To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.9
Amenities4.8
Service4.9
Cleanliness4.8
Filter by:
Sort by:
All reviews(1433)
Positive reviews(1427)
Reviews with photos/video(561)
Classy environment(404)
Close to scenic area(132)
Well designed(109)
Offers pick-up/drop-offs(74)
Garden view(60)
Perfect for kids(41)
Has facilities for children(12)
Negative reviews(6)
Jen Ling
Yi Kong Heated Floor + Smart Mattress Room
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 4, 2025
Very nice and clean hotel, the owner is very friendly as well. Love the interior deco and the pantry which is great for family to have short meets at night or morning breakfast.
Guest User
Guestroom - Double Occupancy
Stayed in Dec 2024
Couples
4 review
4.2/5
Very Good
Posted on Dec 10, 2024
Location area is alright, however it would be best if hotel could provide slipper to wear indoor during cold season.
Very sweet of them to provide gift after check-out too.
Shanese H
Guestroom - Double Occupancy
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 28, 2024
Our stay at Puyi Seclusion Wuzhen Boutique Homestay was fantastic from start to finish!
The staff were incredibly friendly and attentive, always ready to help with a smile. We were pleasantly surprised when we received a complimentary upgrade to a room with a bathtub.
The location was perfect –it is in the middle, and within walking distance to the main attractions of West and East Scenic Zone.
I highly recommend Puyi Seclusion to anyone looking for a relaxing and peaceful stay with an excellent service!
Show More
Response from Property: The courtyard is quiet and peaceful, and the sound of water makes you relax for half a day... Make a pot of warm tea, listen to the sound of the drizzle in the south of the Yangtze River, and empty your troubled mind! Looking forward to your visit again!
Show More
JackEng0317
Guestroom - 4-Person Occupancy
Stayed in Oct 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Nov 3, 2024
Great location is you want to stay outside of xizha scenery, 10 mins walking distance to the main entrance of Xizha
Response from Property: 庭院幽幽三分禪,水聲潺潺半日閑…泡一壺暖茶,聆聽江南的細雨聲,放空自己煩雜的心靈!期待您的再次光臨!
Anonymous User
Guestroom - Double Occupancy
Stayed in Oct 2024
Couples
5 review
5.0/5
Outstanding
Posted on Oct 27, 2024
Satisfied and great stay here
Walking distance to xi zha
Room is clean and spacious
The hotel recommend some food and place to visit, even provide video guidance
Friendly and professional staff
Thank you for the gift ❤️
6/8
Response from Property: The courtyard is quiet and peaceful, and the sound of water makes you relax for half a day... Make a pot of warm tea, listen to the sound of the drizzle in the south of the Yangtze River, and empty your troubled mind! Looking forward to your visit again!
Show More
Lee_Kelvin
Guestroom - Double Occupancy
Stayed in Oct 2024
Couples
5 review
5.0/5
Outstanding
Posted on Oct 20, 2024
The hotel is about 1km walk from Wuzhen, the room is clean, the scenery is quite beautiful and pleasant, the staff is friendly and the service is good.
Response from Property: 庭院幽幽三分禪,水聲潺潺半日閑…泡一壺暖茶,放空自己煩雜的心靈!期待您的再次光臨!
LUC45
Guestroom - Double Occupancy
Stayed in Sep 2024
Couples
4 review
5.0/5
Outstanding
Posted on Sep 20, 2024
they are super friendly, free upgrade to premium room with bath tub. Room is cozy and clean. The staff even treat us some local snacks when we check out. 10/10 definitely will come again !
Response from Property: One city, two people, and a wonderful memory! Thank you for meeting you at Puyi Retreat, and thank you for your recognition. We will continue to work hard to achieve perfection!
Cheng Soon
Guestroom - Double Occupancy
Stayed in Sep 2024
Couples
7 review
5.0/5
Outstanding
Posted on Sep 5, 2024
Walking distance to both east and west scenic areas. The curtain should be changed to those that block out sunlight. There was knocking sound from the roof when the Aircon was working. Everything else is perfect.
Response from Property: The courtyard is quiet and peaceful, and the sound of water is so serene. Make a pot of warm tea and let your troubled mind go. We look forward to seeing you again!
Guest User
Guestroom - Double Occupancy
Stayed in Sep 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Sep 3, 2024
This is the first time i stay here. It’s very amazing from check-in to check-out. When i arrived, the reception has well-arranged all the rooms. She also share with us travel route, very very kind of her. When we check-out, they prepared a gift that are Wuzhen traditional cookies for us. It’s amazing.
Response from Property: I am in a particularly good mood today. The sun is out, the flowers are blooming, and the birds are singing. It turns out that it is your five-star praise! Thank you for coming, which is the greatest affirmation for us!
xanthel
Guestroom - 4-Person Occupancy
Stayed in Nov 2024
Family
8 review
4.0/5
Very Good
Posted on Dec 15, 2024
Staffs were very nice and helpful. We were gifted a bag of local goodies by the stay. Only issue was free that there's no lift and fridge, and the air warmer took a really long time to work.
Guest User
Guestroom - Double Occupancy
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 27, 2024
Nice hosts
Wonderful service
Very clean and spacious room
Strongly recommend
Not too far form Wuzhen West Scenic Zone and very near lots of local restaurants
Wang
Guestroom - Double Occupancy
Stayed in May 2024
Couples
7 review
5.0/5
Outstanding
Posted on May 24, 2024
My boyfriend and I both love this homestay. The owners are very helpful and friendly. Even though their rooms are near the road, but their windows are very insulated so the room is very quiet. The owners extra amount to help us whenever we need help or we ask a question they really take good care of us.
The towels are exceptionally clean when we are staying there.
We will recommend this place to anyone who wants to have a pleasant day in Wu Zhen.
Response from Property: One city, two people, and a wonderful memory! Thank you for meeting you at Puyi Retreat, and thank you for your recognition. We will continue to work hard to achieve perfection!
STCHANG
Guestroom - Double Occupancy
Stayed in May 2024
Family
2 review
4.7/5
Amazing
Posted on May 21, 2024
Homestay staff is very friendly, helped us with the luggage and to arrange transportation to the bus station. They also give us free gifts upon checking out. Besides they also allowed us to choose which room we preferred and allowed us to upgrade to bigger room for free. Perfect service and no complaints at all.
Response from Property: 美好的生活,從您開始,分享一種美好,感恩每一次的遇見,我們等您回來!
Guest User
Guestroom - Double Occupancy
Stayed in Apr 2024
Couples
4 review
5.0/5
Outstanding
Posted on Apr 7, 2024
NUMBER ONE in Wuzhen!
By far the best homestay/hotel we have stayed in for this price.
So clean so beautiful.
I have stayed many places but this is by far the best one.
Response from Property: We are deeply moved by your few short words. Everything we did was just to make you smile. May our next meeting be as wonderful as this one!
Guest User
Guestroom - Double Occupancy
Stayed in Sep 2024
Couples
2 review
5.0/5
Outstanding
Posted on Sep 11, 2024
The front desk was very friendly and helpful. To our surprise, they even offered us for a free upgrade of room, which is much more spacious than the 1 that we originally booked for ! The room was clean. The hotel is quite near to the tourist spot, just few hundred meters away from 西栅and东栅. Will definitely recommend others to stay here.
Response from Property: 一座城,兩個人,一段美好的回憶!感謝能在璞意隱居遇到您,感謝您的認可,我們會不斷努力,做到盡善盡美!