La Cour des Consuls Hôtel & Spa Toulouse - MGallery

Best hotel in Toulouse. Good services friendly people great restaurant. Very well located five minutes walk from Capitol. Room very clean and great view.

Very friendly staff. The room was perfect

We had an excellent stay.

I don’t really have too much to say, but I really enjoyed my stay at this hotel. It is a beautiful property extremely well located in the center of Toulouse right next to the Pont Neuf. It had a ton of character, from the interior decoration to its stunning private courtyards. The staff was excellent; everyone I interacted with was super nice and helpful. I was particularly impressed how the two people who worked the breakfast room always remembered my room number and coffee preferences - very nice touch. And speaking of breakfast, the selection was relatively simple, but delicious - I will dream about those scrambled eggs for days to come. I reserved the suite with private balcony; the room was massive and the balcony was truly out of this world. My only small complaint was that housekeeping was inconsistent about replacing waters. Some days I was given four bottles of water and others none. Otherwise the housekeeping was fine. I did eat at the Cenacle (gastronomic restaurant) one night and enjoyed it. The service was great and the food was mostly good (they served hare as the main course when I was there and I don’t think that is really to my liking). I also enjoyed drinks at the bar one night and those were also very good. I have stayed at a few MGallerys throughout France in secondary/tertiary cities and this is by far the nicest MGallery property I have stayed at. If I ever return to Toulouse I will make sure to book this hotel again!

I called to book two adjoining rooms for the second night of our stay for my 12 year old child as the website didnt have the option. The reservations person said she could book this for me in a suite category but the price she quoted was higher than the price in front of me on the website. She said she could not match the price but that I should book those categories online. I did so, making a request for adjoining rooms. The hotel called me a week later saying the junior suite i booked was in the annex not the main hotel and I needed to upgrade the booking to have adjoining rooms. I called them back and agreed the upgrade and confirmed this by email. When i arrived at 11pm i was informed the rooms were not adjoining or next to each other. I said this would not work for us and please could they arrange at least for the next door room. The next morning I returned with my 12 year old child amd enquired to be told very crossly that there was no adjoining room available but they had allocated a suite ‘close’. In the fact the second room was the other end of the corridor, not close at all. I showed her the email confirming adjoining rooms and said this was very upsetting for me and when I upgrade a week ago I should have been told there was no availability as then I would have booked a different hotel. The recpetionist told me this was my problem. As I walked away visibly upset she laughed. I emailed the hotel to explain my dissatisfaction and was told they didnt guarantee adjoining rooms and the rooms were close. (Rooms 131 and 136 are not close being very far ends of the corridor and down steps to the second room.) Breakfast - supposedly available at 645am - nothing to eat until 7am. On the second day i waited 40 minutes (reminding wait staff 4 times) for eggs which were raw. Service is supposed to be until 1030 but the pastries were gone by the time we got there at 9.55am and were not replenished. I phoned the reception 3 different times over the weekend to ask for assistance but no one answered. On the fourth occasion I called to ask time for breakfast the receptionist answered with ‘yes?’. And then proceeded to tell me it finished at 10am (which was incorrect). The carpet in our room was stained and the walls were marked and dirty. There is a small gym. Cleaning and wait staff were pleasant (hampered by the kitchen I think) . Overall would recommend strongly this hotel is avoided at all costs.