TLH is located in a fantastic location, just a short walk away from the seafront. ROOM Our room, 304, was very spacious and kept immaculately clean by our cleaner, Lucy Ann. The room was baking hot, despite the windows being open… this is unusual for the Victoria hotel. The beds were comfortable, a good nights sleep. The bathroom was very clean but toilet was leaking at the bottom (2nd time this has happened at the Victoria). Would preferred higher quality hand soap rather than bars of soap. Shower gel was provided but wasn’t a known brand; not the high quality I know TLH provides. Maybe a bathroom refit could be a refurbishment before all the rooms are done? I know budgets are tight but the bathroom was in need of some TLC. FACILITIES Outstanding Aztec facilities can be found on site. The pool, indoor and out, are brilliant. The spa is amazing. The arcade also provides entertainment for the younger children. The entertainment team’s vocalist, Matt, is amazing, Frank Sinatra tribute wasn’t as brilliant but everyone has their own taste. There is also Bingo and Toby Club for the children every night. Parking is free for hotel guests who book direct (this is fab as many hotel don’t offer this). I’ve certainly noticed the car park is much emptier since they created these charges; deterring non hotel guests from parking. FOOD Service in the restaurant was rather slow, particularly on the 1st evening meal. Not only is this because there are far less staff in the restaurant (than previous years), but is because many staff just stand around, taking or doing nothing. We had to walk up to a waitress to ask for dinner roles and cleared away our own plates as they had stood in our table for 10 minutes. Service from the staff in the Windsor bar (serving drinks) was better. On the first night, the main option was a turkey dinners but the only vegetables were sprouts and cauliflower cheese! These aren’t popular vegetables at all (no carrots, peas, sweetcorn (which could be easily boiled from frozen!), broccoli, green beans). Us, and many other customers had bland plates with just meat and potatoes. Furthermore, by the time (at about 1945) we came onto our deserts there was only ice cream (or a Black Forest gateaux which had been found in the back of kitchen) none of the options that were on the menu. This wasn’t good enough nor the high standard the food, normally, is. The 2nd dinner was better with more options and better food and service, a lovely lasagne. Breakfast was to a good standard but the waitress’ asking if we want anything off the menu could be quicker. The cooked breakfast was too a tremendously high standard. Just delicious. A greater continental offering would be beneficial. Maybe potted flavoured yoghurts rather than the huge bowl of natural yoghurt, more pastries (other than croissants), pancakes, muffins, fruits or cold meats? Overall, a wonderful stay - already looking forward to next year!