Elba Sunset Mallorca Thalasso Spa

Elba Sunset Mallorca Thalasso Spa Reviews

Elba Sunset Mallorca Thalasso Spa

Carrer Torrenova, 25 - 27, Torrenova, Balearic Islands, 07181, SpainView Hotel Details
Elba Sunset Mallorca Thalasso Spa
Elba Sunset Mallorca Thalasso SpaElba Sunset Mallorca Thalasso SpaElba Sunset Mallorca Thalasso Spa
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Elba Sunset Mallorca Thalasso Spa Guest Reviews

4.3/5
Very Good
63 review
Verified reviews
Location4.6
Amenities4.3
Service3.8
Cleanliness4.6
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All reviews(63)
Positive reviews(30)
Reviews with photos/video(15)
Awesome stay(9)
Nice sea view(8)
Friendly owner(6)
Negative reviews(2)
Guest User
Deluxe Double Room with Artemis Sea View
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 28, 2024
Kind service, great sea view, nice facility, big restaurants. I want to visit again.
Guest User
Deluxe Double Room with Artemis Sea View
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 8, 2025
Wow, where to begin. My husband and I brought our 3 year old to Mallorca after moving half way across the world. It was our first break from craziness in a year, and we were lured by the direct flight from our city to visit Mallorca for a week after Christmas.  I found the Elba Sunset after doing a bit of research on where to stay on the island. First, and most importantly, I want to say an immeasurable thank you to the entire staff of the Elba. When I say, I could not have imagined how relaxing, joyful, kind, thoughtful, and generous the staff of this establishment could be, I mean it. They are all truly, truly amazing. (Apologies in advance if names are spelled incorrectly!).I specifically want to thank Marta, Elise, Adrian, Christiane, Henry, Paula, Pedro, the whole cleaning staff, and truly every person I encountered there, for making this vacation, one we really desperately needed, so wonderful. Our son Hugo was embraced and coddled by everyone he met, and was completely accepted and showered with love wherever we went in the hotel. Speaking of the hotel. We were there in the off season, and I cannot recommend it enough. The stunning location, the sun, the bright spacious room with a beautiful sea view, the pool (albeit freezing...not that my husband and son cared!), the spa, and the restaurant overlooking the water. 100 out of 10 for the people who make the Elba Sunset the magical place that it is. Much love xx
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Michelle
Family Room Sea view
Stayed in Mar 2024
Couples
1 review
4.0/5
Very Good
Posted on Jun 21, 2024
Clean rooms and as described. Parking is available for a small fee per day.
Response from Property: Dear Michelle,Thank you very much for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back to Mallorca very soon.Yours sincerelyAinhoa Caamaño- Assistant Manager
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Guest User
Standard Double Room, 1 Queen Bed
Stayed in May 2023
Couples
1 review
4.7/5
Amazing
Posted on Jun 1, 2023
Beautiful hotel, pool and rooms all around. Staff were always very friendly. Breakfast buffet was amazing. Overall very good experience and I had a very nice stay. Highlight of the trip. Would recommend.
Response from Property: Dear guest,Thank you for the great feedback of your recent holiday experience at our Elba Sunset Mallorca Hotel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our facilities and staff were able to meet all your needs during your stay.Looking forward to welcoming you very soon,Kind regards,Jorge B - Elba Sunset Mallorca Front Desk Manager
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Alan
Double Comfort Room
Stayed in Mar 2024
Family
3 review
5.0/5
Outstanding
Posted on Jun 5, 2024
Amazing place
Response from Property: Dear Alan,Thank you very much for taking the time to write this positive review.We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back to Mallorca very soon.Yours sincerelyAinhoa Caamaño- Assistant Manager
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XiaoxiongjielimiSissi
Deluxe Double Room with Artemis Sea View
Stayed in Jan 2025
Family
40 review
3.7/5
Posted on Jan 13, 2025
Service: The service of a man at the hotel front desk who worked on the day of check-in was very poor. First, we drove here and went to the front desk alone to ask about parking. The front desk said that if we didn't book a parking space in advance, there would be no vacancies now. The parking lot was full. Then no staff came out to help take the luggage to the lobby. When we asked where we could park, the front desk said that we should find a vacant space on the roadside. Then we drove for a long time before we found a place to park. Then it took 15 minutes for two people to walk uphill to the hotel with 4 suitcases. The mountain road was winding. The room arranged by the hotel front desk was very far away from the hotel. From the front desk to the room, you need to cross an extremely long corridor with more than 20 rooms, then turn to the elevator, take the elevator downstairs and continue to cross two corridors with more than 10 rooms. Anyway, you just turn left and right. Finally, you reach the room with four boxes. When you open the door, you find that there is no electricity. You call the front desk 8 times but no one answers. You walk a long way to the front desk alone. The front desk sent an electrician to repair it. The electrician said it was a bit difficult. We walked a long way to the front desk again with the boxes. The front desk said that the room was full and could not arrange a replacement. We contacted Ctrip, and the front desk and Ctrip customer service said what they just told us, and they could not arrange another one. You can check in after the workers have fixed it. You could check in at 3 o'clock, but we waited from 4 o'clock to almost 7 o'clock in the evening. It was really speechless. The hotel front desk said you can choose not to stay, and also said so to the Ctrip platform. Ctrip customer service is still very responsible, but Ctrip cannot control this hotel. The hotel does not have toothbrushes, toothpaste, cotton swabs, and cosmetic cotton pads. There are only soaps and a bottle of three-in-one bath products. There are only 5 tissues in the tissue box, and only 2 bottles of mineral water are provided. The quilt is very thin and there is no quilt cover. It is sandwiched between two sheets. The sound insulation of the hotel room is very poor, and the footsteps in the corridor outside the door are very clear. , as if you open the door, the footsteps of the people walking on the left and right of the room are very loud, which greatly affects sleep. The deluxe sea view room booked more than 5 months in advance has two big trees on the balcony of the room arranged. You need to look through the big trees to see the sea view. The room rate for 5 nights is RMB 9108.38. Then the actual hotel is like this, which is particularly bad. Don’t look at the recommendation of Xiaohongshu. It’s just a big thunder. It’s really super thunder. And it’s extremely unfriendly to Chinese people. Treat Chinese people with a big face. You can stay or not. There is no service. Treat Westerners with a smile on their faces and the service attitude is very good. Since it is unfriendly to China, there is really no need to spend money to buy anger. Lightning avoidance room 223, because there are two big trees opposite the balcony, the view is not very good. There were no toiletries as shown in Figures 3 and 4. The hotel did not provide any. We stayed for 5 nights and found that there was no tissue paper when we returned to the hotel on the second night. We called the front desk and they said they would arrange for someone to deliver it. However, the tissue paper was not delivered until we left the hotel on the 5th day. From the second night on, they did not provide tissue paper. We went to the supermarket and bought tissue paper ourselves for 3.59 euros. We were speechless. We reported it to the lady in charge of the hotel service and filled out the service questionnaire, but the hotel did not provide tissue paper from the 31st to January 3rd!
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Guest User
Standard Double Room, 1 Queen Bed
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 12, 2024
The hotel has beautiful scenery, you can watch the sunrise and sunset, the breakfast is rich, there are many hotel rooms, it is recommended to book a sea view room!
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Guest User
Deluxe Double Room with Artemis Sea View
Stayed in Dec 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 24, 2024
Very satisfied!!! The service is excellent!!!
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janny yan
Deluxe Double Room with Artemis Sea View
Stayed in Aug 2024
Travel with friends
25 review
4.3/5
Very Good
Posted on Aug 23, 2024
The room is relatively large. It is a large resort hotel. The breakfast is very rich. There is an underground garage for parking. The service is slow. It takes more than an hour to check in. There is no water in the room. There is a good direction to watch the sunrise👍.
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Response from Property: Dear guest,Thank you very much for taking the time to let us know how your holiday with us was.We are very happy to hear that you enjoyed your stay with us, especially highlighting not only our facilities such as the rooms. But also our breakfast service and the views that you can see at sunrise. We work daily with the sole purpose of providing the greatest possible well-being to our guests so it makes us very happy to know that we have lived up to your expectations. On the other hand, we also take note of your comments in order to continue to improve on a daily basis. We look forward to welcoming you back to Mallorca very soon.Yours sincerelyAinhoa Caamaño - Assistant Manager
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Kerry On
Deluxe Double Room with Artemis Sea View
Stayed in Nov 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Nov 7, 2024
The sea view in the hotel is beautiful. It’s worth choosing a sea view room.
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Guest User
Standard Double Room, 1 Queen Bed
Stayed in Feb 2024
Couples
10 review
5.0/5
Outstanding
Posted on Mar 21, 2024
There are not many supermarkets and restaurants open in the surrounding area during the low tourist season in winter, but the hotel has very beautiful scenery and very good service. There is a beach not far away and there are bus stops nearby to reach the city. Recommended to stay!
Original TextTranslated by Google
Response from Property: Dear guest,Thank you very much first of all for your time and for your excellent rating!We are delighted that you have chosen us and to confirm that you have enjoyed your recent stay at Elba Sunset Mallorca Hotel.Hope we can welcoming you in the near future,Kind regardsJorge B - Elba Sunset Mallorca Front Desk Manager
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Guest User
Standard Double Room, 1 Queen Bed
Stayed in Jan 2024
Travel with friends
37 review
5.0/5
Outstanding
Posted on Jan 26, 2024
The room is very clean and all services and facilities are complete. Most importantly, the scenery of the hotel is really beautiful. You can sit by the pool or watch the sunrise in the hotel lobby.
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Response from Property: Dear guest,First and foremost we would like to thank you for the praising review you shared following your recent visit to our Elba Sunset Mallorca Hotel and are delighted to read that we were able to match your expectations. Hope we can welcoming you in the near future!Kind regards,Jorge B - Elba Sunset Mallorca Front Desk Manager
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Guest User
Double Comfort Room
Stayed in Dec 2023
Couples
10 review
3.2/5
Posted on Dec 27, 2023
The smell in the room was so bad that I had to open the window to sleep. After staying for a few days, I was only given one day's supply of water. The rest could only be purchased at the restaurant for a fee. In winter, there are not many open shops around. Parking is 17 euros a day, and buffet dinner is 25 euros per person, excluding drinks. The mutton was inedible and very hard. The vegetable salad at night was not as fresh as in the morning. The swimming pool is not heated and you cannot swim in winter.
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Response from Property: Dear Guest,First of all we would like to thank you for choosing our hotel to enjoy your most recent stay and for sending us your comments.We are very sorry to hear that your stay with us did not meet your expectations, as our main objective is always to achieve the full satisfaction of our guests. Your comments will help us to improve the quality of the service offered, which is a priority objective both in our hotel and in our company as a whole. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,Jorge B - Elba Sunset Mallorca Front Desk Manager
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Guest User
Deluxe Double Room with Artemis Sea View
Stayed in Jul 2023
Couples
7 review
5.0/5
Outstanding
Posted on Oct 11, 2023
Maybe the hotel is too big and the room given to us was far away. I had to walk a long way from the front desk to get to my room. But the hotel's facilities are very good, the scenery is also very good, and it is very suitable for young people to play here at night.
Original TextTranslated by Google
Response from Property: Dear guest,Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.Hope we can welcoming you in the near future,Kind regards,Jorge B - Elba Sunset Mallorca Front Desk Manager
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Guest User
Family Room Sea view
Stayed in Dec 2023
Travel with friends
14 review
1.0/5
Posted on Jan 2, 2024
Very spicy chicken The towels are all dirty and disgusting And the dinner is not delicious either And the mineral water has been drunk by others
Original TextTranslated by Google
Response from Property: Dear Guest,First of all we would like to thank you for choosing our hotel to enjoy your most recent stay and for sending us your comments.We are very sorry to hear that your stay with us did not meet your expectations, as our main objective is always to achieve the full satisfaction of our guests. Your comments will help us to improve the quality of the service offered, which is a priority objective both in our hotel and in our company as a whole. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,Jorge B - Elba Sunset Mallorca Front Desk Manager
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