Hotels near Torbay NCI Watch Tower, Torquay

I am writing this review on behalf of my parents who have just stayed at the Trecarn through Caledonia Travel - and theyve had a fabulous time. Yes the hotel needs a little updating in places but they are getting back on their feet from suffering 2years of covid. For my parents - the staff were excellent and the food was excellent (buffet style for which you could eat has much as you wanted and 4free drinks per person). The evening entertainment was very good and they enjoyed the bingo also. Their Caledonia Drivers were excellent and all the trips were also thoroughly enjoyed. Overall a great holiday

Excellent service from the reception staff to the bar staff. All queries answered straight away.

Stayed here for 4 nights in August with my husband as part of our break away. Will start with the positives first - room nice and clean, breakfasts really nice and lots to pick from, parking included and free access to the grounds. Now for the negatives - wedding on whilst we were there which consisted of a lot of noise until midnight on our last night which wasn’t ideal with a 6hr drive home the next morning. I completely appreciate a wedding being there as the place has lovely surroundings however we weren’t made aware of this when we booked and had we known we would have booked somewhere else as it was like a nightclub. Another massive issue was the guests staying in the same wing as us especially those in the room above ours. Constant banging of doors all day and night resulting in every night having broken sleep which was really frustrating. Did bring this up with the bar manager on our 3rd night as he was moving another guest at 10.30pm to a new room due to issues with theirs. The following morning the manager of the hotel did get in touch, offered to move us rooms which I declined due to having to move all our belongings and not actually being moved away from the noise that was to come with the wedding that day. I did explain how the experience whilst staying at the hotel had put a downer on our break and that I felt we had been ripped off. She went away and sorted a partial refund for us which is appreciated. As lovely as the place is, I really wouldn’t recommend it to anyone due to the issues we had making it impossible to actually get some sleep. Lastly I have never stayed anywhere where there is no staff available at night. They finish at 7/8pm and that’s it then till the next morning. This I feel is a little on the unsafe side of how to run things in case an emergency happens who can help??