To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities4.1
Service4.1
Cleanliness4.1
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All Reviews(78)
Positive reviews(70)
Reviews with photos/video(2)
Negative reviews(7)
Kathy_yayas
Superior Twin Room
Stayed in Jun 2023
Family
8 review
4.5/5
Great
Posted on Jun 19, 2023
Few mins walk from train station and easy to get to the city center by foot or metro. The hotel interior is a bit old/dated but spacious. There is small but nice gym for those who want to stay active while traveling.
walter
Superior Twin Room
Stayed in Mar 2024
Couples
4 review
4.5/5
Great
Posted on Apr 1, 2024
Very good hotel with excelent service and wonderfull breackfast.
Guest User
Deluxe King Room-High Floor
Stayed in Sep 2022
Couples
3 review
1.0/5
Posted on Sep 11, 2022
The check-in experience was very bad. I originally booked a high-rise room and then gave our room to someone else because of the similar name. The guest downgraded the room and did not offer a refund. In the end, Ctrip posted a new room with a bar under it. It was very noisy at night before going to bed after two When I checked out, I had to repeatedly deduct a breakfast fee because I parked in the city park at the beginning and didn’t bring a ticket. I asked the front desk if I could open it for me. The front desk said it’s not their hotel. In the end, because I couldn’t speak French, I had to ring the doorbell several times. The worst 5-star hotel I have ever stayed in
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Guest User
Superior Twin Room
Stayed in Oct 2021
Couples
14 review
4.7/5
Amazing
Posted on Oct 31, 2021
Spacious and well equipped room. The bedding is very comfortable. Note that the reception claims a €150 guarantee at check-in, even if the stay has already been paid for. You must also sign an individual police form, even if you are French.
Beautiful hotel - slept well with no noise. Comfy beds. Amazing and helpful staff.
Erika
Stayed in Aug 2023
Other
5.0/5
Outstanding
Posted on Aug 6, 2023
This was a great place to stay in Toulouse, it’s a bit out of the old city but still easy to get anywhere. The staff was very nice and helpful - I was only in Toulouse for a very short time and they sent me to great restaurants and how to get around the city. Room was really nice with a mini fridge, water and hot pot and clean! I left the city with a great feeling about the people and place due to the people at this hotel!
Kwangsek
Stayed in Jul 2023
Other
4.0/5
Very Good
Posted on Jul 26, 2023
Hotel is conveniently located near the train station. It is a nice hotel but they don't maintain the equipment in the gym. The multi-station equipment in the gym is broken for a long time. They didn't fix it. This is unacceptable for a supposedly "5 ⭐' hotel.
mark
Stayed in Jul 2023
Family
2.0/5
Posted on Jul 13, 2023
I would recommend anyone staying at this hotel to verify that the air conditioning works before you check into the room. After we checked into our room, we tried to turn on the air conditioning. It didn’t work at all, had a repair man come to take a look and it was unfixable.
Apon checking out of the hotel, I asked the front desk person a discount on the room, and was denied any form of discount.
I was told that he would refer my issue with the manager, finally all that I was offered was a complementary voucher for two nights to be used within the year. This is exceeedingky unhelpful, as I live in Canada and dont have a chance to use these vouchers. I did explain this to the front desk person, but clearly he was not listening.
I do not recommend this hotel.
Ian
Stayed in Jul 2023
Other
5.0/5
Outstanding
Posted on Jul 3, 2023
All The staff were really great. Very Early checkin after a 4am start to the day was a godsend.
Lavender
Stayed in Aug 2023
Family
5.0/5
Outstanding
Posted on Aug 26, 2023
Close to downtown. Convenient. Easy Parking. Friendly stuff. Nice room.