Tor Park Hotel, Sure Hotel Collection by Best Western

Decent location. Spacious room with good in room facilities. Reception is open 24hours. Staff at reception were very friendly. There was a lot of noise from people running up and down the stairs and this continued till late at night. Otherwise it was an ok stay with value for money.

Everything was exceptional. The room was clean, the staff were very helpful, and there was a delightful continental breakfast. Additionally, the hotel offered a lovely view and a quiet atmosphere. I couldn't ask for more; it's a very good rate for what you're getting, to be honest.

I have to say after reading some of the previous reviews I was pleasantly surprised by our short stay here. We hadn't planned on going anywhere this year as we're currently renovating our cottage but we all needed a break. Being extremely last minute and the fact there were six of us we didn't have many options, Tor Park had mixed reviews but we figured for the reasonable price we'd risk it. We stayed for two nights in two family rooms, on arrival our sat nav brought us directly to the hotel. Luckily we got a parking space, check in did take a little while but the gentleman dealing with us was friendly and professional. Our rooms were nothing like the photos that are being uploaded by other guests. They were clean, nothing was broken and I'd say in a fair state which is what you'd expect paying the prices they charge. Beds were fairly comfortable, we all slept well. One room was extremely hot but they provided fans. We walked into Torquay on both evenings which was a pleasant walk, if we needed somewhere to stay in Torquay again we would most definitely consider coming back.

The building is old and could use a lick of paint and some new carpets. However, the room had been fully decorated, was great value, clean and tidy with a bath tub rather than just a shower. and a heated towel rack. The TV signal was really bad, but the WiFi was good, so we were able to watch TV on our devices. There was free off road parking. More options for breakfast would be nice, but if you like a simple continental it's nice. There were lots of options to local restaurants on deliveroo, so we were able to enjoy a nice meal in the lovely alcove in the room where there was a table and 2 chairs, looking out the bay window. The staff, Hissan and his team were amazing, caring and friendly, providing ice for our cooler twice and also amending our booking to a second night stay, without making us change rooms. For an inexpensive stay, you'll have a hard time finding better.

Avoid at all costs. Refused to honour booking a friend had made a year ago, as their prices had increased since he’d made it. Sent him packing ant door. Absolutely vile people and behaviour. Judging by most other reviews I’ve seen since looking, he had a lucky escape. Filthy cesspit of a hotel and a total scam/rip off according to many others.

We booked the family room and it was just a nightmare. The pictures advertised on the booking websites are not as they appear. There is an overpowering damp smell throughout the hotel. The hotel room was filthy; stains on the floor and walls, bathroom was full of mould and dirt on the floor. The window didn’t lock. There are cigarette butts and rubbish all around the outside. We did not feel safe in this hotel and ended up leaving so we didn’t stay. It ruined our family holiday.