Maison Matilda - Luxury Rooms & Breakfast

Nill points ….. very disappointed with the dishonesty of these people DO NOT THRUST THESE PEOPLE WITH YOUR MONEY / CREDIT CARD ! They have left a string of unpaid bills and are seriously untrustworthy. I have carried out much work for Viviania and her family and still waiting for payment a year and so so many excuses later, Nasty Nasty people !

This is an expensive hotel with rooms costing more than E200/night. Is it unreasonable to expect air conditioning that works? Additional pillows if you need them? (apparently the rooms were full, so they were all in use - I saw no evidence of this). Or a receptionist who is available day and night to sort it? (and no instructions as to what you should do if there's a problem). Or a decent selection of food for breakfast, instead of an amiable but gormless youth who tells you that there isn't any cheese, or meat, and that essentially your choice is Peach juice, a selection of croissants and jam, some yoghurt and coffee? Oh, and he later realised that there was an orange that he could squeeze if we wanted fresh orange juice. The place looks stylish (though the staircase carpet is a bit frayed). The situation is ordinary (it's a residential street, so no special views) but reasonably close to the centre. The problem, I suspect, is that the owner just isn't prepared to invest in new carpets or working air conditioning, to pay for food for an adequate breakfast or staff to man the hotel. Even though she charges prices that would bring all of these things and more elsewhere. The impression that I had was that she simply didn't care. We had the most uncomfortable night that I can recall in any hotel that charged more than E100 a night. It was June. The temperature was high. The room was stifling and the lack of extra pillows was a real problem for us. The breakfast was embarrassing and made Fawlty Towers look professional. We cut our visit short. It's probably fine in cool weather and if you're happy with just coffee and pastries for breakfast and aren't gluten intolerant. At this price, though, it's still a rip off.

The room I was allocated had a heavy stench of cigarettes. Viviana, the Manager/owner, acknowledged the stench, but either had not checked the room before arrival or chose to leave the stench unaddressed. The room was very dark, with almost no natural light; the windows were opened onto walls. There wasn’t a proper closet for clothes and the bathroom had a low ceiling and no shower. The breakfast room was dark and dingy and the furniture upholstery had holes. Parking was hard to access and in tandem with two other cars making entering and exiting cumbersome and difficult. Overall, a very unsatisfactory experience. Even if the stench were set aside, the darkness and gloominess of the property, plus worn out furniture and poor facilties made Maison Matilda uncomfortable, unwelcoming and overpriced. The awkward parking arrangements added to the property’s drawbacks.