EasyHotel Paris Charles de Gaulle Villepinte Reviews

Response from Property: Dear guest,We appreciate your feedback and regret that your experience did not meet your expectations.Regarding room size, we strive for transparency in all our communications. Detailed room dimensions and layouts are prominently displayed on our website and booking platforms. We encourage all potential guests to review this information carefully to ensure our accommodations align with their needs and preferences.Concerning the coffee, we made an exception to our usual policy by offering you complimentary coffee on your first day. While we don't typically provide free coffee, we do offer a comprehensive breakfast option that includes coffee and other amenities. This option was available but not included in your reservation package. For your next stay, we recommend selecting the breakfast option to enhance your experience.Our aim is to provide clear information about our services and pricing to avoid any misunderstandings. We value guest feedback as it helps us refine our services and communication.We hope this clarifies our policies and we remain committed to improving our guests' experiences.Sincerely,Estefania from the easyhotel team.

Response from Property: Dear Client,Thank you for taking the time to provide us with your feedback. We truly value your input as it helps us identify areas for improvement.We're delighted to inform you that our hotel benefits from excellent accessibility, with a choice of at least 6 buses running directly from the airport. However, we understand that finding us may have posed a challenge, and we sincerely apologize for any inconvenience this may have caused. Rest assured, we're committed to enhancing the clarity of directions and information to ensure a seamless experience for our valued guests.Regarding the deposit requirement, we apologize for any inconvenience this may have caused. We understand that not everyone may have a credit card available for such transactions. Your feedback is duly noted, and we will explore alternative options to accommodate our guests in such situations more effectively. Rest assured, we also accept cash deposits, including a deposit of €100, to provide greater flexibility for our guests.Once again, we appreciate your valuable feedback, and we hope to have the opportunity to better serve you in the future.Best regards,Estefania from the easyhotel.

Response from Property: Dear Guest,We are delighted to learn that you had a pleasant stay with us! Thank you very much for taking the time to share your experience. We are thrilled that our reception team was able to make your arrival as welcoming and warm as possible, and we're glad you found your room and bathroom clean and well-maintained. We strive to make our guests' stay as comfortable and convenient as possible, and we're happy you appreciated the proximity to the airport and our hairdryer lending service.We hope to have the pleasure of welcoming you back on your next trip near the airport. Please feel free to contact us if you need anything during your next visit.Warm regards,Estefania from easyHotel.

Response from Property: Dear Client,Thank you for taking the time to leave us a review. We're pleased to hear that you found our location excellent for a peaceful rest before catching your morning flight. We understand the importance of providing basic yet appropriate amenities for our guests, and we're glad to know that they met your expectations. Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back in the future.Best regards,Estefania from the easyhotel.

Response from Property: Thank you for your feedback! We are delighted to hear that our location near the airport was convenient for you and that you found it easy to catch the bus. Our team takes pride in providing excellent service, so we're glad to know that you had a good experience. It's also great to hear that you enjoyed our breakfast. We appreciate your kind words and hope to welcome you back in the future!

Response from Property: Dear Client,Thank you so much for taking the time to share your experience with us. We're delighted to hear that your stay lived up to your expectations.We're especially pleased that you enjoyed the room quality, the comfort of the bed, and that our team was able to assist you in guiding you to the airport. We strive to provide attentive service and a memorable experience for our guests.It's also gratifying to read that the location of our establishment, near the large shopping center with its plethora of restaurants and shops, as well as the easy access to the airport via the nearby bus stop, added to the enjoyment of your stay.We hope to have the pleasure of welcoming you again on your next visit. Once again, thank you for choosing our establishment and for your kind words.Best regards,Estefania from the easyhotel team.

Response from Property: Thank you for your positive review. We are glad to hear that you found our hotel to be clean and conveniently located near the airport and a major shopping mall. Our team takes pride in providing excellent and professional service to our guests. We strive to ensure that all our visitors have a comfortable and enjoyable stay. We appreciate your feedback and look forward to welcoming you back on your next visit.

Response from Property: Dear guestThank you for the compliment toward our hotel ! Do not forget to stop by next time you are in the area! Kind regards, Team easyHotel Paris Charles de Gaulle Villepinte

Response from Property: Dear Client,Thank you so much for your kind review! We're delighted to hear that you found our staff to be very friendly. Providing excellent service and ensuring our guests feel welcome is our top priority, and your feedback is truly appreciated.We look forward to welcoming you back for another great stay.Best regards, Estefania from the easyhotel team.