To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.2
Service4.3
Cleanliness4.6
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All reviews(130)
Positive reviews(32)
Reviews with photos/video(11)
Awesome stay(9)
Great location(9)
Clean and tidy(8)
Negative reviews(3)
Guest User
Twin Room
Stayed in Nov 2024
Business travelers
3 review
4.2/5
Very Good
Posted on Dec 11, 2024
Small broken gym, only 2 coffe pods in the room
nice and clean
english tv
Alice
Queen Room
Stayed in Jun 2024
Family
1 review
3.0/5
Posted on Jul 17, 2024
Terrible experience of trapped inside the hotel lift for half an hour before the hotel technician helped open the lift manually to get me and my spouse out. We were very upset that no apologies were given to us for such terrible ordeal! Especially, during the trapped period, there's complete darkness with no air-cond., or not much air circulation at all.
jeffreycschow
Twin Room
Stayed in Apr 2024
Couples
166 review
4.0/5
Very Good
Posted on May 26, 2024
Even though we requested a change of linen by putting a Hilton instruction card on the bed, the cleaning staff refused to do so. He or she even threw the card on the ground pretending not to heed the request.
This was blatant dereliction of duty.
Guest User
Room, 1 Queen Bed with Sofa bed
Stayed in Jul 2024
Family
46 review
4.0/5
Very Good
Posted on Aug 26, 2024
Good location very small gym
Anonymous User
Twin Room
Stayed in Jul 2023
Family
9 review
4.2/5
Very Good
Posted on Aug 5, 2023
Just a stone throw away from the city centre and 15 min walk from the train station, not bad
nikihuhu
Connecting Family Room
Stayed in Jul 2024
Family
38 review
4.2/5
Very Good
Posted on Aug 12, 2024
The hotel is clean, but our room is facing the opposite side, which looks dirty, and you can see the opposite side clearly. There is a river opposite the hotel, and it is beautiful to watch the sunset sitting on the Ferris wheel. The size of the bathroom is ok. The hotel does not provide free parking, but there is an underground parking lot that is quite convenient, but the fee is touching.
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Guest User
Twin Room
Stayed in Sep 2024
Travel with friends
6 review
4.8/5
Amazing
Posted on Oct 7, 2024
Very nice hotel, at the end of rue nationale, with commercial street and tram downstairs, close to place plumereaux, very good location. The room at the end of the corridor is very large, with good facilities, good soundproofing, and warm and patient service. The small flaw is that there are a few stains on the carpet in the room. Breakfast was added on the last day, and the buffet was very rich.
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Anonymous User
Twin Room
Stayed in May 2024
Travel with friends
98 review
5.0/5
Outstanding
Posted on Jun 13, 2024
The room was clean and tidy. It is close to the old town.
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Guest User
Room, 1 Queen Bed with Sofa bed
Stayed in Jun 2024
Family
4 review
0.6/5
Posted on Aug 2, 2024
This hotel changed my room twice, but every 10 minutes, there was a strong machine noise. I couldn't sleep all night. The hotel staff knew there was a sound problem in the room but still didn't deal with it. The service to Chinese people is poor and discriminatory. I suggest not staying at this hotel unless it is absolutely necessary!
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Guest User
Queen Room
Stayed in Apr 2024
Solo travelers
113 review
5.0/5
Outstanding
Posted on Jun 5, 2024
The room was very comfortable and the service was very good. It is worthy of being Hilton. I will come again next time. Although I am far away from home, I feel full of warmth. I recommend it to everyone.
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Guest User
Twin Room
Stayed in Apr 2024
Travel with friends
3 review
4.5/5
Great
Posted on Jun 13, 2024
The hotel's location, facilities and staff are all very good. I will stay there again next time I have the chance!
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Anonymous User
Twin Room
Stayed in Oct 2023
Business travelers
77 review
5.0/5
Outstanding
Posted on Dec 18, 2023
Very good and great value for money. There is a light rail in front of the hotel, the scenery is unique, and it is very convenient to call a taxi. First-class hotel facilities and rich breakfast
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Bryan de Gu
Queen Room
Stayed in Sep 2023
Business travelers
29 review
5.0/5
Outstanding
Posted on Nov 12, 2023
It's very considerate. There is a three-pin socket that is a national standard. It is very clean and quiet. The breakfast is good, you can find what you like, if you are not used to local food. Downstairs is the local large commercial center and beach.
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Anonymous User
Twin Room
Stayed in Mar 2024
Travel with friends
25 review
4.7/5
Amazing
Posted on Apr 22, 2024
The hotel is newly built. The rooms are very good in all aspects. The mattresses and bedding are very comfortable features of Hilton. Parking is in the underground public parking lot at the entrance of the hotel. The elevator from the parking lot to the ground is the entrance of the hotel. Relatively speaking, the breakfast seems a bit monotonous.
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Xiaobalikakaer
Queen Room
Stayed in Jul 2023
Travel with friends
12 review
3.0/5
Posted on Aug 20, 2023
On a recent trip, I chose to stay at the Hilton Garden Inn Tours, and I would describe the overall experience as "moderate."
The hotel's location is relatively convenient. After all, the famous Ferris wheel is right at the door, which is especially beautiful at night. There are downtown shopping areas and restaurants within walking distance, making it a great option for visitors who want to explore the city. However, I was a little inconvenienced by the lack of parking provided by the hotel and had to park in a public parking lot further away.
The size and comfort of the room are okay, and the quality of the beds is good, but the overall decoration and facilities feel a bit outdated. I was a little disappointed with the broken toilet shower head, which affected the overall hygienic experience. Hope the hotel can pay more attention to maintaining the room facilities.
Overall, the Hilton Garden Inn Tours provided an average stay. Although there are some shortcomings, if you value location and basic comfort, this hotel may still be an option worth considering.