Hotels near Cafes Magali, Toulon

This is by by far one of the worst customer services hotel experiences I've had, we arrived at 11 pm and it was only at midnight when they were able to deliver us a room. The room was undone, the toilet wasn't clean, no batteries on the TV's remote, and nothing to clean the dishes with (they are supposed to provide this, since we were renting a studio). Since it was so late and many people was waiting for their room keys still after checkin-in over one hour, we decided to stay there on this ”undone-unclean” bedroom. They provided us with sheets that night and the next day and even the day after I requested multiple times to get the kitchen cleaning kit (we were staying at a studio) and they would only mimic that they would bring it during the day and nothing ever happened. We never got toilet paper either, they were able to provide the batteries but their TV doesn't connect to their wifi, so it's like not having one. Needless to say that there was never any room service, they never came to clean, and the people who will come after our stay will eat on dishes that were cleaned with water only - I am sure that nobody from their staff will come take care of it. They require a 150 EUR guarantee fee in case of damages, including if we leave the dishes dirty ... so you can understand my frustration. I am still shocked of the poor quality of services, their staff is full of excuses but not of solutions, which I can only imagine comes from poor management. This hotel was oversold and you could see that it was also understaffed. Unfortunately we booked for 3 nights, and I can say that nothing was done to create a better experience or provide the If I can provide any advice is RUN AWAY, there are many hotels with similar services on that same area, and it is not worth the bad experience.

We stayed for 4 nights in this hotel at the end of September and the service was excellent throughout out the hotel. Reception staff helped us all with a problem we had at a city car park. Breakfast had a very good Buffet selection with a member of staff on hand to get anything extra we needed. The pool was quite small but adequate, with a few sunloungers around it, I think the hotel is mainly suited to business people or short city break. I cannot comment on evening meals as we always ate out as the hotel is s 25 minute walk away from the harbour and a lot of the restaurants are even nearer. This hotel is a very central place to stay,

Hotel staff are all professionals. Lobby and breakfast area are sublime. Truly pleasant. Nothing feels ”worn out”. Room size, sheets, towels, mattress, pillows, beds, furniture all excellent. WiFi strong and functional. Price is good value. Location is nice. Parking available by hotel, but you need to ask in advance. No ”restaurant”, but breakfast served, and nice ”crudite platter” of cheese/meats available. Sound insulation good. A/C not strong, but functioning. In general, very happy with the stay. Many rooms have view of marina, but must be requested.

We had an unplanned 4 night stay at the hotel following a break in to our camper van (which was parked by the naval barracks in central Toulon). All of our personal belongings were stolen, including our passports; all we had with us was our little dog, his food and feeding bowls and the clothes we were wearing. We arrived very late in the evening to the hotel (without a reservation) and still in complete shock. We were able to securely park our damaged van in the underground car park and made our way to reception. There, we were met by Kevin, who was brilliant and very understanding - he made sure we had everything we needed before we went to bed that night. The next morning, we had a huge amount of admin and logistics to navigate, as our original plan was to travel onwards to Mallorca, and this is when we met Samuel. There were countless times that myself and partner asked Samuel for his help and advice with trying to print documents and assist with communicating on our behalf. Our French isn’t very good and the team’s English is excellent! He went above and beyond to help us. Nothing was a problem despite him and the team being very busy. We met Bernard a few days into our stay and he also demonstrated the same will to help, cheerfulness and professionalism. He was able to find a good vet for us close to the hotel who was able to help with paperwork and worming treatment for our dog so we could return together back to the U.K. We are extremely grateful to Kevin, Samuel and Bernard for their fantastic service and help. It made a huge difference to us following a very stressful experience. Although most of our interactions were with the guys, we could see that the entire team work really well together and are very organised. There is a good rapport between them all. Thank you to everyone. We are so grateful. It’s the best hospitality and kindness we’ve experienced for a long time. Keep being brilliant!

Loved my room! It was light, had a great view!had all the amenities I could ask for although the bed was a little hard. The staff was great! I recommend eating at the in-house restaurant. Their food is amazing! I recommend take the ferry, which leaves every half hour, over to Toulon where you can walk around the ancient city, shops and dine in the cafes. Now the downside, the hotel is located in an area that has gone downhill. Lots of shops were closed and had moved away to a different part of town. There were groups/gangs of men hanging about at the numerous bars drinking and being very loud. I saw two abandoned cars that had been burned down to a melted mass just sitting there. The hotel has a large metal grate/fence around it with a private gate to enter and exit. When I asked for a restaurant recommendation the front desk associate said to only go to the restaurant in the hotel.Honestly, if this hotel was in a better part of town I’d stay there for all my business needs, but I don’t really see us going back again.

Hilton tells me, that I have checked in at Hiltons over One Thousand times and I have to say, only a handful of Hiltons are anywhere as nice as this hotel. If this hotel was in a better location (the location is super safe) you would pay twice or three times the price. It takes a good 15 mins off the main highway and you need a map or good GPS. This is a poor man super expensive top of the line Hilton, without the $$$$$. If you want to feel like the rich and famous, stay here. One added point, I have never seen a clearing staff work this hard, they must replace the rugs every year and repaint the hallways I guess.

The hotel is very comfortable and a variety of facilities available to spend time with children: ping pong, baby-foot, indoor games. The very quiet swimming pool between 11:30 and 15:30. The staff is very available and pleasant while being discreet. The hotel is very clean and some holidaymakers believe all is allowed, including breakfast.

In addition to strict COVID 19 measures, we cannot drink after 11pm, but we had a good weekend.