Townsville Spa Hotels

We stayed for 7 nights. When booking the receptionist helped us book a room that was quiet, private and had a view. The room was clean and comfortable. The hotel is on top of a small hill close to the start of the 'goat track' up Castle Hill, and a 15 minute walk to the CBD in one direction, the Strand in another, and about 20 minutes to the ferry terminals. There is free parking on site.

Great value centrally located. Good for solo or business travellers. Helpful and professional staff. (Check in using app on request after office hours was no problem). Walking distance to shops, restaurants, stadium and waterfront areas. Would recommend and visit again.

Just when we thought Townsville could not possibly have any more surprise offerings, we stepped into the Rambutan Resort on Flinders Street. The ground floor bar and small lobby belies what we found in arrival on the 3rd floor accommodation level. We have a relaxed Italian restaurant - Armati’s, fabulous bar, rooftop pool, poolside cabanas encircled on 3 sides by the accommodation suites. Our room was tastefully furnished, somewhat “Hamptons style”, large comfortable beds and while the ensuite was on the small side, this was compensated with an overly generous shower - were talking 1.8m x 1m. We did hit a minor hurdle with a water leak from a pipe in the bathroom ceiling, however management were prompt and efficient in their response and you could not really hope for more. The only concern is that with it’s own pool, bar and restaurant at your door - I mean really at your door- you might have no reason to leave and find you’ve missed out on some of the sights of Townsville. And Townsville really has a lot to offer. However this is now certainly my go to accommodation in Townsville.

We stayed here as a stop over between airlie and cairns. Lovely place. Had a microwave / fridge so we could make some food. Spacious room with a sofa. Receptionist was lovely. Would recommend.

We completed a 2 night stay 8th-10th February 2023 and it was the absolute worst! We were moved 4x on the same floor within 2hrs or less of checking in. The attitude from the receptionist was unacceptable. Strongly believe after so many moves, an upgrade offer would have been nice. However, the receptionist made us feel as if we were an inconvenience even though it was the hotel’s fault for having faulty air-conditioning. None of the four rooms were getting cold. We were then offered 2 pedestal fans as if we were staying in a back packers accommodation. The receptionist who “helped” us was very rude. We had organised a late check out for 12pm. On the day of checking out, house keeping and the same receptionist with the attitude, kept coming to disturb us in the room alerting us that it was past check out. This kept happening right until 11:40am. Wifi does not work so my husband had to hot spot from his phone to the tv to access Netflix and Fox channels. Only good thing was room service. Our balcony was inaccessible due to rubble and water constantly coming from the construction work on the higher floors. Did notice a chuck of concrete from the balcony edge missing which did not look safe at all. Overall experience has definitely left a bad impression. Upon check out, manager email was requested and formal complaint is being sent. Do appreciate their small token of an apology by discounting room service bill by 20% for the such rudeness and incompetence of housekeeping and that particular receptionist. Customer service is an absolute must for us and this hotel failed miserably. Definitely take your money elsewhere.

We stayed here while on a family trip for 5 nights. The lift in the car park wasn’t working the whole time we were there. The apartment was dirty, the couch was covered in stains, the carpet was dirty and needed replacing. All of the surfaces in the apartment were caked in dust. The shower in one of the bathrooms was broken, we reported this and were told someone would be right up to look at it, no one ever came. We needed two single beds in one room and had to call several times to confirm this, on the first call we were told that they didn’t have time to go and check, the second call we were told there was and when we called to confirm the last time we were told there actually wasn’t and that we would need to organise a fold out bed to be brought in by an outside company. There were pubes in the freezer, empty soft drink bottles in the cupboard. No coat hangers to hang up your clothes. No cleaning products in the apartment. We had to ask for dishwashing liquid so we could do our dishes. The shower/bath gel in the bathrooms was so thin that it seemed like someone had just refilled the bottles with water. Don’t waste your money by bothering to stay here.