Fairfield Inn & Suites Towanda Wysox

Everything was Fine. Staff were Great.Room was really clean.

Close to friend

New, clean, comfortable rooms and beds. Good breakfast. Friendly staff. We were impressed and would stay again.

Convenient for what we needed

Lots of Great and one GLARING BAD!!!!!! First the great....The place was spotless and my room was super clean, even the shower. Comfortable bed and lots of breakfast offerings! Also, convenient and safe. Tina at the from desk was beyond super, with her smile and he courtesy! NOW THE BADDER THAN BAD. Front desk JOSH and manager MARQUIS are disastrous! On the phone Marquis was difficult and less than friendly when I was asking a question. In person he made me feel like a third class citizen. Upon arrival, Josh made checkin difficult and would not engage me or answer my questions. When I was finally allowed to checkin, he wrote down a number on a card and basically threw it at me, without telling me where my room was or how to get there. No courtesy or respect as a customer or a fellow human being. Fairfield Inn should look into the CUSTOMER DISSERVICE practiced at the Towanda Fairfield Inn. Perhaps a bit of customer centric behavior should be reviewed and practiced by Marquis and Josh. And just in case they do not understand what it means to be customer friendly, here it is: What is customer-centricity? Customer-centricity is a business strategy that's based on putting your customer first and at the core of your business in order to provide a positive experience and build long-term relationships.

The beds were comfortable and everything was very clean. Our first night we were next to a mechanical room and it was very loud. Front desk thought maybe something was broken because they had never heard that complaint before.

First time at this hotel, and it was a wonderful experience. First impressions are great with the landscaping and the cleanliness outside and in. The staff was very friendly and efficient. The room was clean and lovely, and the breakfast was excellent and well tended to. I would highly recommend this hotel.

Very clean. Well kept.