Novotel Hotels in Toulouse

Stayed for two days when in Toulouse Room was on the 3rd floor overlooking the park and pool Room was a good size Nice bathroom Separate toilet Small fridge Tv Room was nice and clean Adequate for a two day stay Staff polite Front of hotel surrounds were a bit tatty - looks abandoned / closed down Nice little bar Didn’t eat at Hotel

The location is moderate, a short walk from the city center or the river bank, next to the university, and a playground. The pool looks great, but right next to the breakfast restaurant and there is an open-air bar in the evening, where swimming is a bit awkward. There is a great park outside the pool, and getting up early in the morning is great.

I cannot speak too highly of the management and senior staff of this hotel. My wife and I left our car in the hotel car park when we went on vacation in USA. Because of Covid-19 the hotel had to close down before our return and, in addition, our return was delayed by over 2 months because of the virus and the cancellation of flights. The hotel was still closed down when we eventually returned. As soon as the hotel management under the leadership of Mme Céline CONGE realized that the hotel had to close and that our car was locked up in its car park the Manager of Accommodations, Laetitia PEYRE de LESCURE immediately contacted us by e-mail. She told us not to worry and that they would take good care of our car until our return …. even though the hotel would be closed. In USA we endured 5 cancellations of our return flights. We kept in close contact with the accommodations manager who was an absolute angel, and she continually expressed empathy and constantly reassured us not to worry. As our return approached, the Restaurant Manager Kim TRUONG checked the car tyres, reconnected and recharged the car battery. This was a great burden off our minds. When we returned over 2 month’s late all we had to do after our stressful Covid-19 experience was to phone the Hotel Manager who arranged for us to have access to our car. I have never come across such amazing customer service in my many years of travelling. We have stayed at Novotel many times and have always found pleasant staff. In addition, this is a really great hotel with an airport shuttle service, and I cannot recommend it enough.