Guest User
November 22, 2024
The service of this hotel can only be described as speechless. After we arrived at the hotel that day, the front desk said that only credit cards could be used to pay the deposit. We had cash and UnionPay, but the hotel said that neither of them worked, and we could not check in, and the order could not be cancelled. After communicating with Ctrip, the hotel first said that the payment methods were all available on the order interface, and they were informed in advance that the order could not be cancelled. After seeing the payment method on the picture, they said that UnionPay could be used, but the name of the person staying and the card name did not match. It was obviously handled by the same person, but they said it did not match. After informing the hotel that it was the same person, the hotel said that UnionPay was not supported. Anyway, only credit cards could be used, and the order would not be canceled for you, and cash UnionPay would not be accepted. Second, when we first arrived at the hotel, there were five or six people queuing, and only one front desk was checking in. At the same time, there were four or five people chatting next to them, and the work efficiency was very slow.
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