Townsville Hotels with Airport pickup service

We had four bookings on the Friday evening, we arrived at 1:15pm, one rooms wasn’t clean which was okay as Check-In was 2pm. When I arrived back to the hotel a little after 3pm with my keys to the room, I went up and the room had not been cleaned. I went down to reception they did apologise and gave me another room key. A few staff members had called in sick, which is understandable at the post-Covid times. When we got to the the room it was run down and didn’t look like the photos at all. On our check out morning, the adjacent room, had obviously checked out early with housekeeping being in the room around 8am, making all sorts of noise and speaking really loudly, too bad if you wanted a sleep in. Our other friends had some issues too. They also had a weird cemetery photograph on the wall which seemed out of place. I was really hoping this would be a new place to stay as we are frequently in Townsville, next time let’s hope Rydges isn’t fully booked so we can stay there again.

Great value centrally located. Good for solo or business travellers. Helpful and professional staff. (Check in using app on request after office hours was no problem). Walking distance to shops, restaurants, stadium and waterfront areas. Would recommend and visit again.

We have been using Rydges SouthBank as our home base for quite a few years now due to its close proximity to the Football stadium and it is within walking distance to town and various eating places. We usually stay in the top grade rooms some of which have been updated and some are badly in need of an update. Luck of the draw which room you get allocated although they all cost the same regardless of fittings. We have found the staff to be friendly and helpful most of the time. We enjoy their Buffett breakfast and as Rydges members we get that as a 2 for one deal. Unfortunately their restaurant is no longer operational so the other perks of being Rydges members cannot be used. We do like the undercover off street parking for our car.

The location is very close to the center, at the corner. Although the name is called a motel, in fact, the standard is quite high, especially bedding, star-rated hotel standards. After 7 o'clock, you need to swipe your card to enter

The location is right on the strand of the beach. The sunset is very beautiful at dusk. It is also very convenient to go to the coffee shop to the supermarket and walk for 10 minutes. Buy all the daily necessities and sit on the terrace to watch the sunset until dusk, which is pleasing to the eyes. As for the service, there is basically nothing except Check In. It's not like living in a hotel in the Asia-Pacific region, with five-star service In terms of price, in terms of 1000 heads, it does not include anything. It is really because there is no choice.

Just when we thought Townsville could not possibly have any more surprise offerings, we stepped into the Rambutan Resort on Flinders Street. The ground floor bar and small lobby belies what we found in arrival on the 3rd floor accommodation level. We have a relaxed Italian restaurant - Armati’s, fabulous bar, rooftop pool, poolside cabanas encircled on 3 sides by the accommodation suites. Our room was tastefully furnished, somewhat “Hamptons style”, large comfortable beds and while the ensuite was on the small side, this was compensated with an overly generous shower - were talking 1.8m x 1m. We did hit a minor hurdle with a water leak from a pipe in the bathroom ceiling, however management were prompt and efficient in their response and you could not really hope for more. The only concern is that with it’s own pool, bar and restaurant at your door - I mean really at your door- you might have no reason to leave and find you’ve missed out on some of the sights of Townsville. And Townsville really has a lot to offer. However this is now certainly my go to accommodation in Townsville.

The Mercure Townsville is a very comfortable hotel. The rooms are exactly what you'd expect at Mercure, comfy beds, all the necessities. The service is impeccable, and the food is to die for. I thoroughly enjoyed my stay... for the most part. The one downside for us, was the fact that at all hours of the day, sun up to sunset, the manager in place at this hotel deems it acceptable to run Sky News on every TV set around the bar and restaurant. Politics in public spaces is never a good idea. Extreme political bias in public spaces, is downright uncomfortable. Every night we sat there at dinner whilst the typical Sky News opinion piece headlines flashed all over the multiple TV screens throughout what is supposed to be a relaxing space. These headlines were loaded with such extreme (and I would go so far as to say hateful) political bias, that I do not even feel comfortable writing them here, or attaching pictures, for fear that my review may get rejected for the use of the words contained in them. Regardless of your own political standings, I’m sure that the vast majority of reasonable people can agree with me when I say that it is never appropriate to broadcast such a politically charged news station in what is supposed to be an all-inclusive, welcoming space. And let’s not conflate fact as opinion here, it IS an extremely biased, politically charged station, who’s owner is the subject of a royal commission campaign, and who has only very recently been taken to court in the U.S and forced to concede that his media empire knowingly lies. I’m not sure what management is trying to achieve by the all day broadcast of such a controversial station, but it has most definitely resulted in the loss of my own, and my family’s business. Very disappointing, as we otherwise would have been regulars. This has nothing to do with being a “left wing snowflake”. It has nothing to do with being “woke”. This has to do with wanting to go away on holiday and leave politics at home where it belongs. Now, to be fair, we did approach the manager about this situation before coming to the decision that we will not return. The response was entirely unacceptable and in our view, unprofessional. He told us that he did change the station after our last visit, but that the regulars at the hotel asked for it to be turned back onto Sky News, and so he did. So on our next visit to the hotel, there it was again. We approached the manager again regarding this, and his response to us was that “he can’t win”. He then told us that he will make a note to ensure the channel is changed when we visit. We found this utterly demeaning, condescending and, to be frank, insulting. He doubled down on the previous reasoning that the regulars ask for Sky News because, in his own words, “It is the most informative”. Sir, there is nothing informative about the headlines we witnessed on this station during our multiple visits. It is not news, it is political “discussion” loaded with extreme bias

We completed a 2 night stay 8th-10th February 2023 and it was the absolute worst! We were moved 4x on the same floor within 2hrs or less of checking in. The attitude from the receptionist was unacceptable. Strongly believe after so many moves, an upgrade offer would have been nice. However, the receptionist made us feel as if we were an inconvenience even though it was the hotel’s fault for having faulty air-conditioning. None of the four rooms were getting cold. We were then offered 2 pedestal fans as if we were staying in a back packers accommodation. The receptionist who “helped” us was very rude. We had organised a late check out for 12pm. On the day of checking out, house keeping and the same receptionist with the attitude, kept coming to disturb us in the room alerting us that it was past check out. This kept happening right until 11:40am. Wifi does not work so my husband had to hot spot from his phone to the tv to access Netflix and Fox channels. Only good thing was room service. Our balcony was inaccessible due to rubble and water constantly coming from the construction work on the higher floors. Did notice a chuck of concrete from the balcony edge missing which did not look safe at all. Overall experience has definitely left a bad impression. Upon check out, manager email was requested and formal complaint is being sent. Do appreciate their small token of an apology by discounting room service bill by 20% for the such rudeness and incompetence of housekeeping and that particular receptionist. Customer service is an absolute must for us and this hotel failed miserably. Definitely take your money elsewhere.

My father and I stayed here on the Anzac day weekend as we flew in to see the Cowboys game - the stadium is a stones throw away, so this is in a great location. A change in our original flight schedule saw us arrive in Townsville a couple hours earlier than originally anticipated, and we were lucky enough for our room to be ready to access then. Basic, affordable accommodation, with friendly staff, the Palmer Collective is a great choice in Townsville. In fact, I've stayed here on 3 of my 4 Townsville visits (the other 2 under it's former names of Ibis and Townsville Central). This will be my first choice when I return to Townsville next

Really loved staying here. Room was very comfortable, cleanand spacious. We had a ground floor unit with a peak of the sea. It was very central to shops and restaurants and the waterfront and amazingly quiet. No oven but the cooking facilities were great. The staff could not have been more helpful. We would definitely stay here again.