To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(2105)
Positive reviews(2082)
Reviews with photos/video(238)
Delicious breakfast(285)
Friendly front desk staff(205)
Classy environment(202)
Convenient parking(102)
Close to scenic area(92)
Nice toiletries(64)
Clean bathrooms(29)
Garden view(25)
Negative reviews(23)
Guest User
Superior Room (2 beds)
Stayed in Nov 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on Dec 17, 2024
Perfect stay. Everything is great. Recomended
Response from Property: I am very happy to receive such kind words, like a spring breeze in my heart! Your good comments, a simple like, a sincere affirmation will fill our hearts with strength. Duoer will work tirelessly and hope to bring unexpected warmth to every Duoer friend~
Guest User
Superior Double Room
Stayed in Jun 2024
Family
4 review
4.7/5
Amazing
Posted on Jul 9, 2024
This hotel was a stop over for us which served its purpose. Probably wouldn’t consider for a long stay as we had no fridge in our room. Other than that, can’t fault it.
Response from Property: Dear Duoyou, thank you for your comments on Duoer. It's a pity that we didn't get your full score this time. I hope we can get your full score next time. We will work hard to do better and better. I look forward to seeing you come again next time and see a different us.
CHEW HUI
Superior Room (2 beds)
Stayed in May 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jun 29, 2024
Hotel located near wuzhen. Just take around 5 minutes drive to wuzhen. The view outside hotel is very nice. A lots of restaurant and shop surrounding the hotel. All hotel staffs are very good service and polite.
Response from Property: Dear guest, hello, thank you very much for your thoughtful and heartwarming comments on the hotel. Duoer really wants to give you a big hug. The best journey in life is to go to a strange place and discover a long-lost feeling. Duoer is very lucky to meet you and to be able to serve you. In a strange city, you can feel the warmth of care and care, which brings you closer to this city. Photos of you have left the beautiful time you stayed in the hotel, and also left the traces of your journey in this city. I look forward to meeting you again and wish you all the best.
MarkKiwi
Superior Double Room
Stayed in Nov 2024
Solo travelers
17 review
5.0/5
Outstanding
Posted on Dec 20, 2024
Slightly older and simpler than some of the Atour hotels I've stayed in recently, but generally a very good stay. Clean, tidy and friendly service.
Response from Property: 得此美言甚歡喜,如沐春風在心間!您的一個好評,一個簡單的喜歡,一句真摯的肯定都會讓我們的內心充滿着力量,朵兒會不懈的努力 希望帶給每一位朵友不期而遇的温暖~
Maria
Superior Room (2 beds)
Stayed in Aug 2024
Family
7 review
5.0/5
Outstanding
Posted on Sep 16, 2024
Clean and spacious room. Staff very helpful and friendly.
Response from Property: 非常感謝您抽出寶貴時間為我們提供好評。您的肯定是朵兒前進的動力,朵兒將一如既往地提供優質服務,確保每位客人在我們酒店都能享受到舒適愉快的住宿體驗
David Gobrogge
Superior Double Room
Stayed in May 2023
Couples
4 review
4.7/5
Amazing
Posted on Jul 17, 2023
The staff were very friendly and courteous. Check-in was extremely quick and easy. The room was clean and organized as described on the website. The hotels location was near all the places we wanted to visit during our stay.
Response from Property: 嗚嗚嗚。。。。朵兒好傷心哦,沒有得到您的五分好評,一定是朵兒哪裡做的不好了,能給朵兒個機會嗎,可以聯繫一下酒店,有任何問題都可以第一時間幫您解決哦
Guest User
Superior Double Room
Stayed in May 2023
Family
6 review
4.5/5
Great
Posted on Jun 15, 2023
The hotel is near Wuzhen resort areas. You can take 5 mins Di Di or take a walk for 15 mins to Wuzhen resort area. There is a long food street there for you to choose. Although this hotel looks like a Chinese traditional building, it is very clean. Receptionists are so kind and helpful.
Response from Property: 親愛的朵友,感謝您對朵兒的點評哦,很可惜這次沒有能得到您的滿分,希望我們下次可以爭取到您的滿分好評,我們會努力越做越好的,期待您下次再來,可以看到不一樣的
Luca_意大利
Elegant Room
Stayed in Dec 2022
Business travelers
14 review
4.5/5
Great
Posted on Jan 12, 2023
Room cozy and very clean, unfortunately due to the Covid situation, the breakfast was delivered in the room.
location close to the main activities
Response from Property: Thank you for your praise. It is the greatest honor for Duoer to get your recognition, and it also gives Duoer a great motivation, let us continue to improve and innovate in our future services, and look forward to your visit again. Duoer will serve you wholeheartedly Service~haha~ I wish you a happy day, more and more beautiful~
Miaojiaderen
Superior Room (2 beds)
Stayed in Jan 2024
Family
4 review
5.0/5
Outstanding
Posted on Feb 10, 2024
Ok、ok
Response from Property: 得此美言甚歡喜,如沐春風在心間!您的一個好評,一個簡單的喜歡,一句真摯的肯定都會讓我們的內心充滿着力量,酒店位於烏鎮鎮新華南路325號,距離烏鎮東柵景區700米,西柵景區1300米,周邊300米就是烏鎮汽車站,交通比較方便,周邊餐飲也非常多,酒店1層大堂設有[竹居][亞朵百貨]公共洗手間][休閑等候區],酒店還有免費的健身房[汗出]、洗衣房(出塵]可以使用。朵兒會不懈的努力 希望帶給每一位朵友不期而遇的温暖~
fyxiaoxiang
Superior Room (2 beds)
Stayed in Nov 2024
Family
5 review
5.0/5
Outstanding
Posted on Jan 1, 2025
The New Year's surprise was great. It is my favorite Atour. The service is first-class and the hotel is beautiful and quiet. Many foreigners choose this. My mother is very happy and said that she has experienced the best hotel service staff all over the country. I think so too. I hope to stay here again when I come to Wuzhen in the future. I have caused a lot of trouble to others in the store. Thank you one by one. I wish you all a happy New Year and all the best.
Original TextTranslated by Google
6/8
Response from Property: In a perfect journey, there is always unexpected warmth and touching moments. We are happy to provide warm and thoughtful service to every guest. Your satisfaction is the biggest motivation for us to move forward, and it is worth it to do more. Duoer believes that guests are family members, so that every trip of yours feels like home. The care, consideration, care and warmth for family members are the most sincere gifts that every Duoer gives to their loved ones. Atuoshi is a humanistic hotel with the theme of reading and humanistic photography. You should feel the cultural and artistic atmosphere different from other hotels. I hope to meet you again.
Guest User
Superior Double Room
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Dec 24, 2024
The check-in experience was very good, and the lady also delayed my check-out time because she gave me a very cute apple on Christmas Eve. The service attitude was great, everyone was very polite, and the experience was OK. Goodbye.
Original TextTranslated by Google
Response from Property: Thank you very much for your praise of Duoer. Duoer's friends were very happy to hear it. Duoer is so considerate. Thank you for your support. Creating a comfortable and convenient environment is Duoer's greatest promise to you. I hope that every Atour Hotel you stay in will satisfy you and surprise you. Please like it and come often. Because all this beauty is just waiting. Wuzhen Atour Hotel looks forward to your next stay!
Guest User
Superior Room (2 beds)
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on Dec 23, 2024
The service of Atour is still very recognized and satisfactory. When you check in, you will be served hot black tea, which adds a touch of warmth in the cold winter. When you leave the hotel, you will be provided with mineral water, which is very considerate. The location of Atour Hotel in Wuzhen is very good. It is not far from the scenic spot and it is very convenient to take a taxi. Opposite the hotel is Nanzha Old Street, and the scenery is also good. The hotel's facilities and equipment are very complete. The air conditioning is quite powerful. Friends who feel hot can turn off the air conditioning or open the window for ventilation. The laundry room can wash and dry clothes, which provides convenience for tourists. The hotel also has a small garden, but the weather is cold. Otherwise, it is also good to sit in the yard and drink tea and chat. The breakfast is OK, and the variety meets the choice of guests. The tofu brain is delicious. You can try the taste and adjust it yourself. The overall environment of the hotel is not bad. The architectural style of the ancient town in Jiangnan, the lobby is very beautiful and atmospheric. You can find the front desk staff for any needs during your stay, and they will patiently answer. Atour Hotel is still a good choice for travel. Don't step on the pit. The price of traveling in the off-season is very favorable. You can experience it when you go to Wuzhen.
Original TextTranslated by Google
Response from Property: Thank you very much for taking the time to give us a good review. Your affirmation is the driving force for Duoer's progress. Duoer will continue to provide high-quality services to ensure that every guest can enjoy a comfortable and pleasant stay in our hotel.
Guest User
Queen Room With Garden View
Stayed in Nov 2024
Couples
15 review
4.5/5
Great
Posted on Dec 9, 2024
The king-size room looked a bit small, so I paid an extra 150 RMB to book a king-size room with garden view. It said it was 45 square meters, but when I opened the room, it turned out to be a very small room. Did they include the shabby yard in the room area?
Original TextTranslated by Google
Response from Property: Dear Duoyou, hello! I'm very sorry that I couldn't give you a satisfactory check-in experience this time. The size of the Xingyao Garden View King Room is 45 square meters with a yard. We will introduce the room size to the guests in detail during their stay. Duoer sincerely apologizes for the inconvenience caused to you.
Guest User
Superior Room (2 beds)
Stayed in Nov 2024
Family
17 review
5.0/5
Outstanding
Posted on Dec 6, 2024
Stay overnight at the Atour Hotel on the bank of the Xiaohe River. Combined with the night lights and ancient charm, it is like the ancients' description of the river flowing and people living there...
The room is of a reasonable size. There is a tea table. Sitting there to drink tea, the scenery outside the window seems to have traveled through the ancient flourishing city. There are many handsome guys here, and the service is exquisite. Due to an emergency, the night shift guy ran up and down to help solve it. The speed of handling the problem is 👍. His bed and pillow are absolutely magical. Many days of sleepiness are solved in one night. There is also a rich breakfast. Before leaving, there is a big-eyed handsome guy who gave 🈶 souvenirs and two bottles of hot water. It is so heartwarming. Atour~ must be my next choice
Original TextTranslated by Google
Response from Property: I am very happy to receive such kind words, like a spring breeze in my heart! Your good comments, a simple like, a sincere affirmation will fill our hearts with strength. Duoer will work tirelessly and hope to bring unexpected warmth to every Duoer friend~
Anonymous User
Superior Double Room
Stayed in Oct 2024
Travel with friends
25 review
5.0/5
Outstanding
Posted on Nov 30, 2024
Nice hotel, the service staff is enthusiastic and patient, the handsome guy is dedicated and professional, and a bottle of heated mineral water and a box of snacks were given when leaving the hotel. It would be even more perfect if there were welcome fruits in the room when checking in! The room facilities can meet the needs of staying in, and it is not far from Dongzha on foot. It may not be the peak season, and the surrounding area is relatively deserted!
Original TextTranslated by Google
Response from Property: Thank you very much for taking the time to give us a good review. Your affirmation is the driving force for Duoer's progress. Duoer will continue to provide high-quality services to ensure that every guest can enjoy a comfortable and pleasant stay in our hotel.