Hotels near Aitkenvale Uniting Church, Townsville

Absolutely appalled. We booked our apartment months ago. MONTHS. We booked through Wotif and specifically selected a 3 bedroom apartment with 2 queen beds and 2 single beds. NOWHERE on the booking page or in any fine print did it mention the bedding configuration may be different. The day before arrival I received a text message asking me to confirm my name and my bedding “request”. I immediately replied with my name, and made a point of specifying “Bedding REQUIRED: 2 queen 2 single, this is what we booked”. So let’s jump forward to check-in day. First of all, finding this place is not easy. No signs out front to let you know where to turn in, and if you miss the turn in there’s no easy way to turn around and get back to it. Ended up driving around for 10 minutes just trying to get in there to where we thought it might be. When we finally found the place, check-in was a long process with a staff member who was behaving quite unprofessionally and whilst I wouldn’t go so far as to say they made me feel uncomfortable, I can absolutely see how other guests may feel that way. After all the mucking around we were then hit with a $150 deposit on credit card. Absolutely absurd in this day and age. These ridiculous, out-dated policies are deal breakers for people travelling on a budget, which we are, so you can be sure we will not be coming back here purely based on this alone. (Hot tip for others who feel the same way: Rydges nearby will hold only $1 on your card, and Madison Plaza also very close doesn’t hold anything at all. I’m sure there’s plenty of others around too that aren’t stuck in the dark ages). Moving on. IF ONLY those were the sole issues! No such luck. So, we finally get to the apartment, and wouldn’t you know it, the bedding is wrong. Despite booking months in advance, and clarifying very clearly what bedding was required the day before, they still managed to mess it up. 3 queen beds. We are multi-generational family so obviously cannot share beds. After multiple phone calls to reception requesting a trundle bed, being told that they would normally charge for this (and promptly explaining to them that there is no way in h*** we would be paying due to this being THEIR stuff up!!!) and having the staff member mentioned earlier carrying on like an eccentric character on a soap opera telling us that we’re gonna have to come down and help carry it because it’s way too heavy for them, we told them to forget it. The end result was that our youngest (not SO young at 19 years of age) ended up having to sleep on the couch!!! We made it very clear to them that we would be requesting at least a partial refund, to which they replied “we’ll see what we can do”. Once we finally got past the bedding issue, more and more problems started popping up. Firstly, out of 3 bedrooms in this apartment, two had lamps, and only ONE of those lamps had a light bulb in it. So one working lamp in the entire apartment. Another call to reception only to be told that

From previous reviews I thought no way, well how wrong was I. Great location. Clean and large. Amazing staff. Great whistle stop for us. Our four legged mate was very welcomed. Ground floor unit. Even meet a gentleman who travels with his galah on business. Staff welcomed us both with open arms. Pool is fabulous. Price reflects older establishment but they are caring for this old girl. We would definitely stay again. Only downside was the mattresses probably need replacing but are still very comfortable, had a great sleep. Thank you Robert Town 👌👌👌

The location is very close to the center, at the corner. Although the name is called a motel, in fact, the standard is quite high, especially bedding, star-rated hotel standards. After 7 o'clock, you need to swipe your card to enter

Rooms are dark dated and extremely run down Paint work looks dreadful peel off furniture ie dressing table Chairs in rooms are dirty with black over used areas The room was cleaned but the furnishings Lee the feel of cleanliness down Reception friendly Beds were comfortable As a family we were lucky it was just a one night stop over room’s depressing feel to rooms ..we didn’t pay much therefore get what we paid for I suppose Wouldn’t recommend needs a re-vamp

It was quiet and clean, making for a relaxing getaway. The highlight was the lovely pool and BBQ area out back, perfect for unwinding. Overall, it offered basic amenities at an affordable price, making it a great choice for budget-conscious travelers. Highly recommended!

The hotel environment is very good and clean. The facilities are perfect and the health is good. The hotel is located in the city center, with high floors and good scenery. The hotel is a landmark in Townsiville and it is worth staying. The impression the hotel gave me was very good and worth looking forward to.

The staff at Rambutan are very friendly and helpful. I felt very welcome. The rooftop, poolside restaurant is fantastic with its excellent and varied selection of dishes and is so popular with the public that I found it necessary to book my favourite table on the balcony looking over the town. The wonderful staff members speak many languages. Flying up solo from the Victorian winter I was dismayed to find myself in a cramped room, looking onto a blank wall, so dark I needed the light on. I had probably ticked 'accessible' which meant all the rooms reached by the lift which all face the blank wall around the pool. I expressed my disappointment to reception and was immediately and gratefully moved to a room, up a flight of stairs but looking down onto the pool and restaurant, as pictured. The rooms are small, filled up with enormous beds so that there is no way to unpack a suitcase. I needed a comfy chair. Rambutan is well within walking distance of the passenger ferry, The Strand, Anzac Park, and the centre of the city, surrounded by restaurants, and just 2 blocks from all the shops.

lovely views and a contemporary aesthetic. lots of parking spaces. I enjoy that it's not crowded. The food was good. The Asian staff was polite and made an effort to provide a customer-focused attitude. The majority of the workers are backpackers, so they are not particularly formal—they don't smile or greet others, they just stand and talk—and the place doesn't look like a five-star hotel. There was still hair on the floor and the room was a little dusty . Nothing special, simply an overnight stay.

Initially sent to the wrong room but the desk staff sorted it. The views are great of either the ocean or marina. We had an ocean view , also overlooked the pool. The place is actually quiet considering its also a ****** and popular restaurants. The staff very friendly and helpful. We stayed 3 nights and can recommend this hotel for a couple or family stay. It's close to the strand and easy walking to lots of cafes , restaurants and the beach side walk.