first sight! Thank you also for your high recognition of Butler Xuehua’s service! Beautiful time, someone's eyes will be met inadvertently, boating in the words, I met you unexpectedly this time, thank you for this fate, we will cherish it even more, and look forward to seeing you next time! I wish you well! good!
Wuerdalaola
Superior Queen Room
Stayed in Sep 2024
Family
5 review
5.0/5
Outstanding
Posted on Oct 1, 2024
The service was very good. They would pick us up from the parking lot. The room was clean and tidy. The location of the hotel was very convenient. It was in the center of the scenic area and next to the bus stop. They also gave us souvenirs. I had a very happy trip to Wuzhen. The room was not near the water, but it was quiet and the view outside was beautiful.
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Response from Property: Dear guest, we are extremely gratified by your review. Wuzhen Shengting Hotel is always committed to providing every guest with unparalleled elegant experience and service. We are happy to know that you are satisfied with our hotel environment and services. We look forward to your next visit and we will spare no effort to create another wonderful time for you.
Guest User
Superior Queen Room
Stayed in Sep 2024
Family
4 review
5.0/5
Outstanding
Posted on Sep 22, 2024
I have visited Wuzhen many times. Although the scenery is good, the experience of Shengting Hotel is the pinnacle. This time, my family and I traveled together, with a young child. There were twelve pieces of luggage. Without thoughtful care, it would be difficult to travel smoothly. Yaoyao and Ruru were considerate. Ruru stayed at the tourist center and properly handled the luggage check-in. If not, how could we travel light? Yaoyao led us to the hotel and took the tour bus directly. Without this convenience, how could we travel smoothly?
When checking in, the procedures were simple. Yaoyao's housekeeper quickly handled it without delay, and recommended the breakfast for the next day, and explained the attractions and cruises in detail. Shengting Hotel is located in the core of Xizha, with convenient access in all directions, and it is extremely convenient to visit. When traveling with a child, if you are tired or need to feed or change the towel, you can quickly return to the hotel to rest. Such convenience really increases the fun of sightseeing and makes you feel more comfortable.
Four king-size rooms share a front hall. If you only book one room, you may need to share it with others, which is a bit cramped. However, this time we booked four rooms together and enjoyed the public area alone, just like a private house, private and quiet, doubling the elegance.
Shengting Inn is considerate in its hospitality and exquisitely designed. It is located in a strategic location and convenient for sightseeing. It can be said to be an excellent place to stay in Wuzhen. If Tao Ling's joy of returning to the countryside could be found here, he would also sing and sing in it; if Wang Hui visited a friend on a snowy night, he would definitely feel that the host and the guest blended and felt at home. The scenery is picturesque and the people are warm. It is quiet to live here and happy to visit here. It is indeed a wonderful place in Wuzhen. Whether the whole family is traveling or just taking a rest at home, you can get the ultimate enjoyment here.
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Response from Property: Dear guest: Thank you very much for your high praise of our hotel! We are honored to see you enjoyed your time here. The hotel is committed to creating a unique experience for every guest. We are very pleased to receive your recognition of the environment, room facilities, restaurant food and service. We will continue to maintain this intention so that every guest who stays can feel the comfort and warmth of home. Miss Yaoyao is also very happy to hear your praise. She will continue to provide high-quality services to guests. At the same time, we are also very happy that you and your family like the special food around us. We hope to see you again and bring you more beautiful memories. Thank you again for your review and we look forward to your next visit!
Wangzhezhishi🐯
Superior Queen Room
Stayed in Aug 2024
Couples
9 review
5.0/5
Outstanding
Posted on Aug 15, 2024
Before coming to Wuzhen, I read the online guides that said I had to stay in the Wuzhen scenic area, so when I booked a hotel on Ctrip, I chose Shengting Hotel without hesitation. I received a call from the housekeeper one day in advance to confirm the time and transportation to the scenic area. At about 13:30 in the afternoon, after taking a car to the tourist service center of the scenic area, Shengting’s housekeeper Xiao Pan was already waiting for us. He quickly completed the accommodation registration at the tourist service center, and then led us to the hotel by sightseeing bus. After checking in, he helped us make an appointment for the next morning tea and sent us the navigation. The moment I opened the door, I felt that our choice was correct. There were fresh fruits on the table, cold drinks in the refrigerator, and a bowl of delicious desserts 🍮. After a short rest, I went to drink the afternoon tea sent by the hotel (choose one of the two, we chose Rhino Cafe). After eating and drinking, I started the formal trip. The hotel is located in the center of Xizha Street, close to the attractions in the scenic area, which is very convenient. When I was tired of walking in the ancient town, I went back to the room to rest for a while, and then continued to visit. The morning tea was from 7:00 to 9:00 the next morning. We arrived at the morning tea location (water market) on time at 7:00 and ordered almost all the delicious food. It was so pleasant to eat and listen to opera at the same time. After breakfast, we went to the cultural and creative stores and memorial halls in the scenic area. When we checked out at noon, the butler sent us to the sightseeing bus station. Shengting left a good impression on me during this visit to Wuzhen. Thanks to the butler Xiao Pan for his warm and thoughtful service!
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6/14
Response from Property: Dear guest, thank you for staying at Shengting Hotel and recognizing the butler service! Every city has a reason to be missed, every season has a view that we can't miss, and every hotel has sweet memories. I hope Shengting Hotel will be the warmest and most unique one in your memory. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our passion and strive to make every guest feel at home. Wuzhen Shengting Hotel is eagerly looking forward to your visit again. I wish you a happy life!