Candlewood Suites Topeka West

The worst hotel or motel I’ve stayed in over the course of my entire life. A dump. I don’t think corporate has ever approved maintenance or cleaning, although I saw a vacuum cleaner in the hallway, but it’s apparently broken, because every floor is disgusting. Although there’s no way staff have any time or support in such a terrible place, or maybe they just don’t hire anyone? Clearly this is management and corporate. I’d never blame staff so obviously set up to fail. There was a housekeeper alone around the front desk instead of a night auditor or anyone who might be in a position to actually help. The toilet seat was tightened in a way that whacked me in the back when I tried to sit. The bathroom fan didn’t do anything. The faucet was physically separating from the tub unit. The parking lot has also never been maintained or cleaned. Much of the pavement is cracked. There’s trash everywhere. Everything about this place is awful.

The room reeked of smoke. Told the front and she was apologetic but could only offer a can of fabreeze as they were completely booked. Walked without my shoes on and quickly put them back on…the carpet felt gross. Pulled out the pullout couch and the mattress cover was stained. No bedding for it in the room. Had to ask for it—it was brought up very quickly. Glad for us it was only one night—and a short stay at that.

This place is terrible, I had reserved a room with 2 beds, when we got there and they gave us the room key, we went upstairs and open the door to the room, it has people sleeping in, they said some bad word, we got scared and closed the door, when to the main lobby and told him, the employee, didn't what to do, he said to wait and see if he can find another room, he literally when around to see if he can find and room for us // this was almost 1am// finally , he said he found a room but when we went inside, it was only one bed, at this time we were tired and ready to rest, so i went downstairs for some blankets and towel because they don't put them in the room, at this point my daughter has to sleep in the floor, but when i went downstairs the guy employee told me he had find another room, and i waited 15 minutes to get the key, so i went to the upstairs to tell my daughter and my sister that we have a room, we grab everything and went to the next level to the room, when we opened the door the room it was the clean the bed was not made and it was dirty plates everywhere, so we went downstairs and told the guy and he said he did not what to do because in the system it said that it was espy so I told him that we will go back to the room with just one bed. The next morning, we was expecting to be able to talk to a manager and told him what just happened... but he did not want to talk to us, first the lady front desk now cuz the guy have left told us that he was upstairs , but when she call him he just said to take a note, she could not print a receipt and they was over charging us , she said that it will show and the bank statement the refund, and days went by and many emails many call and finally they took it off, but my surprise after almost 2 months later they put the charge back to my account and thy place 2 payment, I call the general manager finally he decide to answer my voicemail but he was so rood and he didnt want to hear me or send me to right direction to whom can help me solve this issue, he was rude about it and he hand up the phone on me, he is not even close to customer service!! I will never stay at this company or any hotels From IHG.

Rooms were stuffy with a musty odor. No pool and amenities that were thought to be available weren't. Have had better stays.

Very clean in the room, but the hallways and stairwells not so much. Even the outside area needed attention.

Amazing service from Kimberly!! She is amazing and deserves a raise ASAP!! Superb customer service and made me feel so welcome. Excellent hotel. I think this is my new favorite place to stay when I’m traveling through Topeka.

It didn't feel like the cleanest place.

We were going to stay here but it was dirty in the lobby and room and we did not feel safe. The hotel staff did not seem to care about our input on safety and cleanliness.

The non working appliances and the lack of employees