Villa Bertagnolli - Locanda Del Bel Sorriso

Old and old farm family house that needs major renovations. The room was spacious but the entire premises were filled with junk new and old that had nothing in common. Lovely location. Staff was friendly.

Simply magical in a wonderful Alpine environment. Good fresh air, green hilly area, old wooden house, typical Alpine. Staff is very kind and helpful, and a restaurant is also operating in the evenings with very good food, sweets. Calm area among the hills.

First of all remember this is a three star not a five star so don't expect that level of luxury. However,if you like older/rustic,homey,country setting,guests with pets,interesting,quirky,clean,free parking,eklectic and great food at reasonable prices then this is a good choice. We stayed 4 nights and had room Enza with a balcony.

HORRENDOUS! The room we booked was not honoured. We paid for a Deluxe Quad room with one double bed and 2 single beds for family of 4, inclu was SUPPOSED TO BE TV, wifi, balcony, separate seating area. What we received was a room with 2 double beds, no tv, no wifi, no balcony, no separate seating area, dangerous steps immediately outside of bathroom, no handrail up steep flight of stairs to room, toilet and shower visible to outside through plain window into a public seating area as curtains did not cover window, poor quality sheets, lamps not working in the room, one double fold out bed squeaked horrendous all night, the other mattress leaned heavily to floor as a poor quality showing its age. We complained, and the staff member on reception did not know what to do, offering to leave comment for the sister of the owner the following morning. Next morning, requested a meeting with lady, who was not wanting to listen to my complaints, stating, "so you want the room for free". I replied, happy to pay, IF we had room we booked. She was aggressive, dismissive of complaint. She explained the room was not honoured because it was given to someone else who had arrived and wanted it for more nights so changed our room booking to the one without everything. I explained she should honour a booking made via ********** some months beforehand, and her response was, that was not how her hotel worked. Only partial refund given as she did not know how to refund card. Over to **********

500 year old villa surrounded by vineyards. Marianna, Ariana and Ali ABA were very friendly, welcoming and helpful. The property is a living museum. Food is excellent!

Very unique old villa - lovingly managed by a very helpful and friendly family. Wonderfully situated amongst vineyards, the villa was filled with flowering plants. The food was very good and reasonably priced.