Hotels near Palazzo Baronale, Torre Del Greco

The front desk staff at this hotel was unhelpful and rude at best. They made us feel as if our stay was an inconvenience to them. Especially the older man and tall woman with long brown hair. Anytime we asked a question or for help the answer was, “ no “ I had three rooms that I reserved well in advance. Upon check in they overlooked the front stairs and parking lot. I asked for just one room to be changed. The answer I received was a flat uncaring, no. She didn’t even check or care to help. I said no? Can you at least check? She agin replied with a smirk, no. Frustrating at best. Then they speak Italian in front of you to each other and laugh. They did this many times. But not when we were with people who understood. One relative called them out on it and they made like they didn’t know what she was talking about. Our stay didn’t get much better with the front desk throughout our stay. They were all equally unhelpful and can definitely use a course in customer service, manners and hospitality. The saving grace was Dario at the pool, Pasquale and Alessandro. They all went above and beyond to make us feel comfortable and welcomed. The front desk staff can use to take some lesions from them. The housekeeping staff did an amazing job cleaning rooms and keeping the hotel polished. The rooms - the rooms are a bit small and there is limited space for clothing. We had to leave a lot in our suitcases as there are no dressers. For two people sharing a room it’s difficult. The shower is very small and odd. The shower is a perfect square shape and sliding glass doors really don’t leave much room for you to move around. Tall and hefty people will have a very difficult time navigating in it. The air conditioning is terrible and the water smells like sulfur as do the hallways. The room only has one key! This makes it very difficult when there are more than one person in the room. They encourage you to leave the key at the front desk so it’s always available for whoever is in your room but we didn’t feel comfortable doing that. Plus this is 2022! If you must use an actual turn key, at least make 2 for each room? The pool closes at 6 the sky bar closes at 12. The wait staff at both places are amazing. The pool area is small and no frills but it served the purpose. We asked for music one day and Dario happily obliged. He was so wonderful kind and we found him to be the shining star of the hotel. The breakfast they offer is terrible. Eggs and hot dogs? I’ll pass. Canned fruit salad, assorted croissants and breads, Cheese slices and ham. Because of the terrible breakfast we never ate dinner at the hotel. We did do lunch by the pool and for pizza sandwiches and salads it was fine. Our stay was good because of the people we were with. We were able to make our time there bearable. The servers I mentioned were memorable and saved our trip. Would we return or recommend this hotel ? No I could not. Unless you had to be in the area and had no other choice

Looking to do some sight-seeing in southern Italy near Napoli? Hotel Puntaquattroventi fit the bill perfectly. We were two families of four. We have four boys between us (ages 8 - 15). We were traveling to Napoli & to Pompeii so Ercolano was perfectly positioned in-between the two. Here are the highlights: - The Parking: Included and very accessible. I don’t recall there being a valet but it was steps from the front door in a gated lot. If you have a car, you just pull right in on arrival. - The Rooms: For a family of four, it was good because we could get two queen sized beds and a large bathroom with a balcony overlooking the ocean. One thing to note here: the rooms, as is the entire hotel, were a bit dated. I’d describe it as a very well kept 1980s Miami vibe. Ultimately, every thing was clean and comfortable. - The Pools: There are two salt water pools (one indoor and one out). The indoor pool is olympic sized. Also note the the facilities are used by the community. I think there is a local swim team that practices there but it was never a problem. It sort of added to the atmosphere because the place was all inclusive but you were still around locals. My kids are swimmers and it kept them amused our entire stay. - The Beach: The beach was steps from the outdoor pool. You have to walk down some stair, but it is passable. The beach is a quintessential Naopolitan beach. It’s rocky but they had ample lounge chairs and umbrellas. They even had a covered lanai to get out of the sun. (Both the pool and the beach are almost a must if you are doing a walking tour of Pompeii in July.) - The Food: The breakfast was a buffet and included in our room fee. It was both savory & sweet with pastry & cured meats. Fantastic. The restaurant was great for dinner. All dining areas are on outdoor balconies and have amazing waterfront views. There is also a full service snack bar by the pool that is reasonably priced. Truthfully, we stayed there for four nights and barely eat off the grounds during that time. - The Staff: Knowledgable & courteous (i.e. - They suffered through my very poor Italian but also spoke English when needed : ) - The Price: Considering all it included, it was very reasonable. Ultimately, I decided to write this review months later because I keep thinking back to how amazing it was. I’ve been to Italy several times both alone & to visit my Italian family. This was the perfect place to build in some R & R on a trip that was very busy. I would definitely go there again.

We had a great time in Pompei thanks to staying in this hotel. The staff was friendly and helpful every minute - at reaching the hotel by the right train in the evening or even to get tickets to Vesuvio volcano that was overbooked online. Thanks to them we did not need to buy the package tour and we free to get there. The hotel has unique ambience and its decently devoted to the history of Pompei. It is next door to the ancient Pompei. Many restaurants are nearby. The room was great, spacious, quiet and clean. There was no noise from the street. We were sorry that the spa closes so early but the hotel was transparent in it. The breakfast was great for sweet lovers but a bit restrained for others. The bowls were not replenished until we have finished the breakfest. I was missing more vegetables and cheeses and those small local delicius things such as olivas or dried tomatoes that makes the breakfast at the hotel great. But it were just minor things. Thanks to all the staff for a great time.

We had a very good experience with this hotel. Situated across the beach, near to the bus station and close to the railway station, the hotel has big, spacious rooms, with all the ammenities needed. The breakfast was great, with a lot of choices, and mostly, the breakfast room was a rooftop with such an amazing view over the sea and vezuvius. Everything was perfect

There are pros and cons to booking this hotel. Firstly it’s not too expensive. Yes it’s situated nicely to accessing central Sorrento but it is situated at the junction of Via Bernardino Rota and Via Bartolommeo Capasso which are very busy roads…one leading to the local elementary school and local Police Command Centre the other a busy main thoroughfare. There are two zebra crossings by the hotel which realistically are ignored by the Italians so be very careful when crossing. The noise of traffic is a constant and the pollution from vehicles is ever present…we could smell it from our third floor balcony most days. It does quieten off late at night but it can disturb a good nights sleep…..we could hear traffic on occasion from 04.30am with bins being emptied and bottles being rattled as they are taken away. As for the hotel it is a three star hotel so don’t expect anything swanky. It is neat and tidy and is kept spotlessly clean by the girls who see to the rooms etc…they are fantastic. The dining experience from my point of view was variable…breakfast service and food provided was good. Evening meals were chosen at breakfast time from a list provided by the staff…..you basically tick off what you fancy from the choices available…I found the evening meals variable in quality….some were good, some were not. Some guests we spoke to had made complaints that their food was cold upon being presented to them. Must say they do good soup. We did not eat at the hotel every night ….to be fair I’ve had better’s Italian food from local restaurants at home. Bedrooms are spacious, bed comfortable but we found the pillows a bit hard but that’s just our opinion….as said previously the rooms are kept clean …so no complaints. The bathroom although dated was functional and everything worked. The hotel lift at best takes two people at a time so get ready to wait if you find the stairs a hardship. Overall the hotel is what it is…an unpretentious hotel befitting of it’s three star rating…..some guests had returned for the fifth time so they clearly liked it….would I use it again….probably not….I think it’s worth spending a few extra quid and seeking out a hotel that is just as close to the centre but has a better rating.

Unless you are driving, DO NOT STAY HERE. Terzigno is an isolated town, an hour on the train from Naples. (And the last train leaves Naples at around 8pm, so don't expect to at least be able to have a nice evening out in Naples and then head back!) The accommodation itself is fine. The rooms are large, clean and the beds very comfortable. There are things that could be improved on; the shower was useless. A working fridge was essential given the poor food offering - but like the wifi, was not working.... The breakfast was very disappointing. The only items provided are a few cakes/'toast' (all in packets). Bottled juice (peach - no other flavours) was nice. There's a coffee maker in the kitchen which was left flooded by a previous user - the hotel owner/manager said the water just needed emptying. But there was no sink! Very helpful... So we went without. There is nothing fresh at all - no pastries, no bread, no fruit, no yoghurt. There are unbelievably NO TAXIS in the entire town. There is no mobile phone signal and the hotel wifi was not working..... so without a car you are really isolated. The guy who is at the other end of the whatsap number given out was a young bloke who spoke absolutely no English whatsoever. It was very difficult to communicate anything at all and pretty stressful. The property said in an email before we arrived that they offered airport transfers - so we said we would like one. They didn't even bother to reply. Overall, a disappointing stay and a stressful experience we wont ever be repeating.

Firstly the good things, this hotel was kept very clean and the staff were all very friendly and did help with the issues we experienced. The negatives: on arrival our room wasnt ready, we had left home at 07.30 in the morning, and arrived at the hotel 17.30, so an exhausting day travelling (as flying usually is) so to find that the room wasnt ready was not a great start. We had to sit in reception for approx 45 mins waiting. But the main problem for us was that the air conditioning was broken while we were there. The room we were in was on the ground floor, there was no pavement on the street outside so we had cars driving and parking right outside our window. Due to the broken air conditioning we needed to keep the window open to try to get some airflow, but this meant we had all the street noise and traffic fumes coming into the room. The hotel did move us to another room on a higher floor so we were away from the traffic fumes, unfortunately this room had the sun shining in all day and was even hotter than the first room. Again the staff were helpful and found us a fan to use which did help a bit. Our first room on the ground floor was not as nicely decorated as the second room, the first room was tatty and basic, so I think it will depend which room you get allocated as to how nice the room is. We had read reviews that the area is not nice, it was so much worse than we could have imagined - I have never seen so much rubbish piled up, its grubby, dirty and smelled of urine. I had thought a 25-30 minute walk into Naples would be ok, but we only did it once. Got the train thereafter to avoid the disgusting streets on the way in. The trains are surprisingly clean and pleasant compared to walking, once you work out the ticket system. The train station is approx a 10 minute walk from the hotel. There arent many place to eat near to the hotel, and they dont open in the evening until later around 8pm, which is later than we are used to. The hotel food was expensive was quite revolting, we only ate there once. They served a weird cold courgette dish and hard cubes of potato as the vegetable sides. So the rooms, the food, the broken air conditioning and the area surrounding the hotel spoilt our holiday. This was our first holiday together as a couple and we wanted it to be special so its doubly disappointing that the hotel was such a let down. If you want to visit Naples, I would suggest avoiding this hotel, find one closer to the centre where you can wander out of your hotel and be right in the heart of Naples, with all its eateries and coffee shops on your doorstep.

Siamo stati per due notti, prenotando in questa struttura, presso il palazzo Balsamo con colazione in terrazza. La stanza molto ampia e pulita ma carente di armadio, sostituito da un appendiabiti senza cassetti e nel bagno nessun gancio appendi asciugamani vicino ai sanitari e alla doccia. Colazione discreta e ampio parcheggio nel cortile dell'hotel che è a pochi passi sia dal Santuario che all'ingresso degli scavi.