Apartamentos Marina Internacional

Unfortunately not the place we expected. Service by reception staff were outstanding, however the actual apartment was an absolute disappointment. The bedroom had a fake window with fake shutter. There was no wardrobes, only a clothes rail which was broken. I have to say the bathroom was amazing with a great shower, but then the tv needed to be unplugged in order to keep it off. The front window looked like it had been forced to be open with the handle broken. The positive about this accommodation is the location, which is brilliant. Really close to restaurants and amenities.

Booked this as a cheap base to stay while house hunting in the area. Our flight wasn't till 8.30 pm so by the time we had landed, got through passport control, got our cases and car and driven the 45 minute drive we were arriving early hours of the next day. They had given our self catering apartment away as we were a "no show". Offered us a room with two single beds but the guy saw the look on my face and gave us a double. We were so tired we took it so we could get some sleep and the next day we would take it up with reception. In the morning looking around the room the was no tea/coffee facilities, the laminate flooring was lifting, there was someone else's dirty razor holding the bathroom window shut and to get in the shower (the bathroom was so small) your legs rubbed along to side of the toilet getting in and out. Mmmm lovely. We went to reception who then offered us a self catering apartment we were meant to have but looking that was no better and it had one window in the whole apartment making it the most dark and dingy space. I was ready to find an air bnb in the area but they then gave us a 3 bed apartment in another complex. Huge improvement on what they had offered us, would benefit from some paint and basics were missing like a toaster and furniture for the balcony, tiles missing in the shower area and the shower doors didn't close properly meaning the bathroom got a bit flooded, but it was an improvement. Just to top it off my partner had just got out of the shower one afternoon and had literally just walked through to get dressed when someone opened our door and came in. The reception had given keys to another guest. We had iPhones, AirPods, money, passports in the apartment meaning someone could've just stolen what they want. I phoned through to reception and turned out they should've been given the keys to next door but didn't even give as much as an apology. Avoid!!!

Reception service was poor. they looked troubled when you asked for help, for example the curtains that you pull down outside the window had stopped working. it took 4 visits to the reception with the answer "we kmr in 20 minutes" and over 1 day later with 4 reminders they come. they have things in binders instead of computers, welcome back in time. You get a note with your deposit that you must keep and not lose because then you won't get your 100 euro deposit back. once again welcome back in time. summary reception and serivce: 1/5 we had a superior room which was large and clean. Minus because the drain smelled a bit and sounded/simmered in the whole apartment. the balcony was good. the doors were difficult to lock. you can wash the dishes yourself, cleaning is not included. good tv with apps. summary superior room: 4/5 pool area was 5/5. clean and well maintained. the hotel is about a 5-10 minute walk to the center depending on how fast you walk. torrevieja as a city is adequate and genius. good prices and nice people even if the service is lower than eg Greece or Italy. Price for room was good.

The initial apartment they tried to put is in was shockingly bad. It was small, had a very tacky picture of the Tree fountain covering the whole wall, felt dirty and stank of sewers. We complained to reception and the lady said she woukd get someone to come and check. She did offer us an upgrade but wanted to charge €70 a night for it. Anyway maintenance came round (we were sat outside as the smell was awfull) and identified the problem. We had at that point that there was no way we were staying there snd I had indeed found much better accomodation for less the €70 a night. Fortunately common sense prevailed and we were put in a much better apartment. It still had its shortcomings but was much better. The kitchen seemed to be infested with ants so we elected to not use it other then for tea/coffee. That of course meant eating out. The complex looks poorly maintained and really could do with a face-lift. Oh and that 1st apartment..... we saw at least 3 different occupants in the ensuing days. It seems they keep trying to foist it on new arrivals but nobody wants to stay there. For the record, its the 'Roma' apartment.

We had a few issues with our room. We took photos and reported it to reception. we asked to change room or upgrade we were asked to come back in the morning and they would help us. Vasile on reception was very help and found us an apartment which was really large, clean and had everything you could want. We really enjoyed the rest of our stay there. The complex could do with updating but it is in a good location for the city centre and beaches. Thank you again Vasile .

Nice location, close to the beach, nice views , many restaurants around