Hotels near Bijouterie Massart, Toulon

I just passed a great stay at the Hotel Amiraute and I am glad to share my experience. The hotel offers a real hospitality bead, with a staff of exceptional quality, careful and ready to answer all our requests with a smile and professionalism. The location is ideal, in the heart of the city, which allows you to easily discover the local attractions while being close to everything you might need. The cleaning of the rooms and common spaces is incontestable, and air conditioning adds a valuable extra comfort. In short, the Hotel Amiraute combines a perfect geographical location, dedicated staff and a clean and comfortable environment. I strongly recommend this hotel to all those who are looking for a pleasant and uninterested stay.

We stayed for 4 nights in this hotel at the end of September and the service was excellent throughout out the hotel. Reception staff helped us all with a problem we had at a city car park. Breakfast had a very good Buffet selection with a member of staff on hand to get anything extra we needed. The pool was quite small but adequate, with a few sunloungers around it, I think the hotel is mainly suited to business people or short city break. I cannot comment on evening meals as we always ate out as the hotel is s 25 minute walk away from the harbour and a lot of the restaurants are even nearer. This hotel is a very central place to stay,

We had an unplanned 4 night stay at the hotel following a break in to our camper van (which was parked by the naval barracks in central Toulon). All of our personal belongings were stolen, including our passports; all we had with us was our little dog, his food and feeding bowls and the clothes we were wearing. We arrived very late in the evening to the hotel (without a reservation) and still in complete shock. We were able to securely park our damaged van in the underground car park and made our way to reception. There, we were met by Kevin, who was brilliant and very understanding - he made sure we had everything we needed before we went to bed that night. The next morning, we had a huge amount of admin and logistics to navigate, as our original plan was to travel onwards to Mallorca, and this is when we met Samuel. There were countless times that myself and partner asked Samuel for his help and advice with trying to print documents and assist with communicating on our behalf. Our French isn’t very good and the team’s English is excellent! He went above and beyond to help us. Nothing was a problem despite him and the team being very busy. We met Bernard a few days into our stay and he also demonstrated the same will to help, cheerfulness and professionalism. He was able to find a good vet for us close to the hotel who was able to help with paperwork and worming treatment for our dog so we could return together back to the U.K. We are extremely grateful to Kevin, Samuel and Bernard for their fantastic service and help. It made a huge difference to us following a very stressful experience. Although most of our interactions were with the guys, we could see that the entire team work really well together and are very organised. There is a good rapport between them all. Thank you to everyone. We are so grateful. It’s the best hospitality and kindness we’ve experienced for a long time. Keep being brilliant!

Unbelievably disappointed with this hotel and a majority of its staff. We experienced a tragic void of cleanliness, professionalism and hospitality during our entire stay at the Mercure Hotel in Toulon, France. Unfortunately, our fruitless attempts to resolve these issues directly with on-site management (which does not exist) and corporate personnel (impossible to contact) leave us feeling violated of our dignity and robbed of our time and money. We hope the following information will help others in the future, including travelers, hospitality staff, Sébastien Bazin, Gilles Pélisson, and the like. CLEANLINESS: Upon our arrival, we could literally see dust and dirt on all of the shelves, counter tops, balconies and floors of the hotel and room. Even the carpet in the room was so dirty it stained the bottom of our clean socks. The toilet room smelled bad, like, well, a used toilet. We politely asked for it to be cleaned, however, no one ever came, not even to freshen up the room at any point during our stay. COMFORT: The air conditioning did not work in our room, ever. When we spoke to the front desk staff about the sweltering temperature of 90 degrees F in our room (even though the thermostat read 16 C) and were informed to “leave the room for awhile to let it work”. We left at 3:30PM and returned at 11PM to a less sweltering temperature of 85 degrees F in our room. We asked staff member available, Alexi/Alex at the front desk, if he could fix the thermostat. He begrudgingly came to take a look and was profusely sweating after one minute in the room. He could not turn on the air conditioning even though the thermostat read the same 16C. He said we could open the window, but that would just let in the bugs in and turn off the air completely. He also suggested we leave the room to wait 15 minutes for it to turn on…? Given that that strategy did not work when suggested earlier, we asked for a different room with working air conditioning. He laughed at us and said no because it would not make his manager happy. We said we would happily speak to the manager about the issue and he laughed again, said no, and stated management is not available on the weekends. We then asked for some sort of a solution and Alexi/Alex appeared annoyed and said “there is nothing to be done” and that he had to get back to his “other duties” at the hotel. Turns out it was actually the end of his shift and he did not want to stay any longer that his end time to deal with this problem. We noted that the sheets and bedding were surprisingly all polyester, which doesn’t breathe like cotton, and acts like a heat conductor and made it more difficult to achieve sleep. He laughed again and said all the rooms are the same and there is nothing to be done. We went back to the front desk to ask for help from the next staff member and found that the only person available was a very kind, intelligent security guard named Cherkre(sp?). He informed us that he is actually employed by a

Gorgeous old French villa done up to a contemporary hotel. Set right beside the shoreline with sensational views of the ocean and coastal scenery and walking distance to quaint restaurants, cafes, and bars. The hotel offers sumptuous Spa (massages and treatments) and indoor and outdoor pool and a good bar/restaurant/cafe if you prefer eating onsite.

Unfortunately, a newly renovated house, which is still very well equipped, which is very attractive and that is also, meets absolutely incapable staff. Maybe they had a long season.... But just the old lady at the reception, who did not speak English or tried to break it, was nice at the first moment, but no one of your statements has proved reliable! On the arrival day we could not book a table for dinner at 17.40 at the same day (we had a 9-hour trip behind us). Later we asked again for the next evening. We then received a pledge for the next evening at 19.45. Unfortunately, we did not get the table in the restaurant next night, because the lady from the reception, which was there on the other hand, was also there on the second night, but, as all the others, she was discharged from the staff, didn't remember anything.... It was a good idea to get us to the team and to the guests (which is probably working per employee and not per guest). Our advantage was that we had already paid at the arrival and could prove that. The situation was not only bad, but also skurril. It was particularly bad that our children made the statement (filial 7Jahre) ”she is happy to come back here”. We had no longer a bit of dinner there. And we looked for something else again. The breakfast on the day of departure was as well as the morning before and it went piece-by-piece everything was empty. Whatever S*****es, cheese, eggs, marmelade.... It was not because there was too little staff there. Also here was looked away, it was only important to clean the tables of guests who went as quickly as possible and thus clean.

Beautiful setup within a golf course and vineyards, but just missing a beach access. Great Staff, very kind and smiling. Amazing Breakfast with products of quality. But the hotel is a bit oldish and needs renovation of the rooms/bathrooms and improvements in the building. Nice swimming pool, but too bad it is divided into 3 bassins instead of a big one for long swims...